新產(chǎn)品的投訴率很高應(yīng)該怎么解決

今天的這段對(duì)話，在討論品質(zhì)管理，

新產(chǎn)品的投訴率很高應(yīng)該怎么解決

來(lái)聽(tīng)今天的講解:

A:We have some quality-control problems. Mr. Zhang. We need to go to the source to work them out.

張先生，我們有一些品質(zhì)管理的問(wèn)題。我們必須找出問(wèn)題的根源并且設(shè)法解決。

B:What problems are you having exactly？

你們究竟有什么問(wèn)題呢？

A:The complaint rate for our new product line is very high, almost eight percent.

對(duì)我們新產(chǎn)品的投訴率很高，幾乎高達(dá)百分之八。

B:That is high.

這的確很高

A:Yes. We keep finding problems when testing the sound boards.

沒(méi)錯(cuò)。我們?cè)跍y(cè)試聲卡時(shí)一直在找問(wèn)題。

B:But your promotional materials claim the broads are the less expensive of their types on the market.

可是這是你們的促銷(xiāo)材料上稱這種聲卡是市場(chǎng)上同類(lèi)產(chǎn)品中最便宜的。

A:The least expensive. but still fully functional. And we think that your factory needs to take measures to improve quality-control.

我們是要最便宜的但是也要要完備的功能啊。我們認(rèn)為你們的工廠需要采取有效措施來(lái)改善你們的品質(zhì)管理。

B:That will involve additional expenses for us.which we will have to pass on to you as a rate hike.

那就意味著我們會(huì)有額外的開(kāi)支，而我們會(huì)把的東西，落選者價(jià)格增加的部分轉(zhuǎn)嫁到你們身上。

A:I am afraid that is not acceptable. Your contract says that you will deliver a product with a reject rate of less than six percent.Well. I will tell you that. Mr. Li.

這恐怕我們無(wú)法接受。你們的合同上說(shuō)你們會(huì)以低于百分之六的瑕疵率交貨的。

B:I will review the contract and talk with management. Then we will get together and hash this out.

嗯，李先生，我跟你說(shuō)，我會(huì)再看一遍合同，并和管理部門(mén)討論一下。然后我們會(huì)一起討論并解決這個(gè)問(wèn)題的。