服務(wù)英語(yǔ)·要求機(jī)上服務(wù) 情景對(duì)話

服務(wù)英語(yǔ)·要求機(jī)上服務(wù) 情景對(duì)話

Air crew（A）：空中乘務(wù)人員

Traveler（T）：旅客

1. 機(jī)上服務(wù)（1）

A: Can I help you, sir?

有什么需要幫忙嗎，先生？

T: Yes, I feel very uncomfortable.

是的，我感到很不舒服。

* * *

A: Are you feeling sick or having a headache?

您是感到惡心還是頭痛？

T: I just feel that my stomach is rolling.

我感覺(jué)好像我的胃在翻滾一樣。

* * *

A: Is this your first time to take a flight?

這是您第一次乘飛機(jī)嗎？

T: Yes, it is.

是的。

* * *

A: I'm afraid you are probably a little airsick.

我恐怕您有點(diǎn)暈機(jī)。

T: Oh, really? I don't have seasickness and carsickness, so I didn't think that I would have airsickness.

哦，真的嗎，我不暈車也不暈船，所以之前沒(méi)覺(jué)得我會(huì)暈機(jī)。

* * *

A: It's different. Many people who don't have seasickness and carsickness have airsickness. It's common.

這是不同的。許多人不暈車不暈船，但是暈機(jī)，這是很常見(jiàn)的。

T: So what should I do?

所以我要怎么辦呢？

* * *

A: Don't worry, sir. We have pills for airsickness. I'll bring it right now.

先生，不用擔(dān)心，機(jī)上有暈機(jī)藥，我現(xiàn)在就去拿來(lái)。

T: That's great. Thank you so much.

太好了，謝謝你。

* * *

A: You are welcome. And you'd better not look out of the window. When you feel hungry, you can eat something but not too much, other wise your airsickness will get worse.

不客氣，還有，您最好不要往窗戶外面看。如果您餓了，可以吃點(diǎn)東西，但不可以吃太多，不然，暈機(jī)會(huì)更嚴(yán)重的。

T: I see. Thank you. You are very thoughtful.

我知道了，謝謝你。你的服務(wù)很周到。

* * *

2. 機(jī)上服務(wù)（2）

T: A member of our group feels like vomiting. Can I bother you for some iced water, please?

我們這里有人想吐。能麻煩你拿點(diǎn)冰水嗎？

A: Sure. But can I suggest a glass of hot water instead? I think it may help settle down his stomach.

當(dāng)然。但我建議喝一杯熱水，能使他的胃舒服一些。

* * *

T: Is that right? OK.

是嗎？那好。

A: Do you know why he is sick? Perhaps I have some ideas if I know the reason.

你知道他為什么想吐嗎？要是知道原因的話，可能會(huì)有辦法的。

* * *

T: I'm not sure. But I guess he didn't have a good sleep last night because we are all very excited to have this trip to America.

我不太確定，但我猜是昨晚沒(méi)睡好吧，因?yàn)槲覀円ッ绹?guó)，太興奮了。

A: I see. It's really good to have a journey to America for fun. Now I'm gonna bring some salad to refresh him.

我知道了，去美國(guó)玩確實(shí)值得高興?，F(xiàn)在我去拿點(diǎn)沙拉來(lái)給他吃吧，或許會(huì)幫助他清醒一下。

* * *

T: OK, thank you.

好的，謝謝你。

A: And there are sickness bags behind the seat in front of you. If he really wants to vomit, use it, please.

另外，前面座位的后背上掛有暈機(jī)袋，如果他真的想吐的話，請(qǐng)用暈機(jī)袋吧。

* * *

T: I see.

我知道了。

A: Any other problem?

還有其他問(wèn)題嗎？

* * *

T: How long shall we fly?

我們還要飛多久呢？

A: We just took off one hour ago, so it's about 3 hours.

我們一小時(shí)前剛剛起飛，所以還有大約三小時(shí)吧。

* * *

T: Oh, it will be a hard time for him. Poor guy.

哦，那對(duì)他來(lái)說(shuō)很煎熬啊，可憐的人。

A: Sir, I suggest he sleep for a while, then it will kill some time and also relieve his illness.

先生，我建議他睡一會(huì)兒，這樣既能消耗時(shí)間還能減輕他的難受。

* * *

T: Alright, thank you, miss. It's very thoughtful of you.

好的，謝謝你。你的服務(wù)很周到。

A: You are welcome. Call me if you need my help.

不客氣，如果有需要盡管叫我。

3. 機(jī)上服務(wù)（3）

T: Excuse me, Madam, what can I do for you?

打擾了，女士，有什么需要幫忙嗎？

A: I feel a bit airsick. Do you have some pills?

我覺(jué)得有點(diǎn)暈機(jī)，你們有暈機(jī)藥嗎？

* * *

T: Yes, we have. I'll bring the pills. Please wait for a moment.

是的，有，我這就拿來(lái)，請(qǐng)稍等。

A: Thanks.

謝謝。

* * *

A: Hi, here is the pill for air sickness. And this is a hot towel. I suggest you put it on your head and have a rest. Maybe you will feel much better.

您好，這是暈機(jī)藥，這是一個(gè)熱毛巾，我建議您把它敷在額頭上，休息一會(huì)兒，或許會(huì)有幫助。

T: Wow, it's very kind of you. Thank you.

