商務(wù)英語播客第144課:打電話技巧(2)
Welcome back to the Skills 360 podcast.
歡迎回到技能360播客
Communicating effectively on the phone is anessential skill. And whether you’re talking to a client, a colleague, a supplier, your boss, or a bicycle courier, you need to make sure your purpose and the information is clear. Last week, we focused on your telephone attitude. Today, we’ll look at ways you can make sure information is flowing smoothly and that you are guiding the conversation.
有效地用電話交流是一項(xiàng)重要的技能。不論你是和一個(gè)客戶，一位同事，一個(gè)供應(yīng)商，你的老板，還是一個(gè)自行車導(dǎo)游，你需要清楚地確認(rèn)你的目標(biāo)和信息。上周，我們主要探討在進(jìn)行電話交流時(shí)的態(tài)度。今天，我們來看確認(rèn)信息能夠傳遞流暢和你能夠引導(dǎo)談話。
Discussion Questions
討論問題
1. How much planning do you usually do before an important telephone call?
在一個(gè)重要的電話前，你常常做多少準(zhǔn)備?
2. What do you usually do when you don’t understand what someone is trying to say on the telephone?
當(dāng)不理解對方想告訴你的，你常常會怎么做?
3. What information do you normally include when you leave a message for someone?
當(dāng)你給別人留信息的時(shí)候，通常你會寫下什么?
