服務英語·客訴抱怨 黃金句

服務英語·客訴抱怨 黃金句

1. 抱怨事情

1) I'm afraid it just isn't good enough.

恐怕這不夠好。

2) It's not what I had in mind.

我想要的不是這個。

3) It's not what I hoped for.

我期待的不是這樣的。

4) That leaves a lot to be desired.

太不讓人滿意了。

5) That doesn't quite suit me.

那不太適合我。

6) I've just checked in and have found some problems.

我剛剛才住進來，就已經發(fā)現(xiàn)一些問題。

7) It seems there are no towels.

好像沒有毛巾。

8) Sorry to trouble you, but I don't think this fish is fresh. It actually tastes a bit off.

很抱歉麻煩你，不過這條魚好像不新鮮。實際上嘗起來都有點變味了。

9) I'd just like to return it.

我只想把它退了。

10) I lost a shirt.

我丟了一件襯衫。

11) I expected something better.

我所期望的比這要好。

12) It's a far cry from what I expected.

這離我想要的差遠了。

13) I am not getting what I bargained for.

當時說好的可不是這個樣子。

2. 處理投訴

1) What's the problem, sir? Can I be of assistance?

先生，出了什么問題？我能為您做些什么？

2) This is quite unusual. I will look into it.

這不太尋常，我會調查此事的。

3) I will get you another one.

我再去給您重端一份上來。

4) I will let them prepare another one. Would you like some drinks while waiting?

我去讓他們重做一份，您要不要邊喝飲料邊等？

5) Shall I have the dish cooked again?

要不要我去把這道菜再重做一遍？

6) I will talk to the chef and see what he can do.

我去和廚師長商量一下，看看他是否能給予補救。

7) I'm terrible sorry. I can give you something else if you'd like. That will be on the house, of course.

非常抱歉，如果您愿意，我可以給您上點別的菜，當然是本店免費贈送的。

8) Would you like to try something else? with our compliments, of course.

您要不要吃點別的什么，這當然是餐廳的一點敬意。

9) I will see about your order. Would you like some appetizer while waiting?

我會去看看您點的菜做得怎么樣了，您要不要先吃點開胃的東西？

10) I'm sorry, sir. Please excuse her. We are very busy today.

對不起，先生，請您原諒她，我們今天實在太忙了。

11) I am sorry, sir. We are short of hands today. Would you please have a drink first.

先生，對不起，我們今天人手少，您是不是先喝點什么？

12) I'm sure everything will be right next

time you come.

相信您下次來時一切都會使您稱心如意。

13) I'm sorry to hear it. Please be assured that we will look into the matter.

很抱歉聽您這么說，請相信我們一定會調查此事。

14) How about a delicious dessert then, with our compliments?

那么，給你送一份美味的甜點，如何？當然是免費的。

15) I have every confidence in our chef. Just give us another chance, and you will find this restaurant really lives up to its name.

我對我們的廚師有信心，請再給我們一次機會，您會發(fā)現(xiàn)我們餐廳確實是名副其實。

16) I'm sorry, sir, but I can't turn up the heat because we have had several complaints that it's too warm here. How about putting on your jacket?

對不起，先生，我不能把溫度調高，因為已經有好幾人抱怨說太熱了，穿上夾克，行嗎？

17) Perhaps you'd like to sit over there in the corner? There's less draught.

也許您愿意坐到那邊的角落里，那里風小些。