服務(wù)英語(yǔ)·迎客服務(wù) 知識(shí)加油站

服務(wù)英語(yǔ)·迎客服務(wù) 知識(shí)加油站

1．顧客進(jìn)入餐廳后，站在門口迎賓的服務(wù)員要非常友好、親切地向顧客打招呼并領(lǐng)位。如：

Good morning. Sir/Madam. I'm glad to see you! 早上好，先生/女士。很高興見到您。

Sir, your table is ready. We have been holding it for you. 先生，您的餐位已經(jīng)準(zhǔn)備好了。我們正恭候您的光臨。

The table is ready now. This way, please. 您的位置已經(jīng)準(zhǔn)備好了，這邊請(qǐng)。

如果餐廳沒有空位，服務(wù)員要非常禮貌并誠(chéng)懇地請(qǐng)客人等待片刻，并為客人提供等待的空間和茶水。如：

I'm afraid there are no other places free at the moment. Would you mind waiting for a while? 恐怕現(xiàn)在沒有空座，您介意稍微等一會(huì)兒?jiǎn)幔?/p>

The restaurant is full now. Do you care to wait about 20 minutes? 餐廳現(xiàn)在已經(jīng)滿了，您介意等20分鐘嗎？

Would you care for a drink in the lounge while you are waiting? 您可以在休息室喝杯飲料稍等一會(huì)兒?jiǎn)幔?/p>

I will seat you as soon as we have a table. 一旦我們有空位會(huì)立馬給您安排的。

2．飯店接待員的工作在客人到達(dá)時(shí)問(wèn)候客人，安排就坐和預(yù)訂。所以在大多數(shù)情況下，接待員在安排客人就座之前，都要問(wèn)清客人的人數(shù)和是否預(yù)訂了座位，然后再引導(dǎo)客人入座。如：

Do you have a reservation? Under what name, please? 您有預(yù)訂嗎？請(qǐng)問(wèn)名字是什么？

When did you make the reservation? 您什么時(shí)候預(yù)訂的？

Under whose name was the reservation made? 請(qǐng)問(wèn)你是用誰(shuí)的名字預(yù)訂的？

How many persons are there in your party？你們是一行幾個(gè)人過(guò)來(lái)用餐的？