服務英語·購買機票 情景對話

服務英語·購買機票 情景對話

Airline ticket agent (A): 航空票務代理

Traveler (T): 旅客

1. 電話預訂（1）

A: Good morning. China Airline. What can I do for you?

早上好。中國航空。我能為您做些什么？

T: Yes, I'd like to make a reservation to New Zealand next week.

是的，我想訂一張下周飛往新西蘭的機票。

* * *

A: When do you want to fly?

您想什么時候去呢？

T: Sunday. October 11th.

星期日，10月11號。

* * *

A: We have Flight 403 on Sunday. Just a moment, please. Let me check whether there're seats available. I'm sorry Flight 403 is booked up on that day.

我們周日有403次航班。請稍等。讓我查一下那天是否有座。非常抱歉403次航班機票已訂完。

T: Then, any alternatives?

那還有別的嗎？

* * *

A: The next available flight leaves at 8:30 Tuesday morning, October 13. Shall I book a seat for you?

下一次航班在10月13日周二上午8:30起飛。您需要訂座嗎？

T: Er... it is a direct flight, isn't it?

呃……是直航，對嗎？

* * *

A: Yes, it is. You want to fly first class or coach?

是的。您想訂頭等艙還是經(jīng)濟艙的機票？

T: I prefer first class, what's the cost?

我想訂頭等艙的機票。多少錢？

* * *

A: One way is $176.

單程是176美元。

T: Ok, I will take the 8:30 flight on Tuesday.

好的，我要訂周二8:30的機票。

* * *

A: A seat on Flight 403 to New Zealand, 8:30 Tuesday morning. Is it all right, sir?

一張403次航班周二早晨8:30飛往新西蘭的機票，對嗎，先生？

T: Right. Can you also put me on the waiting list for the 11th?

對。你能把我放到11號的航班的等候名單中嗎？

* * *

A: Certainly. May I have your name and telephone number?

當然可以。請告訴我您的名字和聯(lián)系方式。

T: My name is Andy Cruces. You can reach me at 52378254.

我叫安迪·克魯塞斯。我的電話是5237-8254。

* * *

A: I will notify you if there is cancellation.

如果有取消的機票我們會通知您的。

T: Thank you very much.

非常感謝。

* * *

A: My pleasure.

不客氣。

2. 電話預訂（2）

A: United Airlines reservation desk, May I help you?

聯(lián)合航空公司預訂臺，能幫您什么嗎？

T: I would like to make a reservation for a flight to Cincinnati.

我要預訂飛往辛辛納提的飛機票。

* * *

A: When do you want to travel?

您想幾號出發(fā)？

T: October 20. That's Sunday.

10月20日。是星期日。

* * *

A: We have a flight with two stops. It leaves Washington at 1:50 p.m. and arrives in Cincinnati at 5:15 p.m.

我們有停留兩處的班機，下午1點50分自華盛頓起飛，5時15分抵達。

T: Do you have a flight which leaves Washington, preferably National Airport, in the late morning hours, like 10:00 or 11:00?

你們有從華盛頓，最好是從國家機場，上午較晚時間比如10點或11點起飛的班機嗎？

* * *

A: There's flight which leaves National Airport at 10:00 a.m. and arrives in Chicago at 12:20 a.m. You change flights there, leaving Chicago at 1:13 p.m. and arriving in Cincinnati at 2:15 p.m.

有一班次是上午10點從國家機場起飛，12點20分抵達芝加哥，你在那兒轉(zhuǎn)機，下午1點13分從芝加哥起飛，2點15分到辛辛納提。

T: That seems to fit our schedule better. Could you make a reservation for those flights?

這似乎比較適合我們的旅程。您能幫我預訂那些班次嗎？

* * *

A: For you?

只您一個人嗎？

T: My son is flying, too.

還有我的兒子。

* * *

A: All right.

好的。

T: What is the airfare?

機票是多少錢？

* * *

A: Round-trip or one-way?

往返還是單程呢？

T: Round-trip.

是往返。

* * *

A: First class or coach?

頭等艙還是經(jīng)濟艙？

T: We are going first class.

我們乘頭等艙去。

* * *

A: It'll be $540.

是540美元。

C:What's children's fare?

兒童票價多少錢？

* * *

A: How old is he?

他幾歲了？

T: He's three.

3歲。

* * *

A: It'll be $150. He'll pay two thirds of the full coach fare. So it's October 20 when you are travelling?

是150美元。他必須付經(jīng)濟艙票價的2/3。是10月20日要乘機吧？

T: That's right.

是的。

* * *

A: I'll get your tickets ready and mail them to you in a couple of days.

我會替您準備好機票，這幾天就郵寄給您。

T: Thank you.

謝謝你。

* * *

A: Thank you for calling United Airlines.

聯(lián)合航空公司謝謝您的惠顧。

3. 現(xiàn)場購票（1）

A: Welcome to China South Airlines. May I help you?

歡迎選擇中國南方航空公司。有什么需要幫助的嗎？

T: I need a ticket to Nagoya, Japan.

我需要一張去日本名古屋的機票。

* * *

A: We have two flights to Nagoya weekly: on Monday and Friday. The flights on Monday are direct and the one on Friday has a stopover in Tokyo. When will you fly to Nagoya?

