服務英語·餐位預訂 情景對話

服務英語·餐位預訂 情景對話

1. 電話預訂餐廳座位

C=Clerk (職員) G=Guest (顧客)

C: Hello, Xinhua Restaurant, may I help you?

你好，這里是新華餐廳，我能幫您什么忙嗎？

G: I'd like to make a reservation for tomorrow night if possible.

如果可以的話，我想在明天晚上在這里預訂晚餐。

* * *

C: When will you arrive?

請問您打算何時來用餐？

G: How about 6:30 p.m.?

6點半可以嗎？

* * *

C: Could you wait a minute, please? I'll check the availability.

能否請您稍等片刻，我得查看一下是否還有空位。

G: OK.

好的。

* * *

C: Yeah, there are still lots of seats at that time.

可以，那個時候還有許多空座。

G: That's great.

那太棒了。

* * *

C: How many people are there in your party?

請問將有幾人同時就餐？

G: There will be four of us.

我們一行四人就餐。

* * *

C: Smoking section or non-smoking section?

請問你希望是在吸煙區(qū)還是無煙區(qū)就餐？

G: Of course, non-smoking.

當然是無煙區(qū)。

* * *

C: Do you have any questions for us?

您還有什么想知道的嗎？

G: What kind of food do you serve?

你們都提供哪些食品？

* * *

C: We are an upscale European restaurant.

我們是一家一流的歐洲餐廳。

G: I like western food.

我喜歡西餐。

* * *

C: May I have your name and telephone number, please?

請問您的姓名和電話是多少？

G: Bubba Smith. And my number is 11111111.

我的名字是布巴?史密斯。電話是11111111。

* * *

C: Could you tell me how to spell your name?

能否告訴我應如何拼寫？

G: Yes. B-U-B-B-A, Bubba Smith.

好的，B-U-B-B-A, 布巴?史密斯。

* * *

C: Thank you, Mr. Bubba. By the way, as it is at the peak hour, we can only keep your table for half an hour. That means you should come before 7:00. We look forward to having you with us tonight.

謝謝布巴先生。順便跟您說一下，由于您的預訂時間是用餐高峰，所以我們只能為您保留半個小時，也就是說您要在7點之前到。期待今晚您的光臨。

G: Well, I see. Thanks a bunch.

好的，我知道了。多謝。

* * *

C: Anytime.

不客氣。

2. 客人有特殊要求

C=Clerk (職員) G=Guest (顧客)

C: This is Xinhua Restaurant. Good afternoon.

下午好，這里是新華飯店。

G: Hello, I'd like to reserve a table for four.

你好，我想預訂一張四人桌。

* * *

C: Yes, sir. When would you like to have a table?

好的，先生。你想預訂什么時候的？

G: Let me see... at about 7:00, oh, no, perhaps around 7:30.

讓我看一下……大概7點，噢，不，大概在7點半左右。

* * *

C: Where do you want to have the table, on the first floor or on the second floor?

您想在哪兒就餐，一樓還是二樓？

G: Can I have a table on the second floor?

我能在二層就餐嗎？

* * *

C: Of course, sir. You would like to reserve a table for four at about 7:30 on the second floor. Am I correct, sir?

當然可以，先生。您想預訂一張7點半左右二樓的四人桌，對嗎？

G: Yes, that's right.

是的。

* * *

C: May I have your name, please?

請問您叫什么名字？

G: Bubba Smith.

布巴?史密斯。

* * *

C: Thank you, Mr. Smith.

謝謝你，史密斯先生。

G: Oh, besides, is there any chance of a table by the window? My wife loves it.

哦，除此之外，可不可以給我一張靠窗的座位？我的妻子非常喜歡。

* * *

C: I understand that, sir. But as you know, we have already received many bookings, so I'll have to check first. I cannot guarantee anything, but we'll try our best.

我明白了，先生。不過您也知道，我們已經(jīng)接受了很多的預訂，所以我得先查一下。我暫時還不能確保，但我們會盡力的。

G: I would appreciate it if it could be arranged.

如果可以的話我會不勝感激的。

* * *

C: I'll do my best. We are looking forward to having you with us tonight, sir. Thank you for calling us.

我會盡力的。期待您今晚的光臨，感謝您的來電。

G: Thank you. By the way, when does your restaurant close at night?

謝謝。順便問一下，你們飯店晚上開到幾點？

* * *

C: We normally close at 11 p.m., but usually we wait until the last guest leaves.

正常情況下我們是晚上11點關門，但是我們通常都會等到最后一位客人離開。

G: Fine, thanks.

好的，謝謝。

* * *

C: You are welcome.

不用謝。

3. 無法滿足預訂需要

C=Clerk (職員) G=Guest (顧客)

G: Hello, is that Xinhua Restaurant?

你好，是新華飯店嗎？

C: Yes. May I help you?

是的，有什么需要幫助的嗎？

* * *

G: I'd like a table for four at 7:00 this evening. Can you arrange it for us?

我想預訂一張今晚7點的四人桌，能給我們安排一下嗎？

C: Just a minute. I'll check if there is any availability. I'm sorry, sir. It has been fully booked at that time. Would you mind changing it to 8:30 p.m.? And our drinks are at half price after 8:30 p.m.

請稍等，我去查一下是否還有空位。抱歉先生，那時候的座位都已經(jīng)被預訂滿了。您接一把時間改到晚上八點半嗎？而且我們的飲品在8點半后都半價。

* * *

G: Fine, I'll change the time to 8:30.

好的，那我就把時間改到八點半。

C: Thank you very much.

十分感謝。