6個(gè)職場(chǎng)情商小建議

6個(gè)職場(chǎng)情商小建議

Two-Thirds of Americans believe that in 50 years robots and computers will do much of the work humans do today. Already, many jobs that once seemed safe bets are at risk: office workers, administrative staff, manufacturing workers and even lawyers.

2/3的美國(guó)人認(rèn)為，在未來(lái)50年里，機(jī)器人和電腦將會(huì)比今天的人類(lèi)所做的工作還要多。甚至，有很多曾經(jīng)被認(rèn)為是最保險(xiǎn)的工作都已經(jīng)面臨危險(xiǎn)了：辦公室職員、行政管理人員、手工勞動(dòng)者，甚至是律師。

Some studies predict that 5 million jobs will be lost to automation by 2020.

一些研究預(yù)測(cè)，到2020年時(shí)，將會(huì)有約500萬(wàn)個(gè)工作崗位消失。

So what skills can you acquire to protect your employability in the future?

那么，究竟擁有哪些技能才能成為你應(yīng)聘成功的保證呢?

Surprisingly, they're not related to a specific position or industry but are grounded in emotional intelligence. Here are some of the top skills that can never be automated or outsourced:

沒(méi)錯(cuò)，大家都會(huì)驚訝的!因?yàn)檫@些技能與具體的職位或是行業(yè)無(wú)關(guān)，而是基于情商的技能。以下是一些無(wú)法自動(dòng)化或是外包的頂尖技能：

1. Knowing yourself. If you're aware of yourself and how you function in the world, you're in touch with how you feel, and you know your strengths and weaknesses. You also know how your emotions and actions can affect the people around you. These attributes--and especially the ability to help others develop them--are important to anyone working with a successful (human) team.

1. 了解你自己。如果你能意識(shí)到自己的存在并且知道如何在這個(gè)世界上發(fā)揮作用，那你就會(huì)和自身的感受緊密相連，此外了解你的長(zhǎng)處和弱點(diǎn)。你也需要知道你的情緒和行為是如何影響你周?chē)娜说摹?這些屬性 - 特別是幫助挖掘他人的能力 - 對(duì)于與一個(gè)成功的(人類(lèi))團(tuán)隊(duì)合作的任何人來(lái)說(shuō)都是重要的。

2. Building relationships. The more things become automated, the more we need connection and relationship. It's the positive, caring voice you sometimes find at the end of a long phone routing menu, or the email from someone who's gone out of their way to help you solve a problem. Human beings are naturally social creatures--we crave friendship and positive interactions just as we do food and water. So it makes sense that the skills involved in building and maintaining relationships are never going out of style.

2. 建立關(guān)系。隨著越多的事情變得自動(dòng)化，我們就越需要與他人更多的聯(lián)系和建立必要的關(guān)系。在你打一個(gè)關(guān)于菜單長(zhǎng)途電話的結(jié)尾時(shí)，或許有時(shí)會(huì)發(fā)現(xiàn)積極的、充滿愛(ài)心的聲音，或者一封來(lái)自于某人發(fā)送的郵件的幫助，這些人在用他們的方式幫助你解決問(wèn)題。人類(lèi)是自然界的社會(huì)生物——我們渴望友誼和積極的互動(dòng)，就像我們需要食物和水那樣。因此，建立和維持關(guān)系的技能永遠(yuǎn)不會(huì)過(guò)時(shí)，這句話是有道理的。

3. Active Listening. We tend to pay a great deal of attention to our ability to speak, but successful communication requires a speaker and a listener. When someone is speaking it is vitally important to be fully present and in the moment with them. Whether you agree with the speaker--whether you're even remotely interested in what they're saying--focus on their words, tone and body language and they'll feel heard in a way no machine can duplicate.

3. 積極傾聽(tīng)。我們往往會(huì)注意到我們說(shuō)話的能力，但成功的溝通需要演講者和聽(tīng)眾。當(dāng)一個(gè)人在講話時(shí)，展現(xiàn)出全神貫注和跟隨他們的講話是非常重要的。不管你是否同意演講者的觀點(diǎn)——無(wú)論你對(duì)他們所說(shuō)的是否感興趣——如果你專(zhuān)注于他們的講話、語(yǔ)調(diào)和肢體語(yǔ)言，在某種程度上，他們會(huì)覺(jué)得沒(méi)有機(jī)器可以復(fù)制完成他演講這件事。

4. Expressing empathy. Empathy--the ability to understand and share the feelings of another--is a key element in building trust, which, in turn, is a key element of leadership. Having empathy will give you the ability to put yourself in someone else's situation. It's a trait that no automated feedback can generate.

4. 表達(dá)同情心。同情心——理解和分享他人感受的能力——是建立信任的關(guān)鍵因素，而信任是領(lǐng)導(dǎo)力的關(guān)鍵因素。同情心能夠讓你有把自己置于別人的處境中的能力。這是一個(gè)沒(méi)有任何自動(dòng)化的反饋機(jī)械可以擁有的技能。

5. Giving feedback. Providing effective feedback in a useful format and context benefits for both the giver and the receiver. Leveraged properly, feedback can lead to real growth and development. And effective feedback will always require a person-to-person connection.

5. 給予反饋。為提供者和接受者提供有用的格式和情境優(yōu)點(diǎn)的有效反饋。恰當(dāng)?shù)剡\(yùn)用杠桿，因?yàn)榉答伳軒?lái)真正的成長(zhǎng)和發(fā)展。有效的反饋需要人與人之間的聯(lián)系。

6. Managing stress. The skill of being able to manage stress--our own and that of others--will never be obsolete. Stress impacts a team's ability to do their jobs effectively, and it affects how we work with other people. We experience stress when we feel threatened or believe we lack the resources to deal with a challenging situation. Create a line of defenses against stressful situations that you cannot control--use your network, be sure to get enough exercise and sleep, and learn to relax.

6. 調(diào)整壓力。能夠管理壓力的技能——我們自己和他人的壓力——永遠(yuǎn)不會(huì)過(guò)時(shí)。壓力會(huì)影響團(tuán)隊(duì)有效地完成工作的能力，也會(huì)影響到我們?nèi)绾闻c他人進(jìn)行合作。當(dāng)我們感覺(jué)受到威脅或認(rèn)為我們?nèi)狈?yīng)對(duì)挑戰(zhàn)的資源的情境時(shí)，我們會(huì)感受到壓力的存在。在你無(wú)法控制的壓力環(huán)境下建立一道防線——利用你的網(wǎng)絡(luò)，確保充足的運(yùn)動(dòng)和睡眠，學(xué)會(huì)放松。

If you can manage these emotional intelligence skills you'll be prepared for the future, no matter what position or title or job you have.

如果你能成功運(yùn)用這些情商的技能，不管你是什么職位、頭銜或者做什么工作，你都能為未來(lái)做好準(zhǔn)備。