第97天:怎樣投訴

　　星級典句：

　　第一句：Mr. Smith, I'd like to make a formal complaint.

　　史密斯先生，我要正式向您投訴。

　　A: Mr. Smith, I'd like to make a formal complaint.

　　史密斯先生，我要正式向您投訴。

　　B: Oh, what's that?

　　噢，怎么了?

　　A: Things are in a mess.

　　事情是一團(tuán)糟。

　　B: Can you tell me what's happening?

　　您能告訴我到底發(fā)生了什么嗎?

　　第二句：We didn't receive the same quantity of goods as we mentioned in the agreement.

　　我們沒有收到協(xié)議中規(guī)定數(shù)量的貨物。

　　A: We didn't receive the same quantity of goods as we mentioned in the agreement.

　　我們沒有收到協(xié)議中規(guī)定數(shù)量的貨物。

　　B: I am sorry. There seems to be a problem in the system.

　　很抱歉?？赡苁浅绦虺隽藛栴}。

　　A: Could you look into this?

　　您能調(diào)查一下嗎?

　　B: Yes. I will find out who is in charge of this.

　　當(dāng)然。我要調(diào)查一下是誰負(fù)責(zé)這項事務(wù)。

　　其他表達(dá)法：

　　Something has gone wrong somewhere. 某個地方出現(xiàn)問題了。

　　What's going to? 怎么了?

　　發(fā)言時不可長篇大論，滔滔不絕(原則上以3分鐘為限)。

　　不可從頭到尾沉默到底。

　　不可采用不正確的資料。