服務(wù)英語·旅行安排 情景對話

服務(wù)英語·旅行安排 情景對話

1. 關(guān)于旅行線路的安排

R=Receptionist (接待員) C=Customer (顧客)

R: Good morning. Welcome to Xinxin Travel Agency. What can I do for you?

早上好，歡迎光臨新新旅行社。有什么需要幫助的嗎？

C: Hello, I want to know if my itinerary has come out yet.

你好，我想知道我的旅行日程出來沒有。

* * *

R: Yes, we have arranged it.

是的，我們已經(jīng)安排好了。

C: Do you mind introducing it to me?

那你介意給我介紹一下嗎？

* * *

R: With pleasure. What you have chosen is a three-day tour of the Emei Mountain. The trip is as follows. The first day, we will leave Chengdu for Leshan. The next day, we will start climbing from the bottom of the mountain all the way to Jinding, the top of Mount Emei. We are scheduled to spend the night at Jinding. But be careful, the monkeys there are quite fierce. As for the last day, after eating some local food, we will back to Chengdu.

非常樂意。您選擇的是峨眉山三日游。旅程安排如下：第一天我們將從成都出發(fā)前往樂山。第二天我們將從峨眉山的山底出發(fā)一直爬到金頂，也就是峨眉山的山頂。我們計劃在金頂住一晚。但是要小心，那里的猴子都非常兇猛。至于最后一天，我們會先去吃一些當(dāng)?shù)氐氖澄铮缓笤俜祷爻啥肌?/p>

C: That sounds good. Sorry, I have forgotten the price of the tour.

聽起來不錯。不好意思我忘記價格是多少了。

* * *

R: 700 yuan. But the price does not include the entrance ticket of Mount Emei.

700元。但是價格中不包含峨眉山的門票。

C: Okay, I will arrive at Chengdu in the afte-rnoon on the day before our departure.

好的，我會在我們出發(fā)的前一天下午到達(dá)成都。

* * *

R: OK, we will pick you up and help you with the accommodation.

好的，我們會過去接你并幫您安排住宿。

C: Thank you.

謝謝。

* * *

R: How will you come?

您將怎么來呢？

C: By air.

坐飛機(jī)。

* * *

R: What time are you expected to arrive, and what's your flight number?

您預(yù)計將會幾點到達(dá)？您的航班號是多少？

C: Around 4 p.m. CA4308.

大約是下午4點。航班號是CA4308。

* * *

R: All right. Have a good trip.

好的。祝您旅途愉快。

C: Thank you.

謝謝你。

* * *

R: You are welcome.

不用謝。

2. 關(guān)于出行方式的安排

R=Receptionist (接待員) C=Customer (顧客)

R: Good evening. Welcome to Xinxin Travel Agency. May I help you?

晚上好，歡迎光臨新新旅行社。有什么能為您服務(wù)的嗎？

C: Hello, I want to know the traveling route of our group.

你好，我來看一下我們團(tuán)的旅行線路安排。

* * *

R: Which route have you chosen? When will your group set out?

請問您定的是哪天去哪兒的線路？

C: We have chosen a five-day tour to Beijing which will depart on September 15th.

我們定的是9月15日出發(fā)的北京5日游。

* * *

R: Please wait a moment. I will check it for you.

稍等片刻，我?guī)湍橐幌隆?/p>

C: Alright.

好的。

* * *

R: Oh, here it is. There are 12 people in your group. The traveling is round trip and the payment is cash, isn't it?

哦，找到了。你們是一個12個人的旅行團(tuán)，選擇的旅行方式是往返旅行，支付方式是現(xiàn)金支付，對吧？

C: Yes.

是的。

* * *

R: Your traveling line has already been arranged. I will send the detailed information to your mailbox. If there is something with which you are not satisfied or that is not convenient to you, you can contact us at any time.

你們的旅行線路已經(jīng)安排好了。詳細(xì)的信息我會發(fā)到您的郵箱，如果您有什么不滿或是不方便的地方可隨時與我們聯(lián)系。

C: I see. Besides, how will we get there?

知道了。還有就是我們這次是坐什么交通工具去呢？

* * *

R: By air.

坐飛機(jī)。

C: Ah, I am sorry but there are two children in our group who have airsickness, so can you change it so that they can take the train?

