舌尖上的美國(guó)(31):批評(píng)篇(上)

　　批評(píng)的話恐怕沒(méi)有幾個(gè)人愛(ài)聽(tīng)，萬(wàn)一說(shuō)的不合適，吵起來(lái)也有可能。但是，工作真的做的不好的時(shí)候，該批評(píng)還是得批評(píng)。其實(shí)，批評(píng)也是門藝術(shù)。如何在批評(píng)的同時(shí)又不得罪人，今天我們就一起好好來(lái)研究研究。
　　Avoid direct accusations
　　Phrases like “You’re wrong!” and “Your presentation was terrible!” have no place ineffective criticism. In fact, it’s best to leave the word “you” out, if at all possible. Personalattacks make people feel defensive, and then they won’t really listen to anything you have tosay.
　　避免正面指責(zé)
　　一些表達(dá)的方式像是”You’re wrong!”及”Your presentation was terrible!”皆不是有效的批評(píng)。事實(shí)上，如果可能的話，舍去“你”這個(gè)字。個(gè)人攻擊將使人們會(huì)使人自我防御，然后他們將不會(huì)聽(tīng)進(jìn)去你說(shuō)的任何話。
　　Soften with compliments
　　Before starting with the criticism, warm the person up with compliments. If you arediscussing their work, find several things you truly like about what they have done. Forexample, “I enjoyed your presentation today. You presented a lot of good and helpfulinformation in it, and I can tell you put a lot of effort into it. I appreciate your hard work.” Thiswill lower their defenses and make them feel appreciated.
　　說(shuō)些和藹贊美的話
　　在給予批評(píng)以前，先說(shuō)一些贊美的話給對(duì)方暖身暖身。如果你正在探討他人的工作，找一些你真的喜歡他們所做過(guò)的事。例如：”I enjoyed your presentation today. You presented a lot of good and helpfulinformation in it, and I can tell you put a lot of effort into it. I appreciate your hard work.”這將減少他們的防衛(wèi)自己并讓他們有欣慰之意。
　　Don’t continue with “but”
　　However, a short, vague compliment followed by “but” such as “It was a helpful talk, butyou really need to improve your presentation skills” won’t do much to help the process. Afteryou’ve shared your compliments, allow them time to be absorbed. Immediately following yourcompliment with a “but” will destroy all you’ve tried to accomplish by making your praise seemfalse and insincere.
　　切勿使用’but
　　不管如何，由一些’but’的簡(jiǎn)短模糊贊美，將對(duì)于事情不會(huì)有太大的幫助。在你已經(jīng)分享你的贊美之后，允許他們有吸收它的時(shí)間。立刻接著馬上