服務(wù)英語(yǔ)·客訴抱怨 情景對(duì)話

服務(wù)英語(yǔ)·客訴抱怨 情景對(duì)話

1. 抱怨飯菜

W=Waiter (服務(wù)員) G= Guest (賓客)

W: Is anything wrong with your food this evening, Miss?

小姐，今晚您的飯菜有什么問(wèn)題嗎？

G: Sorry to trouble you, but I don't think this fish is fresh. It actually tastes a bit off.

很抱歉麻煩你，不過(guò)這條魚好像不新鮮。實(shí)際上嘗起來(lái)都有點(diǎn)變味了。

* * *

W: Sorry, Miss. I'll replace it immediately. Can I get you another drink while you wait?

對(duì)不起，小姐。我馬上換一份吧。在您等待的時(shí)候再來(lái)點(diǎn)兒喝的嗎？

G: No, please don't bother. I'd just like to return it.

不用了，不必麻煩了。我只想把這菜退了。

* * *

W: I'm sorry, Miss, but I'm afraid we can't do that. But you may order something else instead. I would love to suggest the steak. It's the house specialty and quite tasty.

很抱歉，小姐，這恐怕不行。不過(guò)您可以另點(diǎn)一道別的菜。我想向您推薦牛排。是我們的特色菜，非常好吃。

G: OK, then please bring me the steak mediumrare. Thank you.

好的，給我來(lái)一份四分熟的牛排，謝謝。

* * *

W: OK, Miss. I hope you enjoy the rest of your dinner.

好的，小姐，希望您接下來(lái)用餐愉快。

2. 洗衣丟失

R= Reception (接待員) G= Guest (賓客)

R: Reception, may I help you?

前臺(tái)接待，請(qǐng)問(wèn)您有什么事嗎？

G: Yes. I lost a shirt. I sent three shirts today to the laundry and only two came back.

是的，我丟失了一件襯衫。今天共送洗了三件襯衫，只送還了兩件。

* * *

R: What's your room number, please?

請(qǐng)問(wèn)您的房間號(hào)？

G: 3208.

3208。

* * *

R: Let me check with the laundry. I'll call you back shortly.

讓我和洗衣房核對(duì)一下，一會(huì)兒再給您打電話。

G: Hello?

喂，你好？

* * *

R: This is Reception. Your missing shirt will be delivered tomorrow. A housekeeper is on his way up to your room right now, with an IOU slip for the missing piece of laundry. We're sorry for the inconvenience.

我是前臺(tái)接待員。您丟失的襯衫明天給您送去。馬上會(huì)有一名客房服務(wù)員帶著欠衣單去您的房間。很抱歉給您帶來(lái)不便。

3. 洗衣費(fèi)用算錯(cuò)

C= Clerk (店員) G= Guest (賓客)

C: Here are the copies of your laundry bills.

這是您的洗衣賬單。

G: Let me see. I think this one is wrong. I didn't wash three pairs of pants, I only washed one.

讓我看看。我認(rèn)為這項(xiàng)是錯(cuò)的，我沒(méi)有洗過(guò)三條褲子，只洗過(guò)一條褲子。

* * *

C: May I see? Well, it has your signature on it, sir. I'm afraid we have to accept this as the record.

能讓我看一下嗎？嗯，先生，賬單上有您的簽字。對(duì)不起，我們不得不以您的簽字為準(zhǔn)。

G: I guess you're right, I did sign them all. I just can't believe it's soexpensive! (sighs)

我想你是對(duì)的，我確實(shí)簽了字。我只是不相信費(fèi)用會(huì)這么貴?。▏@氣）

* * *

C: Would you like to pay now?

您要不要現(xiàn)在付款？

G: Okay. What's the total?

好的?？偣彩嵌嗌?？