啊，不好意思。我們團(tuán)里面有兩個小孩兒暈機(jī)，所以能不能改成火車??？

* * *

R: Just a moment, let me take a look at the schedule. There are still seven days before setting out… No problem, it's not too late to book the train ticket right now. I will change it to the train, Ok?

您稍等，我看一下時間啊。還有7天出發(fā)……沒問題，現(xiàn)在預(yù)訂火車票還來得及。那我就把你們的出行方式改成火車了?。?/p>

C: OK, thank you.

好的，謝謝。

* * *

R: That's all right. Do you have any other req-uirements?

沒關(guān)系，你們還有什么其他的要求嗎？

C: We will take the bus there, right?

我們在當(dāng)?shù)芈眯械臅r候是坐大巴嗎？

* * *

R: Yes.

是的。

R: What about the ventilating condition on the bus?

車上通風(fēng)怎么樣？

C: You can rest assured. We have the ventilation installation on our bus.

這個您可以放心，我們的車上都安裝有通風(fēng)設(shè)備。

* * *

R: That's good. Because I have little carsickness. Many thanks.

那就好，因為我稍微有點暈車。十分感謝。

C: Not at all. Welcome your call at all times. If you want something to be adjusted, please notify us as soon as you can.

不用謝，歡迎隨時來電咨詢。有什么需要更改的也請及時通知我。

* * *

R: Yeah, I will. Good bye.

恩，會的。再見。

C: Bye.

再見。

三、關(guān)于旅行地的安排

R=Receptionist (接待員) C=Customer (顧客)

R: Good morning. This is Xinxin Travel Agency. What do you want to know?

早上好，這里是新新旅行社。您想了解些什么？

C: Hello, I have reserved a package tour to Shenzhen a few days ago. Can you give me more details about it?

你好，我之前預(yù)訂了一個去深圳的全包旅行。我想知道里面都具體包括哪些？

* * *

R: OK! We offer you many tourist spots. As Shenzhen is a southern coastal city, the natural environment is different from ours, and the city construction is great. The first day, we will go to some modern spots, like“Window of the World”, where you can see many famous buildings, architectures or natural scenery from all over the world. And in“the Happy Valley”, there are lots of entertainment items. You can enjoy the funny, enthusiastic and crazy atmosphere there. The second day, we'll go to see some natural scenery. First, you will have fun with the coastal beach, and you can also take a yacht in the ocean bay. There is also an“Ocean World” for children to watch dolphin performance. Then we'll be in the Mangrove National Nature Reserve Area, there are kinds of plants and birds. It's really a green ocean! And I think it won't let you down.

好的，我們?yōu)槟峁┝嗽S多旅游景點。由于深圳是一個南方沿海城市，所以自然環(huán)境和我們這里有很大的不同，城市建設(shè)也非常棒。第一天，我們會去一些現(xiàn)代一點的地方，比如說“世界之窗”，在那里你可以看到許多世界著名建筑以及世界各地的自然風(fēng)光。而且在“歡樂谷”里面還有許多娛樂項目，你可以體驗一下那里歡樂、熱情甚至是瘋狂的氛圍。第二天我們會去觀賞一些自然風(fēng)光。首先，你將會在海灘上玩得很開心，你還可以在海上乘坐快艇。那里還有一個“海洋世界”供小孩子們觀看海豚表演。然后我們會去紅樹林自然保護(hù)區(qū)，那里有各種各樣的植物和鳥類，可謂是一個綠色的海洋！我相信它不會讓您失望的。

C: Sounds good! How long will it take?

聽起來不錯！這趟旅行有多長時間？

* * *

R: Three days.

3天。

C: I see. By the way, what about the hotel and diet during the travel?

我知道了。順便問一下，旅行過程中住的酒店和飲食如何？

* * *

R: We have arranged the boutique hotel for you, and you will have meals in designated tourist restaurant.

我們安排的都是精品酒店，吃飯的地方也都是旅游定點餐館。

C: Ok, I am fully satisfied with your arra-ngement.

好的，我對你們的安排十分滿意。

* * *

R: Thanks.

謝謝。

C: Bye.

再見。

* * *

R: Xinxin travel agency is ready to serve you at any time. Bye.

新新旅行社隨時為您服務(wù)。再見。

* * *