職場E-mail禮儀有哪些？

職場E-mail禮儀有哪些？

職場禮儀的英文是business etiquette，etiquette念成[??t?k?t]，是指“禮節(jié)、規(guī)范”。如今網(wǎng)絡(luò)流行，美國人還發(fā)明了一個新詞叫作netiquette，加了一個n，前綴形成了net，特別指網(wǎng)上禮節(jié)，也就是good behavior on the internet。一起來看看職場E-mail禮儀有哪些：

1 　整篇都是大寫字母，看起來像大吼大叫

（×）IF YOU TYPE IN ALL CAPITAL LETTERS, PEOPLE WOULD THINK YOU ARE SHOUTING YOUR MESSAGE.

（○ ）If you type in all capital letters, people would think you are shouting your message.

全部大寫的句子不但難讀，還帶來一種粗魯感。在銀行工作的Jack就說，他以前都用大寫字母寫E-mail，有一次收到客戶回信：Why did you yell at me?很尷尬。

2 　全部小寫，感覺像說悄悄話

（×）i've attached my resume i would be grateful if you could read it and get back to me at your earliest convenience.

（○）I've attached my resume. I would be grateful if you could read it and get back to me at your earliest convenience.

所有字母都小寫，感覺就像chatting with your friends，像跟朋友說話一樣，不正式。E-mail本來就不像手寫書信那樣正式，但這是職場禮儀，即便是同事、客戶、伙伴之間的交談，也不宜sloppy（馬虎）。

3 　太客套讓人覺得虛假

（×）Would you mind at all if I asked you to send that to me, if it's not too much trouble?

（○ ）Can you send that to me?

大部分人都知道E-mail要禮貌，但矯枉過正，經(jīng)常流于太有禮貌，太多客套贅述，反而影響別人對你的觀感，覺得你虛假，或者沒自信。

忘記附件再寄，要用corrected version with attachment included。

你一定有這樣的經(jīng)驗，E-mail發(fā)了，卻發(fā)現(xiàn)忘了附件。一旦發(fā)現(xiàn)錯誤，可以在subject line里寫：corrected version with attachment included.這個記住了非常好用。