跟艾米莉一起學口語 第729期:售后維修服務

How long is the warranty?

保修期多長時間？

How long is the warranty for this TV set?

這臺電視機的保修期多長時間？

We can provide three-year warranty service.

我們可以提供三年的保修服務。

After-sale service is free of charge.

售后服務是免費的。

How about repairs after the warranty expires?

保修期過后的修理怎么辦呢？

I forget to bring the receipt and warranty certificate.

我忘記帶收據和保修書了。

Conversation:

A: Sir. What's the matter with you? You look worried.

先生，你怎么了？你看起來很擔心。

B: I bought a computer in your store the other day. But there is something wrong with it, I can't turn on the computer.

我前些天在你們店里買了一臺電腦，但是電腦出了一些問題，我打不開電腦了。

A: Oh, really? When did you find this problem?

真的嗎？你是什么時候發(fā)現這個問題的？

B: Yesterday evening.

昨天晚上。

A: Did you carry the computer with you?

你帶電腦了嗎？

B: Yes. Here you are.

帶了，給你。

A: I will check it for you. It is a little complicated. You need to go to the after-sale service to repair it. Have you taken your guarantee card?

我來給你檢查一下。有點復雜，你需要到售后服務處去修理，你帶保修卡了嗎？

B: Yes. Where is the after-sale centre?

帶了，售后中心在哪兒？

A: It is on second floor. Turn left when you get off the elevator. First of all, you should fill out the post-sale maintenance form.

在二樓，出電梯之后左轉。首先，你應該填寫售后維修表。

B: Alright. How long is the computer warranty?

好的，電腦的保修期是多長時間？

A: It's two-years that covers parts and service.

保修期兩年，包括提供零部件和免費維修。

B: Can you fix the computer today?

今天能夠修好電腦嗎？

A: We are not sure. It depends on what the problem is.

我們不能保證，這得看是哪里出了問題。

B: But I need the computer to work.

但是我需要電腦工作。

A: Don't worry. We'll try to fix it for you today.

不要擔心，我們盡量給你今天修好。