銀行英語情景口語 第17期:現(xiàn)金業(yè)務(wù) 掛失情景(1)

A: Hello, is this the right window for reporting losses? Unfortunately, I lost my Bank Book this morning. I'm so forgetful; I had it on the bus when I was checking my bag. I must have put it down on the seat and never picked it up again!

你好，這是掛失窗口嗎?真倒霉今天早上丟了存折。我真健忘，我在公共汽車上檢查我的包時它還在。我一定是把它放在座位上，再沒拿起來!

B: It's OK Madam, calm down.

沒關(guān)系，女士，淡定些。

A: What's the procedure for this? I can still use my account, can't I?

如何辦理掛失的手續(xù)呢?我還能用我的賬戶吧，是不是?

B: What I need you to do is tell me the account holder's name, the account number, the amount deposited and your PIN number, please. I need to see your ID, too.

我需要您做的是，告訴我賬戶持有人的名字、賬號、存款金頦和您的密碼。我還要看看您的證件。