商務(wù)溝通英語(yǔ)口語(yǔ)視頻教程(高級(jí))：15_Engaging Your Audiance

小編導(dǎo)語(yǔ)：該視頻中主要講述了有關(guān)贏得客戶的英語(yǔ)口語(yǔ)對(duì)話，與客戶建立融洽關(guān)系是至關(guān)重要的。在與客戶溝通時(shí)也要把握技巧。對(duì)于客戶的抱怨也要耐心解釋。接下來(lái)和小編一起來(lái)觀看視頻吧！

Rapport with the client is critical.

與客戶關(guān)系融洽是至關(guān)重要的。

In your point of view, Mark,...

在你看來(lái)，馬克，

...has informal feedback led to any significant changes in the way you deal with clients?

非正式反饋使你在應(yīng)對(duì)客戶的方式發(fā)生了什么重大轉(zhuǎn)變嗎?

I think it has made me more diplomatic in dealing with complaints.

我認(rèn)為它使我在處理投訴時(shí)更加注意外交辭令。

I'd like to ask for clarification of what you mean by that.

我想讓你解釋清楚你的意思是指什么?

Let me get a show of hands of the number of people here who have lost their temper dealing with complaints?

在座的人們，請(qǐng)舉手讓我看一下，你們誰(shuí)在處理投訴時(shí)發(fā)過(guò)脾氣?

Lots of us.

我們當(dāng)中很多人都會(huì)這樣。

I tended to do that too.

我也傾向于這樣做。

That was because my expectation was that I had to defend the product.

因?yàn)槲业钠谕潜仨毦S護(hù)產(chǎn)品。

Now I acknowledge the complaint as a situation where the client is offering informal feedback.

現(xiàn)在我將這種投訴視為客戶所提供的非正式反饋。

Can we afford to ignore informal feedback from our clients?

我們能夠承擔(dān)起忽視客戶非正式反饋的責(zé)任嗎?