異類之不一樣的成功啟示錄 第148期:格瑞博改革飛行語言

There is something beautiful in the subtlety of that exchange, in the attention that each party must pay to the motivations and desires of the other.

這段對話的精彩之處就在于它蘊(yùn)涵的意思非常微妙，雙方都需要注意對方言談背后的真正動機(jī)與想法。

It's civilized, in the true sense of that word: it does not permit insensitivity or indifference.

句子真實(shí)的意思被隱藏起來，這要求交流者不但對此非常敏感且要用心聆聽。

But high power distance communication only works when the listener is capable of paying close attention,

但在高權(quán)利距離指數(shù)國家，只有聽話者足夠重視講話者的深層意思，溝通才能有效進(jìn)行。

and it only works if the two parties in the conversation have a luxury of time, in order to unwind each other's meanings.

這要求講話雙方有足夠的時(shí)間來揣測對方背后的意思，

It doesn't work in the cockpit on a stormy night with an exhausted pilot trying to land at an airport with a broken glide scope.

但在一個(gè)暴風(fēng)雨的夜晚，疲憊的機(jī)長正試圖將飛機(jī)降落在一個(gè)沒有跑道射燈的機(jī)場，采取這樣的溝通方式是不可行的。

In 2000, Korean Air finally acted, bringing an outsider from Delta Air Lines, David Greenberg, to run their flight operations.

2000年，大韓航空公司最終采取行動，他們邀請了德爾塔航空公司的戴維·格瑞博來管理運(yùn)營。

Greenberg's first step was something that would make no sense, if you did not understand the true roots of Korean Air's problems.

如果你不了解大韓航空公司問題的真正原由，你會認(rèn)為格瑞博做的第一步簡直沒有任何意義。

He evaluated the English language skills of all the airline's flight crews. "Some of them were fine, and some of them weren't," he remembers.

他測試了所有航班機(jī)組人員的英語能力。“其中一部分人的英語還好，另外一部分人的英語很差。”

"So we set up a program to assist and improve the proficiency of aviation English."

他回憶道：“所以我們設(shè)立一個(gè)項(xiàng)目去幫助他們提高航空英語能力。”

His second step was to bring in a Western firm—a subsidiary of Boeing called Alteon—to take over the company's training and instruction programs.

第二步，他邀請了隸屬于波音公司的翱騰公司（Alteon）負(fù)責(zé)大韓航空公司的培訓(xùn)與技術(shù)指導(dǎo)，

"Alteon conducted their training in English," Greenberg said, "They didn't speak Korean."

格瑞博說：“翱騰公司采用全英語教學(xué)，他們不說韓語。”

Greenberg's rule was simple.The new language of Korean Air was English, and if you wanted to remain a pilot at the company, you had to be fluent."This was not a purge," he said.

格瑞博的規(guī)則非常簡單，大韓航空公司的新語言是英語，如果你想在公司繼續(xù)任職，那么你就必須做到英語流利，這是必要條件。

"Everyone had the same opportunity, and those who found the language issue challenging were allowed to go out and study on their own nickle.

格瑞博說：“每個(gè)人都有同樣的機(jī)會，那些認(rèn)為英語是個(gè)很大挑戰(zhàn)的人，可以自己花錢出去學(xué)習(xí)。

But language was the filter.I can't recall that anyone was fired for flying proficiency shortcomings."

我不記得，有誰因?yàn)轱w行中犯了很多錯誤而被辭退，但是語言是個(gè)過濾器。”

Greenberg's rationale was that English was the language of aviation world.

格瑞博理性地認(rèn)為英語是飛行界的語言。

When the pilots sat in the cockpit and work their way through the written checklists that flight crews follow on every significant point of procedure, those checklists were in English.

當(dāng)一位飛行員坐在駕駛艙里列出飛行程序清單中每一個(gè)要點(diǎn)時(shí)，清單是需要用英語書寫的。

When they talked to Air Traffic Control anywhere in the world, those conversations would be in English.

當(dāng)我們同世界上任何一個(gè)ATC通話時(shí)，我們用英語進(jìn)行對話。