第一句:Your goods arrived in damagedcondition.
貴方的貨物到達我方時受損。
A: What's the matter?
怎么了?
B: Your goods arrived in damaged condition.
貴方的貨物到達我方時受損嚴重。
A: Yes, we have already looked into this matter.
是的,我們已經(jīng)調(diào)查了此事。
第二句:We accept the claim.
我們接受貴方的索賠。
A: We accept the claim.
我們接受貴方的索賠。
B: All right.
好的。
A: But can you tell me how much you want us to compensate you for the loss?
但是你們能告訴我方你們要求多少賠償嗎?
B: We will send the list to you.
我們會把目錄寄給您。
索賠是指合同履行過程中,由于對方的責(zé)任和過失所造成的實際損失,向?qū)Ψ教岢鼋?jīng)濟補償和條件補償?shù)囊?。所以,索賠的性質(zhì)是屬于經(jīng)濟補償行為而不是懲罰。
其他表達法:
We will give your request for claims immediate attention.
我們會馬上受理您的投訴。
We will get this matter resolved as soon as possible and hope to compensate you for yourloss to your satisfaction.
我們會盡快解決此事,希望給您的賠償會使您滿意。