服務英語·旅行預訂 情景對話

服務英語·旅行預訂 情景對話

1. 個人旅游預訂

C=Clerk (前臺職員) G=Guest (賓客)

C: Good morning, this is Xinxin travel agency. What can I do for you?

早上好，這里是新新旅行社，有什么需要幫助的嗎？

G: Good morning. I'd like to know if you can offer me a tour to Beijing.

早上好。我想知道你們有去北京的旅行線路嗎？

* * *

C: Of course, sir. We have a classic route. It's a five-day tour which includes not only Beijing but also Shanghai.

當然可以，先生。我們有一條經(jīng)典的5天線路，不僅包括北京還包括上海。

G: How much is it?

多少錢？

* * *

C: 2000 yuan, including three meals everyday and tour guide service.

2000元，包括每日三餐和導游服務。

G: All right, I will take it.

很好，我就訂這個了。

* * *

C: Ok. Can I have your name, please?

好的。請問您的名字是？

G: Zhao Xiaofeng.

趙曉峰。

* * *

C: Mr. Zhao, may I have your telephone number?

趙先生，請問您的電話號碼是多少？

G: Sure, 88888888.

好的。88888888。

* * *

C: Let's reconfirm it, 88888888, right?

我再確認一下，88888888，對嗎？

G: Yeah.

是的。

* * *

C: Thank you, Mr. Zhao. We will call you later when we have arranged your itinerary.

謝謝您，趙先生。晚些等我們把您的行程安排好后會給您打電話的。

G: Thank you.

謝謝。

* * *

C: You are welcome.

不客氣。

G: Bye.

再見。

* * *

C: Bye.

再見。

2. 團體旅游預訂

C=Clerk (前臺職員) G=Guest (賓客)

C: Good afternoon, this is Xinxin travel agency. May I help you?

下午好，這里是新新旅行社，我能為您服務嗎？

G: Good afternoon. We want to take a trip to Xiamen recently, therefore we want to consult your travel agency about something of the tour.

下午好。我們這邊有幾個人最近想去廈門旅游，所以想咨詢一下你們旅行社。

* * *

C: It's my great pleasure to serve you. How many people are there in your group?

很樂意為您服務，請問你們一共有幾個人呢？

G: There are five in total.

一共有5個。

* * *

C: Are there any children in the group?

其中有小孩嗎？

G: Yes, there is one child.

是的，有一個。

* * *

C: Ok, I understand. In that case, you can get some favourable terms.

好的，我知道了。這樣的話你們還可以享受一些優(yōu)惠。

G: Really? That's great.

真的嗎？那太棒了。

* * *

C: Because we can offer a little discount to the child.

因為小孩的費用可以打折。

G: That is what I mostly expected. Besides, what will your travel agency provide for me? Can you tell me in detail?

那最好不過了。除此之外，你們這趟行程都包含哪些？能給我詳細介紹一下嗎？

* * *

C: Of course. We will hold many activities in our tour, such as climbing, camping, bonfire party. Sometimes we will also have certain activities that bring the tourists a lot of surprises.

當然可以。我們的行程中包含很多活動，比如說爬山、野營、篝火晚會等等。有時我們還會舉辦一些給游客們帶來意外驚喜的活動。

G: That sounds great. Thus I decide to make the reservation in your travel agency.

聽起來不錯，那我就在你們旅行社預訂了。

* * *

C: Fine. Which day do you prefer?

好的，你們要預訂哪一天的線路？

G: September 15th.

訂9月15日的。

* * *

C: We have various kinds of tours, three-day tour, five-day tour and seven-day tour. Which one do you prefer?

我們有多種旅游選擇，有3日游、5日游和7日游。請問您選擇哪一種？

G: Three days may be a little short for us. Then we choose the five-day tour.

3天對我們來說可能會有點短，那我們就訂5天的吧。

* * *

C: Ok, I've already written it down. Finally please confirm your reservation information. What you have reserved is a five-day tour to Xiamen in group on September 15th, isn't it?

好的，我已經(jīng)記下了。最后請確認一下您的預訂信息。你們預訂的是9月15日的廈門團體5日游，是嗎？

* * *

G: That's right.

沒錯，就是這樣。

C: I have booked it for you. You can come here directly on that day.

好的，已經(jīng)幫您預訂好了，到時候您直接過來就可以了。

* * *

G: Thank you very much.

十分感謝。

C: It's my pleasure.

不客氣。

* * *

G: Good bye.

再見。

C: Thanks for calling us for consultation. Good bye.

感謝您的來電咨詢，再見。

3. 國際旅游預訂

C=Clerk (前臺職員) G=Guest (賓客)

C: Good morning, this is Xinxin travel agency. Can I do anything for you?

早上好，這里是新新旅行社，我能為您做點什么嗎？

G: Good morning. I'd like to know if your travel agency offers the routes abroad?

早上好。我想知道你們旅行社提供國際路線嗎？

* * *

C: Our travel agency offers tours to different places around the world. And our travel agency has discount on the tours to other countries, so it will be beneficial to go abroad recently.

我們旅行社提供去往世界各地的旅行線路。而且我們旅行社現(xiàn)在正在推行出國旅行打折活動，所以最近去國外將會十分劃算。

G: Can you tell me some tourist spots that are very popular these days?

最近都有哪些比較火的旅行地點啊？

* * *

C: Those countries like Singapore, Thailand and the big cities like Paris, Los Angeles are popular places that people prefer when taking a tour abroad.

像是新加坡、泰國等國家以及巴黎、洛杉磯這些大城市都是人們出國旅行經(jīng)常選擇的地方。

G: I have been to Singapore and Thailand before. Paris sounds great. When will the latest tour group go to Paris?

新加坡和泰國我都去過了，巴黎不錯，去巴黎的旅行團最近哪一天有？

* * *

C: Wait a moment, please. I have to check the schedule. The latest tour group will set off the day after tomorrow.

請稍等，我?guī)湍悴橐幌聲r間安排表。最近出發(fā)的旅行團是后天。

G: How many days does the tour last?

這是幾天的旅程？

* * *

C: 6 days.

6天。

G: How much is it in all?

一共多少錢？

* * *

C: 4000 yuan.

4000元。

G: Does it contain the air ticket and acco-mmodation?

包含機票和住宿嗎？

* * *

C: Yes. But our price does not include the guide service.

包含，但我們的價格中不包含導游服務。

G: I want to know if we only visit Paris during the tour.

我想知道我們?nèi)讨挥斡[巴黎這一個地方嗎？

* * *

C: Of course not. There are many stops on the traveling line, and the tour group will pass by and visit many big cities.

當然不是，我們這條線路一共有很多站，會途經(jīng)并參觀很多大城市。

G: I see. Thanks for your introduction. It will be better for me to ask about other travel agencies before making the decision.

我知道了。謝謝你的介紹，在作出決定之前我還是再打聽一下別的旅行社吧。

* * *

C: Fine, thanks for your call. Xinxin travel agency is ready to give service to you at any time.

好的，感謝您的來電。新新旅行社隨時準備為您服務。

G: Thank you. Bye.

謝謝，再見。

* * *

C: Bye.

再見。