商務(wù)英語播客第95課:解決分歧(下)
This is the second in a two-part Business English Podcast lesson on resolving conflict, in which we’ve been focusing on solving everyday disagreements in the office. Ben, a new training specialist at a manufacturing company, feels that he is doing an unfair share (that is, too much) of the work in his department. Gerry, Ben’s manager, talks with him to solve the problem.
這是有關(guān)解決分歧的系列課程的第2節(jié)課，我們會來學(xué)習(xí)下如何解決日常辦公室中出現(xiàn)的分歧。Ben是一家工廠的培訓(xùn)專家，他感到他負(fù)責(zé)的工作太多了，Gerry是Ben的經(jīng)理，正在同他交談來解決問題。
In the first episode, we studied how Gerry opened the discussion in an informal, non-threatening way, and we looked at how he listened actively to Ben to win his trust.
在第一節(jié)課中，我們談到了，Gerry如何以一種非正式的，沒有威脅的方式開始了討論。我們來看下他是如何積極傾聽Ben的談話來獲得他的信任。
In this episode, we’ll pay attention to how Gerry and Ben work together to come up with asolution. In particular, we’ll focus on how they state common goals, raise concerns, and agree action.
這節(jié)課中，我們來關(guān)注下 Gerry和 Ben是如何共同來解決問題的。尤其要注意，他們?nèi)绾侮愂銎胀ǖ哪繕?biāo)，引起關(guān)注并達(dá)成協(xié)議。
Where we left off last time, Gerry had just asked a question to resolve the conflict: Gerry wants to know what Ben would suggest doing to fix the situation.
我們上次停止的地方，Gerry問了一個解決分歧的問題：Gerry想知道Ben解決問題的建議。
Listening Questions:
1) What solution does Ben propose?
2) In which area does Ben feel he could make a real contribution?
3) What action do Ben and Gerry agree on?
