實用商務英語 質量投訴回函

8　質量投訴回函

Sample 1

Dear Mr. Deng,

If you care to dispose of the inferior goods at the best price obtainable, we will sent a cheque for the difference when we hear from you.

We apologize sincerely for the trouble caused to you and will take all possible steps to avoid such a mistake again in the future.

Yours,

鄧先生：

如果貴方愿意以可得的最優(yōu)惠價格處理這批問題商品，本公司將在收到貴方回音時，寄付支票以支付差額。

本公司誠懇地為所引起的麻煩向貴方致歉，并將盡一切可能避免此類錯誤再次發(fā)生。

謹上

Sample 2

Dear Mr. Zhou,

I was very sorry to hear about that your order is with weak quality. I have talked about this with the clerk who looked after your order and he has been reprimanded.

We are looking into some of the specific points that you mentioned. I can only offer you my most sincere apologies. And I can assure you that your future order will be arranged with more care and attention.

For your future business trip, we are willing to offer you a favorable discount of the service charge.

Sincerely yours,

親愛的周先生：

很抱歉您上次購買的設備出現了質量問題，我也同負責您訂單的職員談過了，他已受到懲責。

我們現正調查您提及的幾個具體問題。此時此刻，我們只能對您表示深深的歉意。請放心，您未來的訂單一定會得到我們認真細心地安排。

為了彌補這次的過失，我們愿意將來對您服務時提供優(yōu)惠折扣。

誠致歉意！