在下屬的工作表現方面,你曾經遇到過什么問題?后來你又是如何激勵他們進行改善的?
[00:09.28]I once had an employee who was very careless-he made tons of typons on every page of the reports he wrote and also sometimes sent e-mails to the wrong people.
我曾經有一位非常粗心大意的員工。他寫的報告每一頁都有好多處打錯的地方,有時發(fā)電子郵件還會弄錯收件人。
[00:22.49]One time he sent an e-mail he was supposed to send to a vendor to our client!
有一次,他還將原本要發(fā)給賣方的電子郵件誤發(fā)給了客戶!
[00:28.08]So I told him to come up with a system that would prevent such careless mistakes.
于是,我讓他想出一個辦法,以防止再犯下這種粗心的錯誤。
[00:33.36]He placed a note right on his computer to remind him to double-check the e-mail addresses he was sending messages to.
他在電腦上貼了一張便條,提醒自己不要忘記再次確認郵件的收件人是否正確。
[00:41.33]He also began to review his reports three times instead of just once before he turned them in to me.
此外,在將報告交給我之前,他也至少反復看過三次,而不再是只看一次。
[00:49.20]The number of mistakes was greatly reduced and within an acceptable range,although he still made mistakes.
雖然他還是會犯錯誤,但是錯誤的數量已經減少到可以接受的程度了。