服務(wù)英語·抱怨和意外 黃金句

服務(wù)英語·抱怨和意外 黃金句

1. 顧客抱怨

1) I'd like to make a complaint about your restaurant service. The waiter was very rude.

我要投訴你們的餐廳服務(wù)。侍者態(tài)度很粗魯。

2) The steak was recommended, but it is not very fresh.

盡管牛排是你們的拿手菜，可是它并不新鮮。

3) The chicken is overdone.

這雞燒的太老了。

4) The dishes have no taste at all.

這些菜一點味道都沒有。

5) I want to speak to your manager right now.

我要見你們的經(jīng)理，我要求馬上見他。

2. 處理投訴時常用語句

1) We'll try our best to solve the problem.

我們當(dāng)盡力為您解決問題！

2) I'm sure the waiter didn't mean to be rude. Perhaps he didn't understand you correctly.

相信服務(wù)員并不是有意無禮，他只是可能沒有聽懂您的意思。

3) I'm sorry, sir. There must be some misunderstanding.

很抱歉，先生。我想這里面可能有點誤會。

4) I'm terribly sorry. But that is the situation. Please take a seat. I'll soon have something arranged for you.

很抱歉，但情況已是如此，請坐一會兒，我盡快為您作安排。

5) Thank you for telling us about it. I'll look into the matter at once.

先生，感謝您為我們提供這些情況，我立即去了解。

6) Sorry, sir. I'll solve the problem for you as soon as possible.

先生很抱歉，我將盡快地解決這個問題。

7) I'm afraid you have misunderstood what I said. Perhaps I can explain again.

恐怕您誤會了我的意思，我能解釋一下嗎？

8) I'm awfully sorry for my carelessness.

對于我的粗心大意我非常抱歉。

9) I am awfully sorry that we are short of help today.

我感到十分抱歉因為我們今天人手少有些不夠。

10) Please accept my apology on behalf of the hotel. I'll contact his manager right away.

我代表飯店向您致歉，請您接受。我會馬上聯(lián)系他的經(jīng)理。

11) I will make a note of that. Everything will be taken care of.

我會記住那件事，一切都會安排好的。

12) I am sorry to have caused you so much trouble, but I will manage to solve the problem before long.

我很抱歉為您帶來了如此多的不便，但我會想辦法很快解決這個問題的。

3. 飯店補救措施

1) I'll talk to the chef and see what he can do.

我去和廚師商量一下，看看他能否給予補救。

2) If you don't like this dish, how about getting you another one?

如果您不喜歡這道菜，是不是換個別的？

3) Would you like it cooked a little more?

您愿意把它再煮一下嗎？

4) Once it's ordered and served, it can't be exchanged.

凡是點的菜上桌以后是不能換的。

5) I'm sure everything will be satisfactory again next time you come.

相信下次您再來時，一切都會使您稱心滿意。

6) Would you like to try something else? Complimentary, of course.

您想不想吃點別的什么？當(dāng)然了，這算是餐廳的小小敬意。

7) I am terribly sorry. I can offer you something else if you like. That will be on the house, of course.

非常抱歉，如果您愿意，我們可以給您上點別的菜。這當(dāng)然是算是本店免費招待的。