商務(wù)口語天天說 第150天:怎樣表示接受索賠

[00:00.53]Your goods arrived in damaged condition. 貴方的貨物到達(dá)我方時(shí)受損。 [00:04.43]What's the matter? 怎么了? [00:06.13]Your goods arrived in damaged condition. 貴方的貨物到達(dá)我方時(shí)受損嚴(yán)重。 [00:09.25]Yes, we have already looked into this matter. 是的，我們已經(jīng)調(diào)查了此事。 [00:13.47]We accept the claim. 我們接受貴方的索賠。 [00:16.12]We accept the claim. All right. 我們接受貴方的索賠。好的。 [00:19.10]But can you tell me how much you want us to compensate you for the loss? 但是你們能告訴我方你們要求多少賠償嗎? [00:23.39]We will send the list to you. 我們會(huì)把目錄寄給您。

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第一句：Your goods arrived in damagedcondition.

貴方的貨物到達(dá)我方時(shí)受損。

A: What's the matter?

怎么了?

B: Your goods arrived in damaged condition.

貴方的貨物到達(dá)我方時(shí)受損嚴(yán)重。

A: Yes, we have already looked into this matter.

是的，我們已經(jīng)調(diào)查了此事。

第二句：We accept the claim.

我們接受貴方的索賠。

A: We accept the claim.

我們接受貴方的索賠。

B: All right.

好的。

A: But can you tell me how much you want us to compensate you for the loss?

但是你們能告訴我方你們要求多少賠償嗎?

B: We will send the list to you.

我們會(huì)把目錄寄給您。

索賠是指合同履行過程中，由于對(duì)方的責(zé)任和過失所造成的實(shí)際損失，向?qū)Ψ教岢鼋?jīng)濟(jì)補(bǔ)償和條件補(bǔ)償?shù)囊?。所以，索賠的性質(zhì)是屬于經(jīng)濟(jì)補(bǔ)償行為而不是懲罰。

其他表達(dá)法：

We will give your request for claims immediate attention.

我們會(huì)馬上受理您的投訴。

We will get this matter resolved as soon as possible and hope to compensate you for yourloss to your satisfaction.

我們會(huì)盡快解決此事，希望給您的賠償會(huì)使您滿意。