地道美語(yǔ)聽(tīng)力播客904：取消業(yè)務(wù)怎么就這么難？！

Diana: You’ve reached customer service for Bully Services. How may I help you today?

　　黛安娜：這里是布里公司的客戶服務(wù)部。請(qǐng)問(wèn)需要幫忙嗎?

　　Phillip: I’d like to cancel my service.

　　菲利普：我想取消我的業(yè)務(wù)。

　　Diana: Why do you want to cancel?

　　黛安娜：為什么想要取消?

　　Phillip: I’m switching to another company with cheaper services. I’m no longer under contract so there should be no early- termination penalties.

　　菲利普：我要用另一家公司便宜一些的服務(wù)。我已不在合同期內(nèi)了，所以應(yīng)該不會(huì)涉及到提前終止處罰。

　　Diana: Let’s take a look at your account. I’m sure we can make you an offer so you won’t want to discontinue service.

　　黛安娜：我看看看您的賬戶，我確信我們可以給您特價(jià)，這樣您會(huì)想繼續(xù)用我們的服務(wù)的。

　　Phillip: I’ve made up my mind. I just want to cancel.

　　菲利普：我已經(jīng)決定了。我就想取消。

　　Diana: As a customer service rep, it’s my job to find a way to retain you as a valued customer. Please bear with me, sir.

　　黛安娜：作為客戶服務(wù)代表，我的工作就是使您繼續(xù)成為我們尊敬的客戶。先生，請(qǐng)您諒解。

　　Phillip: Really, I’m not interested in any offers you can make. No high- pressure tactics are going to work with me, so please just cancel my service.

　　菲利普：說(shuō)真的，你們特價(jià)多少我都沒(méi)興趣。什么高壓政策對(duì)我都不管用，所以，請(qǐng)取消我的業(yè)務(wù)。

　　Diana: Please, sir, be reasonable. I’m trying to work with you so you won’t miss out on our great deals. If you sign a new two-year contract or set up auto-pay, I can offer you…

　　黛安娜：先生，請(qǐng)理智些。我試著和您溝通，這樣您才不會(huì)錯(cuò)過(guò)我們這里的數(shù)量可觀的交易。如果您簽一份為期兩年的合同或設(shè)立自動(dòng)支付，我可以給您提供......

　　Phillip: I’m not interested. I want to cancel – now!

　　菲利普：我沒(méi)興趣。我想要取消——現(xiàn)在!

　　Diana: Just let me tell you about these three plans that are available to you at a lower price. I know that deep down you don’t really want to cancel your service.

　　黛安娜：我跟你說(shuō)，我們現(xiàn)在可以以低價(jià)為您提供服務(wù)，有三個(gè)項(xiàng)目可供您選擇。我知道您心底里不是真的想取消業(yè)務(wù)。

　　Phillip: I do want to cancel my service and I want to do it right now!

　　菲利普：我真的想取消業(yè)務(wù)，現(xiàn)在就想!

　　Diana: Sir, please! You’re being a little pushy.

　　黛安娜：先生!您有點(diǎn)固執(zhí)己見(jiàn)。

　　Phillip: I’m being a little pushy?!

　　菲利普：我有點(diǎn)固執(zhí)己見(jiàn)?!