服務英語·餐位預訂 黃金句

服務英語·餐位預訂 黃金句

1. 問候和致謝

1) Good morning. Xinhua Restaurant at your service. May I help you?

早上好，新華飯店隨時為您服務。有什么需要幫助的嗎？

2) Good afternoon. This is Western Restaurant. Wang Lin speaking. What can I do for you?

下午好，這里是西方飯店，我是王林，能為您做些什么嗎？

3) Thank you for calling us. We look forward to seeing you at 8: 00 p.m.

感謝您的來電，期待在晚上8點見到您。

4) We are expecting you to come./We look forward to welcoming you./We look forward to having you with us.

我們期待您的光臨。

2. 詢問基本信息

1) How many persons, please?/How many people are there in your party?/How many of you may we expect in your party?

請問你們一共有多少人？

2) When would you like to take the table?/When can we expect you to come, sir?/What time will you arrive?

你們打算什么時候前來就餐呢？

3) For which day would you like to make the reservation?

您想要預訂哪一天的呢？

4) Would you like a table by the window?

您想要一個靠窗的座位嗎？

5) Which one would you like, a table in the hall or a private room?

您是想要在大廳里就餐還是想選擇單獨的包房？

6) Would you prefer the smoking or non-smoking section?

你們希望在吸煙區(qū)還是無煙區(qū)就餐？

7) How about the non-smoking area? It is also quiet.

非吸煙區(qū)怎么樣？那里也非常安靜。

8) Would you like a table or a booth?

你們想在大廳就餐還是在雅座就餐？

9) What name shall I put the reservation under?

請問我在預訂一欄應寫誰的名字？

10) May I have your name and telephone number?/Your name and telephone number, please.

請問您的姓名和電話號碼分別是什么？

11) Could you spell your name?

能否拼一下您的名字？

12) Could you repeat it?

能否請你重復一遍？

13) Would you like to make a guaranteed reservation by credit card?

您愿意用信用卡來擔保預訂嗎？

14) Is there any minimum charge for my table?

請問我們訂的桌子有沒有最低消費？

15) We'd like to reserve a quiet private room.

我想預訂一個安靜點的包房。

3. 查詢座位

1) Could you wait a minute, please? I'll check the availability.

能否請您稍等片刻，我得查看一下是否還有空位。

2) Please wait a minute. I'll check it for you.

請稍微等一下，我去幫您查看一下。

3) Would you like to wait a moment or let me call you back later?

您能否稍等片刻或者我稍后再給您打回去？

4) I'll call you back after checking the reservation list.

我會在查看好預訂信息后給您打回去的。

4. 向客人介紹餐廳情況及政策

1) We're open round the clock./We're open 24 hours.

我們全天（24小時）營業(yè)。

2) Our restaurant opens at 6:00 in the morning, and closes at 00:00 at night.

我們餐廳早上6點開始營業(yè)，晚上零點關門。

3) Please be aware that the reservation will be kept for 30 minutes after the reserved time. It means that you ordered a table for 6:30, and we will hold the table for you till 7:00 p.m. We will give it to other guests after 7:00 p. m.

請您注意一下，預訂的座位將為您保留30分鐘。那就是說您預訂晚上6：30的餐位，我們會為您留位到7點，7點之后我們將會把座位讓給別的客人了。

4) Since we have a long waiting list, we would appreciate your call if you are unable to come.

因為還有很多客人需要訂座，如果不能來的話請電話通知。

5) The private room has its own telephone and toilet room.

包房自帶有電話和洗手間。

6) There is no corkage fee for bringing in liquors.

自帶酒水是不收開瓶費的。

7) All liquors brought in will be subject to a 20% service charge based on the market price of the liquor.

自帶酒水會按照該酒市場價格的20%收取服務費。

8) A 10% discount will be offered to those holding a VIP card issued by our restaurant.

有貴賓卡可以按規(guī)定享有9折優(yōu)惠。

9) There isn't a minimum charge for a private room from 14:00 to 15:30.

14點至15點半包房不設最低消費。

10) Sorry. We don't allow dogs to come in.

我們不允許帶狗。

5. 無法滿足客人的預訂要求

1) I'm sorry, our restaurant is fully booked at that time.

很抱歉，我們餐廳那時已經(jīng)被預訂滿了。

2) Would you mind changing your time? Tables will be available at 7:30 p.m.

您能否更改一下時間？7點半就有空位了。

3) I'm afraid the tables by the windows are fully reserved.

恐怕靠窗的座位都已經(jīng)被預訂滿了。

4) I can't guarantee a table for you at that time. But we'll try our best.

我不能確保那時會有空位，不過我們會盡全力的。

5) I'm sorry. The tables by the window are all occupied.

對不起，靠近窗戶的位置全都有人了。

6) Sorry, the private rooms have already been reserved. Shall we reserve another table for you?

抱歉，包房都已經(jīng)被預訂滿了，我們能否為您預留一張其他的餐桌？

7) Sorry, we do not have reservation service today, because we have a banquet service tonight.

對不起，因為承接了宴會服務，我們今天不對外預訂。

8) Sorry, we do not have reservation services for morning tea.

抱歉，我們的上午茶不接受預訂。

9) Sorry, but there is only one table left that seats six people.

只有一張六人桌了。

10) I'm afraid there are no tables you want. Would you mind changing one?

恐怕沒有您想要的座位了。能否給您換一個呢？

11) I am terribly sorry, we are all booked up at that time. How about half past nine?

很抱歉，那個時段的座位都已經(jīng)訂滿了。您覺得9點半如何？

6. 確認預訂

1) I would like to confirm my reservation for tomorrow night, please.

我想確認一下我明晚的預訂信息。

2) I'm afraid that we have no record of a reservation for that date under your name. Shall I make a reservation for you now?

我們這里恐怕沒有您在那天的預訂記錄。需要我現(xiàn)在幫您進行預訂嗎？

3) Your reservation is for a private room at 6: 30 this evening.

您預訂的是今晚6點半的包房。

4) Is this a new reservation or a confirmation call?

您這個電話是新的預訂還是確認預訂？

5) Your reservation/table is confirmed.

您的預訂已經(jīng)確認好了。

7. 更改預訂

1) I'd like to change my reservation from 6:30 p.m. to 7:30 p.m.

我想把我的約定時間從下午6點半改到7點半。

2) We'll change the reservation for you.

我們會為您變更預訂時間的。

3) I'd like to change a reservation.

我想變更預訂。