365天實用商務口語 第16期:同意賠償

[00:00.20]I'm sorry about our mistake. 我對我們的過失表示抱歉。 [00:02.37]I apologize to you for our mistake. 我為我們的過失向您道歉。 [00:07.12]We very much regret the mistake in article number, which resulted in your receiving the wrong goods. 因為貨號有誤導致到貨錯誤，我們對此深表歉意。 [00:35.30]I'm assigned to come here to settle the claim you lodged against us for our shipping wrong goods. 我是被派來處理你們就我方發(fā)錯貨物所提出的索賠要求的。 [00:44.07]I propose we compensate you by 3% of the total value,plus inspection fee. 我提議，我們賠償你們總價值的3%再加上檢驗費。 [00:49.16]In view of our friendly business relationships, we are prepared to meet your claim for the 25 tons weight shortage. 考慮到我們之間友好的業(yè)務關系，我們準備接受你們提出的25噸短裝索賠要求。 [01:08.45]We'll complete your order and send replacements for the damaged ones. 我們會完成你們的定單，給你們發(fā)去受損貨物的替換品。 [01:18.51]We admit that we were partially responsible for the damage. So, let's meet each other halfway and compromise on a 10% reduction in price on the consignment. 我們承認我們對損失負有部分責任，所以，咱們各讓一半，貨價減少10%吧。 [01:39.53]We regret for the loss you've suffered and agree to compensate you by $750． 我們對你們遭受的損失深表歉意，并且同意賠償你們750美元。 [01:47.03]We are prepared to offer $30.000 in full and final compensation. 我們準備出3萬美元作為全部最終補償。 [01:50.13]We surely will live up to our words that we will pay the freightage for returning the goods that you bought from us. 我們肯定會說到做到，支付你們退回從我公司購買的商品的運費。 [01:55.38]Good morning! There was a traffic jam on the way, so... 早上好！路上塞車，所以… [02:01.32]It doesn't matter. What's your suggestion for our damaged air conditioners? That's what I'm really concerned about. Have you decided yet? 沒關系。你們打算怎么處理那批損壞的空調(diào)機呢？這是我真正關心的事情。你們決定了嗎？ [02:42.06]Yes. We've loo ed into your claim as to the damaged air conditioners and we have to admit that unsatisfactory packing is the main reason. 決定了。我們調(diào)查了你們關于空調(diào)機的索賠要求，我們不得不承認包裝拙劣是主要原因。 [03:03.36]That is, you agree to make up our losses? 這就是說，你們同意彌補我們的損失了？ [03:07.25]Yes. We'll complete your order and send replacements for the damaged ones. 是的。我們會完成你們的定單，給你們發(fā)去受損貨物的替換品。 [03:11.37]That's what we expected. Thank you. But what should we do with the damaged goods? 這正是我們期望的處理結(jié)果。謝謝你。不過，我們怎么處理受損的貨物呢？ [03:18.58]We'll send a technician to your region to do any necessary repairs. If the damage is not serious, I hope you could help us to dispose of them at a reduced price. 我們會派一名技術人員去你們那里做任何必要的維修。如果損傷不嚴重，我希望你們能幫助我們把這些受損貨物削價處理掉。 [03:37.10]I'll do what I can. 我會盡力的。

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