實(shí)用商務(wù)英語 質(zhì)量投訴

3　質(zhì)量投訴

你將聽到的

質(zhì)量不滿

The quality of these goods is not satisfactory.

低于樣品

This consignment is much inferior in quality to our samples.

不符標(biāo)準(zhǔn)

This lot of goods is not up to the contract standard.

不愿接受

We are not willing to accept goods different from your samples.

提出索賠

We are lodging a claim for inferior quality.

不認(rèn)同

It is unreasonable for you to lodge a claim against us for your alleged inferior quality of the products imported from us.

必須負(fù)責(zé)

We have to hold you responsible for the loss we have been made to sustain.

你也許會(huì)說

沒按承諾

The quality of the goods you shipped does not meet our minimum requirements.

質(zhì)量太次

To our astonishment, over half of the peanuts are in and out worm-eaten.

工藝差

The report showed that the lobsters were inferior and packing was inadequate.

職場(chǎng)心經(jīng)

在國際貿(mào)易中，由國家設(shè)置的檢驗(yàn)機(jī)構(gòu)或經(jīng)政府注冊(cè)的、獨(dú)立的、第三者身份的鑒定機(jī)構(gòu)對(duì)進(jìn)出口商品的質(zhì)量、規(guī)格、衛(wèi)生、安全、檢疫、包裝、數(shù)量、重量、殘損以及裝運(yùn)條件、裝運(yùn)技術(shù)等進(jìn)行檢驗(yàn)、鑒定和監(jiān)督管理工作。商檢機(jī)構(gòu)在完成進(jìn)出口商品檢驗(yàn)鑒定工作后簽發(fā)的證明書。商檢證明是對(duì)外貿(mào)易有關(guān)各方履行合同義務(wù)和處理索賠爭(zhēng)議具有法律地位的證明文件，是進(jìn)出口商品交接結(jié)算、通關(guān)計(jì)稅、計(jì)算費(fèi)用、進(jìn)行索賠等的有效憑證。索賠時(shí)出示商檢證書將為索賠添上重重的砝碼。

必備的詞匯熱身

●　initial [i?ni??l] adj.第一的

●　wonder [?w?nd?] v.懷疑

●　deduct [di?d?kt] v.扣除

●　lost [l?st] v.損失

●　manufacturer [?m?nju?f?kt??r?] n.制造

●　appearance [??pi?r?ns] n.外表

●　critical [?kritik?l] adj.批評(píng)的，挑剔的

●　regrettable [ri?ɡret?bl] adj.可嘆的；可惜的；抱歉的

●　merchandise [?m?:t??ndaiz,-?da?s] n.商品；貨物

●　coincide with 與……相符

當(dāng)談到質(zhì)量投訴的時(shí)候你會(huì)聽到

The quality of these goods is not satisfactory.

這批貨的質(zhì)量不讓人滿意。

This consignment is much inferior in quality to our samples.

這批貨的質(zhì)量大大低于我們的樣品。

This lots of goods is not up to the contract standard.

這批貨不符合合同標(biāo)準(zhǔn)。

We are not willing to accept goods different from your samples.

我們不愿接受與你方樣品不符的貨物。

We are lodging a claim for inferior quality.

因?yàn)榈土淤|(zhì)量，我們向你方提出索賠。

According to claim clauses, the seller should compensate the inferior quality of goods or quality changes.

根據(jù)索賠條款，賣方應(yīng)該賠償貨物的低劣質(zhì)量或是質(zhì)量不變。

After reinspection, we found that the quality of the goods was not in conformity with the contract stipulations.

經(jīng)復(fù)檢后發(fā)現(xiàn)，質(zhì)量與合同不符。

It is unreasonable for you to lodge a claim against us for your alleged inferior quality of the products imported from us.

你方就從我方進(jìn)口的產(chǎn)品質(zhì)量低劣提出索賠是沒道理的。

We have to hold you responsible for the loss we have been made to sustain.

我方遭受的損失須由你方負(fù)責(zé)。

當(dāng)談到質(zhì)量投訴的時(shí)候你會(huì)說

1．The inspection indicates that the quality of the green tea delivered is not in conformity with that stipulated in the contract, though the packing is all in good condition.

檢驗(yàn)表明，盡管包裝完好，但是運(yùn)來的這批綠茶與合同規(guī)定不符。

2．We are really at a loss to understand why over half of the latest lot of green beans was found moldy or even worm-eaten.

我們真的難以理解為什么最近這一批綠豆多半發(fā)霉或蟲蛀。

3．This lot of goods has not turned out to our satisfaction, the quality being too poor to render them in the market.

該批貨物無法令我們滿意，質(zhì)量太差，根本無法投放市場(chǎng)。

4．The quality of the goods you shipped does not meet our minimum requirements.

貴方裝運(yùn)的貨物質(zhì)量不符合我們的最低要求。

5．To our astonishment, over half of the peanuts are in and out worm-eaten.

令我吃驚的是，半數(shù)以上的花生是蟲蛀的。

6．I regret to inform you that many tins of lobsters of the latest consignment have been found blown.

很遺憾告訴你上次那批龍蝦有許多都脹了。

7．The report showed that the lobsters were inferior and packing was inadequate.

報(bào)告表明龍蝦質(zhì)量很次，并且包裝不當(dāng)。

8．It's evident that the rust is due to poor workmanship. It should be admitted that the rust was not scoured off completely before electroplating. As a result the chrome coating would certainly not hold.

很明顯生銹的原因是工藝低劣。你們必須表明銹斑在電鍍前未被擦掉。結(jié)果，鍍鉻層當(dāng)然不牢固。

拓展學(xué)習(xí)

質(zhì)量與承諾不一致

A：What's wrong?

