365天實(shí)用商務(wù)口語 第39期:投訴處理

[00:00.18]Please accept my apology on behalf of the hotel. 我代表飯店向您道歉。 [00:02.57]I'm awfully sorry, sir. 非常對不起，先生。 [00:06.29]I'm sorry about that. 對此我很抱歉。 [00:08.17]I'll attend to it at once. 我立刻解決這個(gè)問題。 [00:11.17]We'll fix this for you. 我們幫您解決這件事情。 [00:12.49]I'll speak to the manager and he'll see to it. 我會跟經(jīng)理講的，他會處理這件事情的。 [00:24.39]I'm sure he will deal with it． 我確定他會處理此事的。 [00:32.28]It's against our regulations. 這違反了我們的規(guī)定。 [00:33.53]I'll manage to solve the problems at once. 裁會想辦法馬上解決問題的。 [00:37.41]We'll look into the matter immediately. 我們會馬上調(diào)查這件事情。 [00:39.13]Please calm down, and I'll try to help you. 請別激動，我盡量幫您。 [01:01.48]You can see, we are terribly understaffed. 您看到了，我們?nèi)耸植蛔恪? [01:03.22]I'm afraid you have misunderstood what the waitress said. 恐怕您誤會了服務(wù)員的意思。 [01:37.41]I'm afraid that the waiter didn't mean to be rude to you. 恐怕服務(wù)員不是故意對您無禮的。 [01:42.40]Good afternoon. Is there anything I can do for you? 下午好。有什么事情需要我?guī)兔幔? [01:52.27]I'm unhappy with your restaurant service. I was badly treated 'by a rude waiter. 我對這里的餐廳服務(wù)非常不滿意。你們有一個(gè)服務(wù)員對我很粗魯無禮。 [02:00.52]I'm terribly sorry about this. Thank you for bringing the matter to our attention. I will contact the Food and Beverage manager immediately. I'm sure he'll deal with it. 對此我非常抱歉。非常感謝您提出并讓我們注意到這個(gè)問題，我馬上聯(lián)系餐飲部經(jīng)理。我確定他會處理此事的。 [02:12.48]Yes, please do. 好的，請務(wù)必要這么做。 [02:14.15]May I have your name and room number, please? 能告訴我您的姓名和房間號碼嗎？ [02:17.43]White, Room 1256. 懷特，1256房間。 [02:18.56]Please accept my apology on behalf of the hotel. Our Food and Beverage manager will be contacting you.Please be assured that he will look into the matter. 請您接受我代表飯店向您道歉。我們的餐飲部經(jīng)理會聯(lián)系您的。請放心他會調(diào)查這件事情的。 [02:34.53]I'll be waiting for his call. I don't like to be treated poorly. 我等他電話。我不喜歡被別人粗魯?shù)貙Υ? [02:43.34]Certainly, sir. We totally understand. 當(dāng)然是的，先生。我們完全理解。

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