服務英語·處理投訴 情景對話

服務英語·處理投訴 情景對話

對話1

A: Can I help you?

您有事嗎？

B: Yes, we bought twenty electric heaters in your store three days ago. But now two of them don't work.

是的。我們三天前在貴店購買了20臺電暖器，但現(xiàn)在有兩臺壞了。

* * *

A: Oh, I'm so sorry to hear that. Could you tell me the brand?

哦，非常抱歉聽到這種情況。您能告訴我是什么品牌的嗎？

B: Yes, it's Caihong-150 electric heaters.

可以，是彩虹牌150型電暖器。

* * *

A: What's the matter?

什么毛??？

B: The problem is that it doesn't heat after we turn on the electricity.

毛病出在我們通電后，電暖氣熱不起來。

* * *

A: Please bring the receipt and the warranty card with you. We'll repair or replace them for you.

請您把發(fā)票和保修卡拿來，我們將很樂意為您修理或更換兩臺。

B: Thanks a lot.

非常感謝。

* * *

A: You are welcome.

不客氣。

對話2

Shirley: Oh, what's wrong? How comes that the music stopped all in a sudden!

哦，怎么了？為什么音樂突然停了？

Salesperson: Really? Let me have a look.

真的嗎？讓我看一下。

* * *

Shirley: Poor quality!

質量真差??！

Salesperson: No, Ma'am. It's just out of battery.

不是的，女士。只是電池沒有電了。

* * *

Shirley: Oh, sorry. What if it doesn't work well, I mean in case?

哦，對不起。要是壞了怎么辦啊，我是說萬一。

Salesperson: The guarantee provides free service and parts. But from my experience, I'd say you'll never have to use that.

保修期內提供免費的服務。根據(jù)經驗，您永遠都不需要使用這個（指維修）。

* * *

Shirley: How long is it guaranteed for?

保修期有多長。

Salesperson: For three years. And you can exchange it provided there is no da-mage to the product.

三年。只要沒有受到損傷，你可以隨時拿來調換。

* * *

Shirley: What about the price?

價格呢？

Salesperson: 1000 yuan.

1000元。

* * *

Shirley: Wow. That's a lot of money. Is there any discount?

哇，好貴啊?？梢源蛘蹎?？

Salesperson: Yes, if you get it today, there will be a 10% off for you.

是的，如果今天買，可以享受9折的優(yōu)惠。

* * *

Shirley: Okay, we'll take it.

好吧，那我們就買這個了。