服務(wù)英語·處理投訴 黃金句

服務(wù)英語·處理投訴 黃金句

1) I am sorry, madam. We'll attend to it immediately.

對不起，夫人。我們馬上過來處理。

2) Thank you for telling us about it. I will look into the matter right away.

謝謝您告訴我們這件事情，我馬上過去處理這件事。

3) Don't worry. I will get on with it at once.

別擔心，我會馬上處理這件事。

4) I will look into the matter very soon.

我會馬上調(diào)查這件事情的。

5) We know it was completely our mistake. Therefore, we will deal with it as soon as possible.

我知道這完全是我的錯，因此我們會盡快處理。

6) I am sorry for that. I will tell the manager of the maintenance department. He will deal with it at once.

很抱歉。我會告訴維修部的經(jīng)理，他會馬上處理這件事情。

7) This is quite unusual. Please be assured that we will look into the matter.

這是很少見的。請您放心，我們一定會把這件事情查清楚。

8) We are trying to find the cause. Could you wait a little longer, please?

我們正在查找原因，請您再等一會好嗎？

9) We will look into it and get back to you right away.

我們調(diào)查之后，會馬上給您答復(fù)。

10) Would you send the computer in? We will have it checked first. Then we'll see what I can do for you.

你能否把電腦送來我們檢查一下，然后我們再看怎么幫您。

11) We will send our staff to fix it soon.

我們馬上會派員工去修理。

12) We will send a man right out to look at it.

我們馬上會派人去查看。

13) I am sorry, sir. There must be some misunderstanding.

我很抱歉，先生。這里面可能有誤會。

14) We do apologize for the inconvenience.

我們?yōu)榻o您帶來的不便深表歉意。

15) I am awfully sorry for my carelessness.

對于我的粗心大意我很抱歉。

16) I am sorry for the delay of delivery.

對于送貨延誤一事我們感到非常抱歉。

17) I am very sorry for any inconvenience I have caused you.

很抱歉，給您帶來不便。

18) I assure you it will not happen again.

我保證此類事情不會再發(fā)生了。

19) We should be able to get this problem ironed out.

我們一定能把這個問題解決好。

20) I'm sure everything will be all right again next time when you come. Hope you'll come again.

相信下一次您再來時一切都會稱心如意的。希望您再來。