商務(wù)英語(yǔ)播客第143課:打電話技巧(1)

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Welcome back to the Skills 360 podcast.

歡迎回到技能360播客

Today, we’re going to take a look at an activity we do every day: talking on the telephone. We’ll look at how to start the call off on the right note by using a positive attitude, smiling over the phone, being polite, and speaking clearly.

今天，我們將探討每天都會(huì)做的事：打電話交流。來看看如何用積極的態(tài)度，保持微笑，禮貌清楚地通過電話表達(dá)取消。

Discussion Questions：

1. How do you usually answer the telephone at work?

工作時(shí)，你經(jīng)常怎樣接電話?

2. What do you think a good telephone attitude involves?

你覺得一個(gè)好的打電話態(tài)度很重要?

3. What do you think it is okay to speak informally on the telephone?

你認(rèn)為什么對(duì)正式打電話是有益處的?