服務(wù)英語(yǔ)·迎客服務(wù) 黃金句

服務(wù)英語(yǔ)·迎客服務(wù) 黃金句

1. 問候顧客

1) Good morning/afternoon/evening, welcome to the Xinhua restaurant.

早上/下午/晚上好，歡迎光臨新華飯店。

2) Good morning. Sir/Madam. I'm glad to see you!

早上好，先生/女士。很高興見到您。

3) Sir, your table is ready. We have been holding it for you.

先生，您的餐位已經(jīng)準(zhǔn)備好了。我們正恭候您的光臨。

4) Hello, Mr. Wang, we have arranged a table for you. This way, please.

你好，王先生。我們已經(jīng)為您安排好了一張桌子，請(qǐng)這邊走。

5) Good morning, Mr. Wang. We are expe-cting you. I'll show you to your table.

早上好，王先生。我們正期待著您的到來(lái)，我將領(lǐng)您去您的餐桌。

2. 詢問顧客是否有預(yù)訂

a. 有預(yù)訂：

1) Do you have a reservation? Under what name, please?

您有預(yù)訂嗎？請(qǐng)問名字是什么？

2) Have you made a reservation in advance, sir?

請(qǐng)問先生您有提前預(yù)訂嗎？

3) When did you make the reservation?

您什么時(shí)候預(yù)訂的？

4) Under whose name was the reservation made?

請(qǐng)問你是用誰(shuí)的名字預(yù)訂的？

5) Are you expecting anyone?

請(qǐng)問還有客人要來(lái)嗎？

6) May I ask if anyone is joining you?

請(qǐng)問還有沒有人要來(lái)？

b. 無(wú)預(yù)訂：

1) I don't have any reservation.

我沒有任何預(yù)訂。

2) I did not reserve a table in advance.

我沒有提前預(yù)訂位置。

3) How many persons are there in your party?

那你們是一行幾個(gè)人過來(lái)用餐的？

4) Where would you like to sit?

您想坐在哪里呢？

5) Will this table be all right?

這張桌子可以嗎？

6) I'm sorry, that table is already reserved. You can sit where you like.

對(duì)不起，這張桌子已經(jīng)被預(yù)訂了，其他的位置您可以隨便坐。

3. 請(qǐng)客人稍候

1) I'm afraid there are no other places free at the moment. Would you mind waiting a while?

恐怕現(xiàn)在沒有空位，您介意稍微等一會(huì)兒?jiǎn)幔?/p>

2) The restaurant is full now. Do you mind waiting for about 20 minutes?

餐廳現(xiàn)在已經(jīng)滿了，您介意再等20分鐘嗎？

3) Would you like to have a drink in the lounge while you are waiting?

您可以在休息室喝杯飲料稍等一會(huì)兒?jiǎn)幔?/p>

4) There will be 15 minutes before your table is available.

您預(yù)訂的位置15分鐘后才能空出來(lái)。

5) Please be seated. We will let you know as soon as your table is ready.

先請(qǐng)坐，您的餐位一空出來(lái)我們就通知您。

6) I'm afraid the table you reserved is not ready yet.

恐怕您預(yù)訂的餐位還沒有準(zhǔn)備好。

7) I'm afraid that we let another guest sit at your table since you did not arrive at the reserved time.

由于您沒有在預(yù)訂的時(shí)間到，所以我們恐怕已經(jīng)讓其他的客人坐了您的位置。

8) Would you mind waiting until it is free or would you prefer another table?

您是想等到它空出來(lái)還是再換一張桌子？

9) I'm sorry, there isn't a table right now. There will be a wait of 20 minutes.

我很抱歉，現(xiàn)在還沒有空位，您需要再等20分鐘。

10) May I have your name, please? I will seat you as soon as we have a table.

請(qǐng)問您叫什么名字？一旦我們有空位會(huì)立馬給您安排的。

11) I'm sorry, the restaurant is full now. We can seat you in 20 minutes.

很抱歉，餐廳現(xiàn)在已經(jīng)坐滿了。我們能夠在20分鐘內(nèi)給您安排座位。

12) How long do you think we have to wait?

我們還要等多久？

13) I will wait for the table by the window. Please call me when it is available.

我等窗戶邊的那張桌子，座位空出來(lái)后請(qǐng)叫我一下。

4. 引領(lǐng)客人入座

1) The table is ready now, this way, please.

您的位置已經(jīng)準(zhǔn)備好了，這邊請(qǐng)。

2) Would you please come with me?

請(qǐng)您跟我過來(lái)好嗎？

3) Please step this way.

請(qǐng)這邊走。

4) Could you follow me, please?

請(qǐng)跟著我好嗎？

5) Here is the menu, the waiter will be of service to you soon.

這是菜單，服務(wù)員馬上就過來(lái)。

6) I want a table at the corner.

我想要一張靠墻角的桌子。

7) Would you please change the table cloth?

請(qǐng)問能否換一下桌布？

8) Would you please add one more chair to our table?

請(qǐng)問能否給我們的桌子再添一個(gè)椅子？

5. 客人坐下后提供服務(wù)

1) May I take your coat, please?

請(qǐng)問用把您的外套拿開嗎？

2) Would you like a cover for your coat?

需要罩子蓋住您的外衣嗎？

3) Would you like me to cover your coat/handbag to prevent it from getting dirty or stolen?

為了避免您的西裝/手提包被弄臟或被盜，能否給您的西裝/手提包套上套呢？

4) This seat is close to the air-conditioning register. Would you like a wrap?

這個(gè)位置正對(duì)空調(diào)出風(fēng)口，您需要披肩嗎？

6. 合臺(tái)/轉(zhuǎn)臺(tái)/分臺(tái)

1) I'm sorry, all the tables by the window have been taken now. How about that one?

抱歉，靠窗的桌子現(xiàn)在都已經(jīng)有人坐了，那個(gè)座位怎么樣？

2) Will you please sit here first? Once the table by the window is available, I'll change it for you.

能否請(qǐng)您先坐這兒？靠窗的座位一旦空出來(lái)，我就幫你們換過去。

3) Excuse me, can we change to that table?

打擾一下，我們能換到那一張桌子上去嗎？

4) I'm afraid we can not seat you at the same table. Do you mind sitting separately?

我們恐怕不能把你們安排在一張桌子上，你們介意分開坐嗎？

5) I'll put the two together. How is that?

我把這兩張桌子并一塊兒，你們覺得怎么樣？

6) Excuse me, sir. Would you mind sharing the table with another guest?

打擾一下，先生。您介意和另一位客人共用一張桌子嗎？

7) Some other guests wish to join this table.

另外一些客人想要一塊兒坐在這桌。

7. 幫客人停車

1) Do you want a parking coupon?

請(qǐng)問您需要停車券嗎？

2) Would you like us to park the car for you?

需要我們幫您停車嗎？

3) Let me show you to the parking lot.

我?guī)ネ＼噲?chǎng)吧。