商務溝通英語口語視頻教程(高級)：15_Engaging Your Audiance

小編導語：該視頻中主要講述了有關贏得客戶的英語口語對話，與客戶建立融洽關系是至關重要的。在與客戶溝通時也要把握技巧。對于客戶的抱怨也要耐心解釋。接下來和小編一起來觀看視頻吧！

Rapport with the client is critical.

與客戶關系融洽是至關重要的。

In your point of view, Mark,...

在你看來，馬克，

...has informal feedback led to any significant changes in the way you deal with clients?

非正式反饋使你在應對客戶的方式發(fā)生了什么重大轉(zhuǎn)變嗎?

I think it has made me more diplomatic in dealing with complaints.

我認為它使我在處理投訴時更加注意外交辭令。

I'd like to ask for clarification of what you mean by that.

我想讓你解釋清楚你的意思是指什么?

Let me get a show of hands of the number of people here who have lost their temper dealing with complaints?

在座的人們，請舉手讓我看一下，你們誰在處理投訴時發(fā)過脾氣?

Lots of us.

我們當中很多人都會這樣。

I tended to do that too.

我也傾向于這樣做。

That was because my expectation was that I had to defend the product.

因為我的期望是必須維護產(chǎn)品。

Now I acknowledge the complaint as a situation where the client is offering informal feedback.

現(xiàn)在我將這種投訴視為客戶所提供的非正式反饋。

Can we afford to ignore informal feedback from our clients?

我們能夠承擔起忽視客戶非正式反饋的責任嗎?