我們每周去名古屋的航班有兩次，周一和周五。周一航班是直達，周五的航班會在東京停留。您想什么時候搭乘飛機呢？

T: I prefer Monday.

我想要周一的。

* * *

A: Will this be round-trip or one-way?

您是要單程機票還是往返機票？

T: Round-trip, returning on the following Thursday.

往返機票，下周四返回。

* * *

A: How would you like to fly? Economy, business, or first class?

您是要經(jīng)濟艙、商務艙還是頭等艙？

T: Business, Please.

商務艙。

* * *

A: And will anyone be traveling with you?

有人跟您一起搭乘飛機嗎？

T: No, I'm traveling alone.

沒有，我是一個人。

* * *

A: Ok, please give me a minute while I check price and availability. Oh, good, there are several seats still available. The flight departs at 9:20 a.m. and arrives in Nagoya at 4:40 p.m. The price is $821. Shall I book it for you?

好的，請稍等，我查一下是否有機票和價格。哦，很好，還有一些座位。周一的航班在上午09:20起飛，下午4:40抵達名古屋。票價是821美元，需要為您訂票嗎？

T: That's fine.

好的。

4. 現(xiàn)場購票（2）

A: Oriental Airline, can I help you?

東方航空公司。您有什么需要嗎？

T: Yes. I'd like to reserve a seat to Singapore.

是的，我想訂一張去新加坡的機票。

* * *

A: Just one moment, please. Let me check for you.

請稍等，我來查一下。

T: Okay.

好的。

* * *

A: We have two flights. One is at 3 p.m., and the other at 6 p.m. Both flights have seats available. Which would you like to take, sir?

我們有兩趟航班，分別是下午3點和6點起飛。兩趟航班都有座位，您想搭乘哪趟航班，先生？

T: I'd like to take the 3 p.m. flight.

我要三點的航班。

* * *

A: Which would you prefer, the first class or economy?

您想要什么艙？頭等艙還是經(jīng)濟艙？

T: First class, please.

頭等艙。

T: What time does the flight get to Singapore?

航班什么時候抵達新加坡？

* * *

A: At 9 o'clock. Any other questions?

九點。您還有其他問題嗎？

T: When do I have to check in?

我什么時候辦理登機？

* * *

A: You have to be there an hour before the departure. Thank you for flying with us.

您必須提前一小時到達機場辦理。感謝您選擇我們的服務。

5. 確認航班

A: Hello. This is United Airlines.

聯(lián)合航空，您好。

T: I'd like to reconfirm my flight.

我想要再確認一下我的航班。

* * *

A: What's your name and flight number?

請告訴我您的名字與班機號碼。

T: Tom Wood, UA 3124.

湯姆·伍德，UA 3124。

* * *

A: Sorry, I can't find your name on the reservation list.

抱歉，我在訂位名單中找不到您的名字。

T: Then, do you have seats for new bookings on this flight?

那么這趟航班還有空位嗎？

* * *

A: Sorry, this flight is full.

抱歉，這班飛機已客滿。

T: Then, please give me a new reservation.

那么，請幫我重新訂位。

* * *

A: OK, where are you traveling to, sir?

好的，請問您去哪里，先生？

T: I need to book a plane ticket to Paris.

我需要一張去巴黎的機票。

* * *

A: Round-trip or one-way?

單程票還是往返票？

T: One-way.

單程。

* * *

A: On what date would you like to fly?

您想要哪天的機票？

T: Saturday, February 10th.

周六，2月10號。

* * *

A: How many people will be traveling?

有多少人？

T: Just me.

就我一個人。

* * *

A: Which class do you prefer, first class, business class or economy class?

您想要什么艙位？頭等艙，商務艙還是經(jīng)濟艙？

T: Economy, please. Economy class is the cheapest, right?

經(jīng)濟艙。經(jīng)濟艙是最便宜的，是吧？

* * *

A: Right. OK, the fare is $700.

是的。好的，費用是700美元。

6. 在旅行社預訂機票

A: XinXing Traveling Agency. May I help you?

新興旅行社，有什么我可以幫您的嗎？

T: Yes, I'd like to make a plane reservation to Shanghai, China.

是的，我想預訂去中國上海的飛機票。

* * *

A: Your name, please?

請問您的名字是？

T: Luke. I'd like to leave on April 16th.

盧克。我要4月16日的機票。

* * *

A: Let me see what's available. Yes, Air China has a flight at 7:15 in the morning on Aril 16th.

讓我看看有沒有空位。是的，中國航空在4月16日早上7點15分有一班班機。

T: Well, I need a business ticket.

好的，我要商務艙的機票。

* * *

A: Single ticket or return ticket?

單程票還是往返票？

T: Round-trip ticket. I will be back on April 25th. What's the fare, please?

往返。我要在4月25日返回。請問票價是多少？

* * *

A: Business fare for round-trip ticket from Beijing to Shanghai is 2000 yuan.

從北京到上海的往返商務艙機票是2000元。

T: I see. Here is the money. Is my ticket confirmed then?

好的。給你。那么我的機票已經(jīng)確定的嗎？

* * *

A: Yes, your seat is confirmed on that flight. Please arrive at the airport one hour before departure.

是的，您的機位在那班航班上已確定了。請在起飛前一個鐘頭到達機場。

T: Thank you.

謝謝你。