異類(lèi)之不一樣的成功啟示錄 第151期:文化因素對(duì)飛機(jī)失事的影響

In 1994, when Boeing first published safety data, showing a clear correlation between a country's plane crashes and its score on Hofstede's dimensions, the company's researchers practically tied themselves in knots trying not to draw offense.

1994年，波音公司第一次公開(kāi)發(fā)表了一份安全數(shù)據(jù)，該數(shù)據(jù)表明一個(gè)國(guó)家的飛機(jī)事故頻率與其霍夫斯泰德維度上的數(shù)值有很大關(guān)聯(lián)，公司的調(diào)查人員表示他們沒(méi)有任何冒犯之意。

"We are not saying there's anything here, but we think there's something there" is how Boeing's chief engineer for airplane safety put it. Why are we so squeamish?

我們認(rèn)為現(xiàn)在罕有這種情況發(fā)生，但是那時(shí)這種情況確實(shí)有發(fā)生，波音總工程師怎樣看待飛機(jī)安全問(wèn)題呢？為什么我們會(huì)如此小心翼翼？

Why is the fact that each of us comes from a culture with its own distinctive makes of strength and weaknesses, tendencies and predispositions, so difficult to acknowledge?

我們每個(gè)人所處的文化都會(huì)有優(yōu)勢(shì)與弱勢(shì)，問(wèn)題處理方式的趨勢(shì)與傾向，為什么會(huì)難以公開(kāi)？

We cannot pretend that each person is a product simply of our own lifes and experiences. When we ignore culture, planes crash.

我們不能夠假設(shè)我們只是個(gè)人生命與經(jīng)驗(yàn)的產(chǎn)物，正如同我們不能夠忽略文化因素對(duì)飛機(jī)失事的影響那樣。

Back to the cockpit. "Today weather radar has helped us a lot." No pilot would say that now.

回到駕駛艙。“氣象雷達(dá)為我們提供了很大幫助。”現(xiàn)在沒(méi)有一個(gè)飛行員會(huì)這樣講話(huà)。

But this was 1997, before Korean Air took its power distance issues seriously.

但是這發(fā)生在1997年，發(fā)生在大韓航空公司嚴(yán)肅考慮權(quán)利距離問(wèn)題前。

The captain was tired, and the engineer's true meaning sailed over his head.

機(jī)長(zhǎng)很疲憊，飛行工程師真實(shí)的意思并沒(méi)有進(jìn)入機(jī)長(zhǎng)的腦海。

"Yes," the captain says in response."They are very useful." He isn't listening.

機(jī)長(zhǎng)只是回應(yīng)說(shuō)：“是的，他們非常有用。”但他沒(méi)有注意聽(tīng)。

The plane is flying toward the VOR beacon and the VOR is on the side of a mountain.The weather hasn't broken, so the pilots can't see anything.

飛機(jī)朝著VOR的定位點(diǎn)飛去，但VOR的定位點(diǎn)卻是在山上，天氣能見(jiàn)度很差，因此飛行員看不見(jiàn)任何東西。

The captain puts the landing gear down, and extends the flaps.At 1:41:48, the captain says, "Wiper on," and the flight engineer turns them on.

機(jī)長(zhǎng)啟動(dòng)著陸引擎并展開(kāi)翼襟。在1點(diǎn)41分48秒，機(jī)長(zhǎng)說(shuō)道：“打開(kāi)雨刷。”然后飛行工程師打開(kāi)雨刷。外面下起雨。

At 01:41:59, the first officer asks, "Not in sight?" He is looking for the runway. He can't see it. He's had a sinking feelings in stomach for some time now.

在1點(diǎn)41分59秒，副駕說(shuō)：“看不見(jiàn)。”他在尋找跑道，他看不見(jiàn)。他有種不詳?shù)念A(yù)感。

One second later, the Ground Proximity Warning System calls out, in its toneless electronic voice, "500 feet."

一秒鐘以后，地面警告系統(tǒng)用毫無(wú)音調(diào)的電子聲音說(shuō)：“500英尺。”飛機(jī)距離地面還有500英尺。而這個(gè)地面卻意味著尼米茲山的一面。

But the crew is confused because they think that the ground means the runway, and how can that be if they can't see the runway.

但是機(jī)組人員不清楚，因?yàn)樗麄円詾榈孛嬉馕吨艿馈Ｈ绻麄兛床灰?jiàn)跑道怎么辦？