新視野大學(xué)英語(yǔ)視聽(tīng)說(shuō)教程第三冊(cè) Unit 5 Basic Listening Practice

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W: I bought a camera from your store. Here’s my receipt. I know it’s just warranty period, but the camera hasn’t worked properly for some time, and now it’s not focusing at all.

M: We’re sorry you’ve has problem with one of our cameras. I t seems that the camera has suffered some damage, but you’ve been a regular customer, and we’d like to look after this problem for you. I’ll just give you a replacement.

Q: What will the man do?

2. Script

W: We’re upright all our staff equipment, and we’ll need 50 laptops are 1st of next month. In the past I’ve always found of your prices to the best.

M: You’re right about that, we do have the lowest prices in the country. We’d be glad to fill your order. Just send me the specs for each, and I’ll send you a quote that I’m sure you will take.

Q: What does the man mean?

3. Script

W: We ordered 50 from your company, but on the invoice I see there’s an extra charge for shopping. I thought shipping was included in the quote.

M: Shipping is included; there must be a mistake on the invoice. I’ll straighten on the mistake and send you a new invoice.

Q: Which of the following is true?

4. Script

M: This was s time-sensitive document! There’s no point in delivering it three hours late!

W: I’m sorry, sir. Perhaps I could connect you to our complaints department if you wish to take it further.

Q: What is true of the document?

5. Script

M: We were very surprised to receive such bad service from a company we’ve done business with in the past. So now we have this problem, and I’d like to know what you’re going to do about it.

W: I think this is the result of a breakdown in communication, and we need to look at our communication methods both internally and externally. Obviously we want to keep our clients happy, and unfortunately we’ve fallen short this time. I’m here to make sure it won’t happen again.

Q: What is the reason of the problem, according to the woman?

Keys: 1.C 2.D 3. A 4.B 5.C