商務(wù)口語(yǔ)：電話會(huì)議禮儀你知道嗎?

　　When you have a conference call rather it is from business to business, or business to an employee at home or abroad conducting business, it is important that the conference calling experience is productive and smooth sailing. No matter what role you play in the conference call, it is necessary that you maintain the proper etiquette for conference calls.

　　當(dāng)你在參與一個(gè)電話會(huì)議的時(shí)候，不管是公務(wù)之間的往來(lái)，還是在家的時(shí)候收到了單位的任務(wù)，又或者是海外業(yè)務(wù)的推進(jìn)，老道的會(huì)議經(jīng)驗(yàn)都對(duì)工作的順利推進(jìn)和提高效率起到了重要的作用。無(wú)論你在電話會(huì)議中扮演什么角色，掌握恰當(dāng)?shù)臅?huì)議禮儀都是十分必要的。

　　1.Quiet is the key

　　1、安靜的環(huán)境是會(huì)議的關(guān)鍵

　　Make sure, when you are on the conference call that you are in a very quiet room, away from any disturbances. This will make sure that you hear everything that is going on and keep themisunderstandings to a minimum. It is impossible to keep the misunderstandings at bay if you have a dog barking, machines running, or people talking in the background.

　　當(dāng)你參與進(jìn)電話會(huì)議中時(shí)，確保你是在一個(gè)遠(yuǎn)離任何干擾，非常安靜的房間里。這將保證你能聽到會(huì)議的全部?jī)?nèi)容，并且使得誤解減少到最低限度。如果你周圍環(huán)境里有狗的叫聲，機(jī)械運(yùn)轉(zhuǎn)的噪音，又或是其他人在說(shuō)話的話，那是不可能保證正確理解會(huì)議內(nèi)容的。

　　2.The Telephone Equipment

　　2、電話設(shè)備

　　Make sure that you are using a phone that will minimize the noise in the background. Some telephone and most all cell phones will pick up even the slightest noise or interference, which will not only cause troubles for you hearing the speakers, but others as well.

　　確保你使用的電話可以將周圍噪音干擾降到最小。一些電話機(jī)和大部分手機(jī)會(huì)把非常微弱的噪音干擾都收錄進(jìn)去，這不僅會(huì)影響到你自己收聽發(fā)言人的聲音，也會(huì)對(duì)別人造成麻煩。

　　3.Using Telephone Technology

　　3、使用電話技術(shù)

　　The mute button does wonders, but make sure you know how to use it. The mute button should be used if there is a lot of background noise that you simply cannot control or if someone is particularlytalkative. Of course, make sure you know how to un-mute for when it is your turn to speak or answer a question.

　　靜音鍵可以起到驚人的作用，但是你要確定自己知道怎么使用它。當(dāng)你周圍有一些噪音你沒有辦法輕易控制，或者其他人正在暢談的時(shí)候，你最好開啟靜音鍵。當(dāng)然，當(dāng)輪到你發(fā)言或回答問(wèn)題時(shí)，你要知道怎么解除靜音。

　　4.Time

　　4、時(shí)間

　　Make sure you set the conference call up in advance and let everyone know all information such as pass code or phone number. It is also necessary that you take time zones in to consideration if you have people across several time zones to include on the conference call.

　　盡量做到提前為會(huì)議做好準(zhǔn)備，讓每一個(gè)參與會(huì)議的人知道諸如密碼或電話號(hào)碼等所有信息。如果會(huì)議參與人員在好幾個(gè)不同時(shí)區(qū)里，你同樣有必要考慮好電話會(huì)議的進(jìn)行時(shí)間。

　　5.Being on Time

　　5、做到準(zhǔn)時(shí)

　　If you are the conference call leader, you want to start right on time. Do not wait for others if they are late. People on the call want to start right away, because there may be other business they need to attend to. If you are simply in the call, be on time, you do not want to miss anything that might be important.

　　如果你是電話會(huì)議的負(fù)責(zé)人，你會(huì)希望會(huì)議按時(shí)開始。如果有人遲到了，不要等他們到了之后再開始。與會(huì)人員想要立即開始會(huì)議，因?yàn)樗麄冊(cè)诖酥笠苍S還需要參與其他的事物中。如果你是普通的會(huì)議人員，要做到準(zhǔn)時(shí)，你不會(huì)想要錯(cuò)過(guò)任何可能重要的信息。

　　6.Introductions

　　6、自我介紹

　　Make sure that every person on the call introduces himself or herself. This will allow for building relationships and getting people to open up and feel comfortable.

　　讓每一個(gè)與會(huì)人員介紹他們自己。這將有利于大家構(gòu)建人際關(guān)系，還可以讓大家更放得開，感覺比較自然。

　　7.Clarification

　　7、說(shuō)明

　　Not everyone will be able to tell who is who by the voice. Make sure before anyone speaks that his or her name is said first. For example, "this is Bob, could you repeat that company name again".

　　不是每個(gè)人都能通過(guò)聲音分辨出誰(shuí)是誰(shuí)。所有人盡量在說(shuō)話前首先把自己的名字報(bào)出來(lái)。例如，“我是Bob，能請(qǐng)您再重復(fù)一次那家公司的名字嗎?”

　　8.Eating

　　8、吃東西

　　Never eat while you are on a conference call, who wants to hear chewing in their ear? If you must get a drink of water, put the call on mute so no one will have to hear the emitted sounds. This includes chewing gum.

　　絕對(duì)不要在電話會(huì)議時(shí)吃東西，誰(shuí)會(huì)愿意聽見咀嚼的聲音?如果你實(shí)在需要喝口水的話，就把電話調(diào)成靜音，這樣就不會(huì)有人聽見你發(fā)出的聲音了?？谙闾且舶ㄔ趦?nèi)。

　　9.Keep on Topic

　　9、不要跑題

　　Do not fill the call with unnecessary talk. Keep to the point, because remember there may be several people on the call that have other pressing things to do.

　　不要讓電話會(huì)議里都是廢話。抓住重點(diǎn)，因?yàn)橐涀】赡苡幸恍┱趨⑴c會(huì)議的人還有其他緊急的事物要處理。