新東方商務(wù)口語[22]:Complaint 抱怨

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6. Complaint 抱怨

Hotel Manager: I’m Miss Sherman. What seems to be the problem?

我是Sherman小姐，有什么問題嗎?

Guest: Well, apparently I’ve run up quite a bill. I was under the impression that the Junior Executive Holiday Package only cost 250 dollars per night. I’ve just been informed that it’s actually 500 dollars per night.

我的住宿費算多了。我原以為“初級經(jīng)理人員假日打包服務(wù)”只需要每晚二百五十美元，可前臺告訴我要五百元一晚。

Hotel Manager: That’s true. For the Junior Executive Room … three nights … yes, your bill should be $1,500

是的。初級經(jīng)理人員假日打包服務(wù)……三個晚上……沒錯，您應(yīng)該付一千五百美元。

Guest: But I definitely was led to believe that a three-night stay would be $750.

但是根據(jù)廣告，我真的以為是三個晚上七百五十美元。

Hotel Manager: The advertised rate is based on double occupancy.

廣告上所說的價格是按兩個人一間房算的。

Guest: When I booked the room, your staff didn’t mention this. And the brochure and your promotional mailings do not mention that.

我訂房間的時候，你們的職員可沒有告訴我這個。你們的宣傳冊子和推銷郵件也都沒有說明這一點。

Hotel Manager: Are you quite sure?

是嗎?

Guest: Yes. Have a look.

沒錯，可以看一看。

Hotel Manager: I see. I had no idea our advertising was so misleading. It is here, but it’s in the fine print on the last page.

我沒想到我們的廣告會對您起誤導(dǎo)作用。在這里，它在最后一頁的小號字體中。

Guest: Perhaps you could arrange to provide me with a new bill that reflects the advertised rate.

你能按宣傳價格給我結(jié)賬嗎

?

Hotel Manager: Normally I couldn’t do that. But under the circumstances, I’ll see what I can arrange. Customer satisfaction is our primary aim.

通常是不允許的但是這種情況下，我可以試試看。讓顧客滿意是我們的首要目標(biāo)。

Guest: Thank you.

謝謝。

promotional mailings 廣告信(或郵寄的廣告?zhèn)鲉?

misleading 誤導(dǎo)

fine print 小號字體

advertised rate 廣告宣傳中的價格

Customer satisfaction 顧客滿意