現(xiàn)代酒店英語口語實(shí)用教程 07課Laundry Service 客房洗衣服務(wù)
Unit 4 Laundry Service 客房洗衣服務(wù)
經(jīng)典對(duì)話
M=Room Maid 客房服務(wù)員 G=Guest 顧客
M：Housekeeping. May I collect your laundry?
客房服務(wù)部。我可以收您的送洗衣物了嗎?
G：Yes, it is the laundry bag.
可以，在洗衣袋里。
M：Thank you ma’am. Is the laundry form in the bag?
謝謝您，女士。洗衣單放在衣袋里了嗎?
G：Yes, by the way, how long does it take for dry-cleaning?
是的。對(duì)了，干洗需要多長(zhǎng)時(shí)間?
M：It usually takes two days.
干洗一般需要兩天。
G：Oh, dear. We’re leaving tomorrow.
天哪，我們明天就要走了。
M：If you are in a hurry, we have a two-hour quick service with an extra charge of 50%.
如果您急著 要，我們有兩小時(shí)的快速服務(wù)，不過要外加 50%的費(fèi)用。
G：Well, if that’s the case.
唉，也只好這樣啦。
常用句型百寶箱
1. 洗衣服務(wù)說明
1) Can you send someone to Room 2587 to pick up my laundry?
您能不能派人到 2587 房取我的送洗衣物呢?
2) I’d like to know how long your laundry service usually takes.
我想知道你們洗衣服務(wù)一般要多久時(shí)間。
3) For clothes received before 11:00 a.m., we’ll deliver them to your room by 9:00 p.m. the same day; and for those received before 3:00 p.m., you may get them back by noon the next day.
您在早上11點(diǎn)之前送洗的衣物，我們會(huì)在晚上9點(diǎn)以前送回您房里;下午3點(diǎn)以前送洗的衣物，您會(huì)在第二天中午前收到。
4) I’m afraid it is too late for today’s laundry.
現(xiàn)在恐怕已經(jīng)過來今天的洗衣時(shí)間。
5) How about the rates ?
收費(fèi)是怎樣的呢?
6) The laundry forms and bag are on the top right-hand desk drawer.
洗衣單和洗衣袋在寫字臺(tái)的右邊第一個(gè)抽屜里。
2. 收取送洗衣物
1) Please fill in the laundry form.
請(qǐng)?zhí)顚懴匆聠巍?/p>
2) We will deliver it to your room by tomorrow noon.
我們會(huì)在明天中午以前送回您的房間。
3) We have a two-hour quick service.
我們有兩小時(shí)的快速服務(wù)。
4) There is an extra charge of 50% for quick service.
快速服務(wù)要外加 50%的費(fèi)用。
5) We can deliver it within 4 hours at a 50% extra charge.
我們可以在 4 小時(shí)內(nèi)送回，但 要收 50%的費(fèi)用。
6) Is this for pressing only?
這只要燙干對(duì)嗎?
7) I’d like this sweater dry-cleaned/washed by hand in cold water.
這件毛衣要干洗/用冷水手洗。
8) I’m sorry, but we don’t have the special equipment necessary to clean leather.
很抱歉，我們沒有清洗皮料所需要的特別設(shè)備。
9) We don’t have the necessary facilities and we can’t afford to take responsibility for any damage.
我們沒有所需要的設(shè)備。而且有什么破損，我們負(fù)不起責(zé)任。
3. 送洗衣物與洗衣單不符
1) There is a small problem with your laundry.
您要送洗的衣服有點(diǎn)小問題。
2) The items in your bag don’t match up with the items on the laundry list.
洗衣袋里的衣物與洗衣單上登記的不符。
3) There should be three T-shirts in your bag, but there are only two.
您的洗衣袋里應(yīng)有 3 件 T 恤，但是這里只有 2 件。
4) There is a bra in your bag, but that isn’t marked on the form.
您的洗衣袋里有一件紋胸，但是洗衣單上沒有標(biāo)出來。
5) One sock is missing.
少了一只襪子。
6) I can’t find them right now. Just send thee laundry as it is.
我找不著了，就這些吧。
7) Could you fill out a new form ,please?
請(qǐng)您重新填寫一張表格好嗎?
8) Could you sign for the change?
請(qǐng)您在變更這里簽名好嗎?
4. 送洗服務(wù)投訴
1) Where is my laundry?
我送洗的衣物在哪里?
2) I haven’t received my laundries yet.
我還沒有收到我送洗的衣物。
3) We’ll check it right now.
我們馬上去查看這件事。
4) I checked my returned laundry , and found a shirt was missing.
我檢查了一下送回的衣物，發(fā)現(xiàn)一件襯衫不見了。
5) Could you describe it?
您能描述一下它是什么樣的嗎?
6) We’ll check if your laundry has come back yet.
我們?nèi)z查一下您的衣物是否已送還。
7) We’ll bring it up to you as soon as we find it.
一旦找到您的衣物，我們會(huì)盡快還給您。
8) Here is your laundry. Sorry for the delay.
這是您送洗的衣物，很抱歉讓您久等了。
9) We made a mistake while delivering your shirt. We’re very sorry for the inconvenience.
您的襯衫被送錯(cuò)了。非常抱歉給您帶來不便。
10) My suit came back and it looks terrible!
我們西裝送回來了，它看起來太糟糕了。
11) My sweater shrunk after you clean it.
我的毛衣洗后縮水了。
12) We’ll take it back and clean it again.
我們會(huì)重新再洗一次。
13) May I take it back to the laundry? They may be able to restore it .
我把衣物送還洗衣部好嗎?他們可能可以修復(fù)的。
14) If you are still not satisfied when it comes back. We are responsible for the damage according
to the record on your laundry list.
如果您仍然不滿意，我們將會(huì)根據(jù)洗衣單上的記錄予以賠償。
