Mike was a frequent user of a pay telephone at a popular truck stop, and was greatly inconvenienced when the phone went out of commission. Repeated requests for repair brought only promises. After several days, Mike again contacted the phone company and told them there was no longer a rush. The phone was now working fine... except that all money was being returned upon completion of each call. A repairman arrived within the hour.
麥克經(jīng)常使用一個繁忙的卡車停車場上的投幣電話。這個電話壞了,使他覺得很不方便。好幾次讓電話公司來修,但只是口頭應(yīng)付。幾天以后,麥克又找電話公司,告訴他們不用著急,電話已經(jīng)能用了。只是打完電話之后,所有投進(jìn)去的錢又都退回來了。不到一小時,一名修理工就趕到了。