舌尖上的美國(31):批評篇(上)
批評的話恐怕沒有幾個人愛聽，萬一說的不合適，吵起來也有可能。但是，工作真的做的不好的時候，該批評還是得批評。其實(shí)，批評也是門藝術(shù)。如何在批評的同時又不得罪人，今天我們就一起好好來研究研究。
Avoid direct accusations
Phrases like “You’re wrong!” and “Your presentation was terrible!” have no place ineffective criticism. In fact, it’s best to leave the word “you” out, if at all possible. Personalattacks make people feel defensive, and then they won’t really listen to anything you have tosay.
避免正面指責(zé)
一些表達(dá)的方式像是”You’re wrong!”及”Your presentation was terrible!”皆不是有效的批評。事實(shí)上，如果可能的話，舍去“你”這個字。個人攻擊將使人們會使人自我防御，然后他們將不會聽進(jìn)去你說的任何話。
Soften with compliments
Before starting with the criticism, warm the person up with compliments. If you arediscussing their work, find several things you truly like about what they have done. Forexample, “I enjoyed your presentation today. You presented a lot of good and helpfulinformation in it, and I can tell you put a lot of effort into it. I appreciate your hard work.” Thiswill lower their defenses and make them feel appreciated.
說些和藹贊美的話
在給予批評以前，先說一些贊美的話給對方暖身暖身。如果你正在探討他人的工作，找一些你真的喜歡他們所做過的事。例如：”I enjoyed your presentation today. You presented a lot of good and helpfulinformation in it, and I can tell you put a lot of effort into it. I appreciate your hard work.”這將減少他們的防衛(wèi)自己并讓他們有欣慰之意。
Don’t continue with “but”
However, a short, vague compliment followed by “but” such as “It was a helpful talk, butyou really need to improve your presentation skills” won’t do much to help the process. Afteryou’ve shared your compliments, allow them time to be absorbed. Immediately following yourcompliment with a “but” will destroy all you’ve tried to accomplish by making your praise seemfalse and insincere.
切勿使用’but
不管如何，由一些’but’的簡短模糊贊美，將對于事情不會有太大的幫助。在你已經(jīng)分享你的贊美之后，允許他們有吸收它的時間。立刻接著馬上
Avoid direct accusations
Phrases like “You’re wrong!” and “Your presentation was terrible!” have no place ineffective criticism. In fact, it’s best to leave the word “you” out, if at all possible. Personalattacks make people feel defensive, and then they won’t really listen to anything you have tosay.
避免正面指責(zé)
一些表達(dá)的方式像是”You’re wrong!”及”Your presentation was terrible!”皆不是有效的批評。事實(shí)上，如果可能的話，舍去“你”這個字。個人攻擊將使人們會使人自我防御，然后他們將不會聽進(jìn)去你說的任何話。
Soften with compliments
Before starting with the criticism, warm the person up with compliments. If you arediscussing their work, find several things you truly like about what they have done. Forexample, “I enjoyed your presentation today. You presented a lot of good and helpfulinformation in it, and I can tell you put a lot of effort into it. I appreciate your hard work.” Thiswill lower their defenses and make them feel appreciated.
說些和藹贊美的話
在給予批評以前，先說一些贊美的話給對方暖身暖身。如果你正在探討他人的工作，找一些你真的喜歡他們所做過的事。例如：”I enjoyed your presentation today. You presented a lot of good and helpfulinformation in it, and I can tell you put a lot of effort into it. I appreciate your hard work.”這將減少他們的防衛(wèi)自己并讓他們有欣慰之意。
Don’t continue with “but”
However, a short, vague compliment followed by “but” such as “It was a helpful talk, butyou really need to improve your presentation skills” won’t do much to help the process. Afteryou’ve shared your compliments, allow them time to be absorbed. Immediately following yourcompliment with a “but” will destroy all you’ve tried to accomplish by making your praise seemfalse and insincere.
切勿使用’but
不管如何，由一些’but’的簡短模糊贊美，將對于事情不會有太大的幫助。在你已經(jīng)分享你的贊美之后，允許他們有吸收它的時間。立刻接著馬上