發(fā)生了什么情況呢？

B：You shipped bulk goods not corresponding in quality with the sample.

貴方運(yùn)來的大批貨物與樣品不符。

When unpacking the bales, we found that the materials are different from the original design.

我們拆開包裹后發(fā)現(xiàn)原料與原始設(shè)計(jì)不一致。

We lodge a claim for this shipment because it is not up to your own standard.

我們對(duì)這批貨物提出索賠，因?yàn)樗麄儾环夏銈冏约旱臉?biāo)準(zhǔn)。

We shall be glad to have your explanation of this discrepancy in the quality, and also to know what you propose to do in the matter.

我們希望貴公司能對(duì)品質(zhì)上的瑕疵加以說明，同時(shí)希望知道貴公司的處理辦法。

質(zhì)量低劣

A：Our customers reported that your products are very poor in quality.

我們的客戶反映，你們的產(chǎn)品質(zhì)量太差。

B：I'll look into the matter, and connect you as soon as possible.

我會(huì)調(diào)查此事，盡快給予答復(fù)。

We can't use them at all.

我們完全不能用。

There're spots on the surface of the products.

產(chǎn)品表面有瑕疵。

Some component parts were found covered with rust.

我們發(fā)現(xiàn)一些零件生銹了。

場(chǎng)景應(yīng)用

產(chǎn)品的質(zhì)量出現(xiàn)了嚴(yán)重的問題，鄭小姐想要退款。賣方向鄭小姐介紹了新的產(chǎn)品，并表示可以換貨。

A：Well, Miss Zheng. Just to make things clear, I'd like to ask you some questions. Do all the products have quality problems?

B：Of course. We invited many clients that day. I was hoping that I could be under the spotlight that night. But I turned out to be a mockery. And I lost face before so many people.

A：Miss Zheng, on behalf of my company, I make an apology to you with all my heart. Just as our company's promises, our product assures quality. There must be some strange things in it.

B：It happened to me! I want a refund.

A：If you don't mind, I have a proposal to you. Why not come to our company? We have a new product which is the latest items. I'm sure you'll like it. And please trust me, the quality will be guaranteed.

B：That sounds acceptable.

A：鄭小姐，我想問您幾個(gè)問題以澄清事實(shí)。是所有的商品都有質(zhì)量問題嗎？

B：是的，當(dāng)天我們公司邀請(qǐng)了很多客戶。我還希望我們能能夠在那晚成為焦點(diǎn)，沒想到居然變成了小丑！這簡(jiǎn)直太丟臉了。

A：鄭小姐，我代表公司真心的向您道歉。正如我們公司承諾的，產(chǎn)品保證質(zhì)量。這其中肯定有什么意外。

B：既然這個(gè)事情發(fā)生在了我身上，我就要求退款。

A：如果您不介意的話，我想向你提個(gè)建議。你為什么不來我們公司呢？我們有最新款的產(chǎn)品，我相信你會(huì)喜歡的。另外，請(qǐng)相信我，這批新貨的質(zhì)量一定得以保證。

B：聽上去還算可以接受。

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lose face丟臉，受侮辱

該短語源于漢語的“丟臉”，據(jù)說是一些近代在中國經(jīng)商的英國人介紹到英語在中的，此后他們又創(chuàng)造了一次寫類似的成語：save the face（保全面子），a loss of face（丟面子），face-saving（失面子的）。例如：The last thing I want to see is to lose face before my friends.（我最不想見到自己在朋友面前丟臉。）

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由于貨物的質(zhì)量比樣貨差，布萊爾先生準(zhǔn)備拒收貨物。但是張先生提出降價(jià)10％，布萊爾先生最終同意了對(duì)方的解決方案。

A：Mr. Zhang, I'm regret to tell you that we have to decline the shipment.

A：What happened, Mr. Bair?

B：The shipment did not come up to the samples.

A：That's impossible. They were usually inspected to the standard.

B：The color of these products is much darker than that of the samples and the quality is much weaker. So we have to decline the shipment.

A：How can you do that! We've already delivered it to the destination port, and we'll sustain a huge loss if you decline it.

B：But we'll also suffer great losses if we accept these goods different from the samples.

A：Well, the die is cast; we'll bring down our price by 10％, since we stand by our products. Is that okay?

B：All right. We agree to accept your proposal.

A：張先生，我方很遺憾地告訴你們，我們不得不拒收你方的貨物。

B：布萊爾先生，出了什么事？

A：這些貨的質(zhì)量沒有達(dá)到樣貨的標(biāo)準(zhǔn)。

B：這不可能，貨物通常是經(jīng)過了檢驗(yàn)并符合標(biāo)準(zhǔn)的。

A：這些貨的顏色比樣貨深，并且品質(zhì)也比樣貨差，因此我們拒收此貨。

B：那怎么行！貨物已運(yùn)抵目的港，如果你方拒收，我方將損失重大。

A：但如果我們接收了這批與樣貨不符的貨，我們的損失也同樣慘重。

B：事已至此，我們?cè)敢庳?fù)責(zé)，我們就降價(jià)10％。這總可以了吧？

A：好吧，我方接收你方的建議。

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the die is cast事已定局；事已至此，無可反悔

成語中的die是指骰子。在擲骰子賭博時(shí)，通常擲出去（cast）的最后點(diǎn)數(shù)都是一定的。并不會(huì)再有所變動(dòng)，因此不論主觀的意志為何，一樣是直接按點(diǎn)數(shù)論輸贏，沒有爭(zhēng)論的余地。

據(jù)說凱撒大帝（uius Caesar）在率軍渡過魯比孔河（Rubican）要與龐貝決一死戰(zhàn)時(shí)，便用了the die is cast表示“心意已決，沒有更改的余地”。the die is cast也可以寫做the die is thrown，意思不變。

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