第82天:怎樣面對失望的客戶

　　星級典句：

　　第一句：I am very sorry you feel that way.

　　非常遺憾您這么想。

　　A:I'm really disappointed in the quality of your work.

　　我對你們的工作質(zhì)量十分失望。

　　B:I am very sorry you feel that way.

　　非常遺憾您這么想。

　　A:I expected a better standard.

　　我原以為水平會比這高。

　　第二句：I realize that we've started off badly, but I think you'll be pleased with the refinished work.

　　我知道我們開頭開得不好。但我想我們的返工結(jié)果會使您滿意的。

　　A:I realize that we've started off badly, but I think you'll be pleased with the refinished work.

　　我知道我們開頭開得不好。但我想我們的返工結(jié)果會使您滿意的。

　　B:Well, it certainly couldn't be worse than what you've been showing me!

　　嗯，當(dāng)然不會比你們已經(jīng)讓我看到的更糟了!

　　A:I think you'll be satisfied with the quality of these designs. Would you like to go over to my office and take a look?

　　我想您一定會對這些設(shè)計的質(zhì)量感到滿意，您要不要到我的辦公室看一看?

　　作為大客戶，對公司服務(wù)的期望必然也大于普通小客戶，除了基本服務(wù)的滿足外，大客戶對服務(wù)還有更高的期望，只有滿足了大客戶的期望，才能夠提高大客戶的滿意度，獲得大客戶的忠誠度，贏得大客戶。

　　其他表達法：

　　Well, I hope that answers your questions.

　　好了，我希望這能回答您的問題。

　　Thanks a lot! I really appreciate your assistance to our work.

　　謝謝。非常感謝您對我們工作的幫助。