英語E-mail抄這本就夠了 Unit 13-2：瑕疵品的道歉

Dear Mr. Brown,

親愛的布朗先生：

We are very sorry to hear that you found defective goods in our shipment.

對于運(yùn)往貴公司的貨物中出現(xiàn)了瑕疵品，我們感到十分抱歉。

We will certainly accept the return of these items and send you replacements at once. Please accept our pure-hearted apologies for any inconvenience this may have caused you. I assure you that I have instructed the quality control manager to make certain this does not happen again.

我們當(dāng)然會接受退貨，新的貨品也會立即寄出。對于可能給您帶來的不便，請接受我們真誠的道歉。我向您保證，今后在質(zhì)檢人員的認(rèn)真檢查下，不會再發(fā)生此類的事情。

Sincerely yours,

LF Corporation

LF 公司 謹(jǐn)上