跟艾米莉一起學(xué)口語(yǔ) 第729期:售后維修服務(wù)

How long is the warranty?

保修期多長(zhǎng)時(shí)間？

How long is the warranty for this TV set?

這臺(tái)電視機(jī)的保修期多長(zhǎng)時(shí)間？

We can provide three-year warranty service.

我們可以提供三年的保修服務(wù)。

After-sale service is free of charge.

售后服務(wù)是免費(fèi)的。

How about repairs after the warranty expires?

保修期過(guò)后的修理怎么辦呢？

I forget to bring the receipt and warranty certificate.

我忘記帶收據(jù)和保修書了。

Conversation:

A: Sir. What's the matter with you? You look worried.

先生，你怎么了？你看起來(lái)很擔(dān)心。

B: I bought a computer in your store the other day. But there is something wrong with it, I can't turn on the computer.

我前些天在你們店里買了一臺(tái)電腦，但是電腦出了一些問(wèn)題，我打不開電腦了。

A: Oh, really? When did you find this problem?

真的嗎？你是什么時(shí)候發(fā)現(xiàn)這個(gè)問(wèn)題的？

B: Yesterday evening.

昨天晚上。

A: Did you carry the computer with you?

你帶電腦了嗎？

B: Yes. Here you are.

帶了，給你。

A: I will check it for you. It is a little complicated. You need to go to the after-sale service to repair it. Have you taken your guarantee card?

我來(lái)給你檢查一下。有點(diǎn)復(fù)雜，你需要到售后服務(wù)處去修理，你帶保修卡了嗎？

B: Yes. Where is the after-sale centre?

帶了，售后中心在哪兒？

A: It is on second floor. Turn left when you get off the elevator. First of all, you should fill out the post-sale maintenance form.

在二樓，出電梯之后左轉(zhuǎn)。首先，你應(yīng)該填寫售后維修表。

B: Alright. How long is the computer warranty?

好的，電腦的保修期是多長(zhǎng)時(shí)間？

A: It's two-years that covers parts and service.

保修期兩年，包括提供零部件和免費(fèi)維修。

B: Can you fix the computer today?

今天能夠修好電腦嗎？

A: We are not sure. It depends on what the problem is.

我們不能保證，這得看是哪里出了問(wèn)題。

B: But I need the computer to work.

但是我需要電腦工作。

A: Don't worry. We'll try to fix it for you today.

不要擔(dān)心，我們盡量給你今天修好。