服務英語·迎客服務 情景對話

服務英語·迎客服務 情景對話

1. 有提前預訂的客人

R=Receptionist (接待員) C=Customer (顧客)

R: Good evening, how are you today?

晚上好，您今天好嗎？

C: Fine, thank you.

還不錯，謝謝。

* * *

R: Have you made a reservation in advance, sir?

請問先生您有提前預訂嗎？

C: Yes, we have.

是的，我們已經(jīng)預訂過了。

* * *

R: When did you make the reservation?

您什么時候預訂的？

C: I have made a reservation the day before yesterday.

我是在前天預訂的。

* * *

R: Under whose name was the reservation made?

請問您是用誰的名字預訂的？

C: A reservation for two under John.

是以約翰的名字預訂的，兩個座位。

* * *

R: Just a moment, please. Oh, here it is, 7:00 p.m., John Smith, two, non-smoking section.

請稍微等一下。噢，在這兒，晚上7點，約翰·史密斯，兩個人，無煙區(qū)。

C: That's us.

是我們，沒錯。

* * *

R: Right this way, please. Your table is ready. We have been holding it for you.

這邊請。您的餐位已經(jīng)準備好了。我們正恭候您的光臨。

C: Fine. Thank you.

好的，謝謝。

2. 無提前預訂的客人

R=Receptionist (接待員) C=Customer (顧客)

R: Good evening, sir and madam. Welcome to our restaurant. Do you have a reservation, please?

晚上好，先生女士。歡迎光臨我們飯店，請問您有預訂嗎？

C: I don't think I have.

沒有。

* * *

R: How many persons are there in your party?

你們一行一共幾個人？

C: Four.

4個。

* * *

R: Where do you prefer to sit?

您想坐哪個位置？

C: I want to sit by the window.

我想坐靠窗的位置。

* * *

R: I will show you to your table. This way, please. How about the centre table? It's up to 6 seats.

我?guī)胱@邊請。這張桌子怎么樣，最多可以坐6個人。

C: Ok, That's fine.

好，這里很好。

* * *

R: Please take a seat, sir.

先生，請坐。

C: Thanks.

謝謝。

* * *

R: Here's the menu. The waiter will be at your service soon.

這是菜單，服務員馬上就過來。

3. 無座位需顧客等候

R=Receptionist (接待員) C=Customer (顧客)

R: Good evening, sir. Welcome to Xinhua Restaurant. Do you have a reservation, sir?

晚上好，先生。歡迎光臨新華飯店。請問您訂位了嗎，先生？

C: No, I am afraid we don't.

沒有。

* * *

R: I'm sorry. The restaurant is full now. You have to wait about half an hour. Would you care for a drink at the lounge until a table is available?

很抱歉，餐廳現(xiàn)在已經(jīng)坐滿了。大概要等30分鐘才會有空桌。您可以在休息室喝杯飲料稍等一會兒嗎？

C: No, thanks. We'll come back later. May I reserve a table for two?

不用了，謝謝。我們等一會兒再來。請?zhí)嫖覀冾A訂一張二人桌，可以嗎？

* * *

R: Yes, of course. May I have your name, sir?

當然可以。請問先生貴姓？

C: Bruce. By the way. Can we have a table by the window?

布魯斯。順便問一下，我們可以要一張靠近窗戶的桌子嗎？

* * *

R: We'll try to arrange it, but I can't guarantee, sir.

我們會盡量安排，但不能保證，先生。

C: That's fine.

好吧。

* * *

R: I will seat you as soon as we have a table.

一旦我們有空位我會立馬給您安排的。

C: Thank you.

謝謝。

* * *

R: You are welcome.

不用謝。

(Half an hour later, the couple come back.)

R: Your table is ready, sir.

你們的桌子已經(jīng)準備好了，先生。

C: Good.

好的。

* * *

R: Please step this way.

請往這邊走。