英語E-mail抄這本就夠了 Unit 13-3：商品毀損的道歉

Dear Ms. Robert,

親愛的羅伯特女士：

We're extremely sorry to hear that the ornamental glass you ordered was broken during the transportation.

得知您訂購的裝飾玻璃在運輸中毀損一事，我們感到非常遺憾。

We did instruct the forwarding company to handle your products very carefully, but something obviously went wrong in the container. Please wait while we negotiate with the forwarding company about how to settle the matter best.

我們確實有指示運輸公司要多加小心，但是顯然貨品在貨柜中出現(xiàn)了問題。對于解決此事的最佳對策，我方正與運輸公司進行交涉中，這段時間煩請您等待我們的回復。

Truly yours,

Purity Glass Corporation

純凈玻璃公司 謹上