實用外貿(mào)口語精選系列情景系列183:市場調(diào)研之售后服務(wù)

After-sale service 售后服務(wù)

A: Good morning, sir. May I help you?

上午好，先生。我可以為您效勞嗎?

B: Yes. I'd like to speak to the manager, please.

我想見你們的經(jīng)理。

A: I'm sorry our manager has been out. What can I do for you?

對不起，我們的經(jīng)理出去了，我可以幫助您嗎?

B: I bought a computer from your company the day before yesterday, but it doesn't work today.

我前天從你們公司買了一臺電腦，可是今天就壞了。

A: So you are saying you turn on the computer and see nothing.

您是說您開機后，什么都看不見?

B: Yes, it is so strange.

是的，就是那么奇怪。

A: From what you said, sir. I would say that you have a larger problem than just the monitor. It can be anything inside the computer.

先生，從您說的情況看，這不僅僅是顯示器的問題，可能是內(nèi)部的故障。

B: No matter what problem is, I need the computer to work.

不管是什么原因，我需要電腦工作。

A: I see, is there any way you could bring it in to be locked at? If not, our repaireman can come to you.

我明白。您能夠?qū)㈦娔X送來給我們看看嗎?

B: I would prefer if he comes here.

我倒寧愿他來。

A: No problem, sir.

沒有問題，先生。

第 1 頁：正文部分

第 2 頁：重點講解

1.prefer something to something 選擇某事物(而不選擇他事物)

There's coffee or tea. Which would you prefer?

有咖啡或茶，你喜歡哪樣?

I prefer walking to cycling.

我愿意步行，不愿意騎自行車。

2.don't work 不好使;背謬;不工作

List all the places and people you could potentially work with if things don't work out.

如果萬一事情沒有成功，列出你所有有可能工作的地方和人物。

You sit near people you don't work with but you have to hear them and see them all the time.

你身邊的人與你的工作沒有關(guān)系，但你每天無時無刻不聽到他們的聲音、看到他們的面孔。