哇，你真是太好了，謝謝你。

* * *

A: Then what else can I do for you?

我還能為您做什么呢？

T: I don't want to eat anything. So please don't serve me the meals and drinks.

我不想吃任何東西，所以不用給我準(zhǔn)備飯和飲料了。

* * *

A: Sure. We are going to arrive in the destination in 2 hours. If you need a doctor, we can contact the ground personnel to arrange it for you in advance.

好的，我們即將在兩小時(shí)后到達(dá)目的地，如果您需要看醫(yī)生，我們可以提前和地面聯(lián)系為您安排。

T: OK. If I need, I'll inform you.

好的，如果需要的話我會(huì)告訴你的。

4. 機(jī)上服務(wù)（4）

A: Yes, sir. What can I do for you?

先生，有什么需要幫忙的嗎？

T: I'm kind of thirsty.

我有點(diǎn)渴了。

* * *

A: Should I bring some water for you?

我?guī)湍命c(diǎn)水，好嗎？

T: No, thank you. I don't like plain water.

不，謝謝，我不喜歡喝白水。

* * *

A: What kind of drink do you prefer?

您想喝什么樣的飲品呢？

T: Do you have coke?

你們有可樂(lè)嗎？

* * *

A: Sure. A large one or small one?

當(dāng)然。您要大杯還是小杯？

T: I want a super large one with ice.

我想要超大杯的，加冰。

* * *

A: Ice coke is not good for your health, sir.

冰可樂(lè)對(duì)身體不好的，先生。

T: It doesn't matter. Just bring it for me.

沒(méi)關(guān)系，給我拿來(lái)吧。

* * *

A: Alright.

好的。

T: I am also wondering how long we have to stay in the plane.

我還想問(wèn)一下，還有多久飛機(jī)才降落。

* * *

A: About 2 hours.

大約兩個(gè)小時(shí)。

T: That's too long. I will feel very bored if I have nothing to do.

那太久了。要是沒(méi)事干會(huì)很無(wú)聊的。

* * *

A: We have some magazines and books for you to read.

我們有一些雜志和書(shū)可以供您閱讀。

T: Do you have some tourist guidebooks? I'm going to have a seven-day holiday in America, and I want to go around and do something interesting.

你們有旅游指南之類的書(shū)嗎？我要在美國(guó)度過(guò)一個(gè)7天的假期，想到處去看看，做一些有趣的事情。

* * *

A: Sure, we have. An English one or Chinese one?

當(dāng)然，您想要英文的還是中文的？

T: An English one is OK for me.

英文的吧。

* * *

A: OK, I'll be back soon.

好的，我很快就來(lái)。

5. 機(jī)上服務(wù)（5）

T: Excuse me.

打擾一下。

A: Yes, what can I do for you, ma'am?

是的，您有什么需要幫助嗎，女士？

* * *

T: I'm a little bit tired and want to have a sleep. Can I have a pillow and blanket?

我有點(diǎn)累，想要睡一會(huì)兒，能給我個(gè)枕頭和毯子嗎？

A: Sure. Please wait a minute. Here are the pillow and blanket. Let me help you.

當(dāng)然，請(qǐng)稍等。這是枕頭和毯子，我來(lái)幫您吧。

* * *

T: Thank you.

謝謝。

A: Do you feel cold?

您感覺(jué)冷嗎？

* * *

T: A little. But it's OK.

有點(diǎn)，但還好。

A: Should I turn the air conditioning down for you? It's easy to catch a cold when you are sleeping.

我來(lái)幫您把冷氣調(diào)低吧，睡覺(jué)的時(shí)候很容易感冒的。

* * *

T: OK, although it's hard for me to get sick, but it's fine just in case.

好的，雖然我很少生病，但是還是調(diào)低吧，以防萬(wàn)一。

A: It's done, ma'am. Get a good sleep. Please press the button if you need any help.

好了，女士，您好好休息吧，如果有任何需要，按這個(gè)按鈕就可以了。

* * *

T: I see. It's very kind of you. Thank you.

我知道了，你真是太好了，謝謝你。

A: You are welcome.

不客氣。

6. 機(jī)上服務(wù)（6）

T: Excuse me.

打擾一下。

A: Can I help you?

有什么需要嗎？

* * *

T: Yes. I want to sleep but it's a little noisy. Can you give me a pair of ear plugs.

是的，我想睡一會(huì)兒但是有點(diǎn)吵，你能給我一對(duì)耳塞嗎？

A: Sure. Anything else?

當(dāng)然，還有其他需要嗎？

* * *

T: Oh, I'll appreciate if you bring an eyeshade too. I'm not used to the light when I'm sleeping.

哦，如果你能拿眼罩來(lái)就太好了，要知道，我不太適應(yīng)睡覺(jué)時(shí)候有燈光。

A: Yes, I understand. I'll bring that, too. And I can put the shutter down for you.

嗯，我理解，我會(huì)拿來(lái)的，我可以幫您把百葉窗放下來(lái)。

* * *

T: Oh, that's great. You are so thoughtful.

哦，那太好了，你真細(xì)心。

A: Please wait a moment, I'll be right back.

請(qǐng)稍等，我一會(huì)兒就來(lái)。