人力資源之 員工培訓(xùn)　Conducting Employee Training

人力資源之 員工培訓(xùn)　Conducting Employee Training

員工培訓(xùn)在風(fēng)格上類似于演講，但區(qū)別在于培訓(xùn)更有針對(duì)性和實(shí)踐性，體現(xiàn)在專業(yè)知識(shí)和技巧的溝通，融合最新的產(chǎn)品信息和工藝知識(shí)。許多公司就是依靠培訓(xùn)來幫助員工集體更新（up-to-date）知識(shí)。

培訓(xùn)前的準(zhǔn)備

在培訓(xùn)前應(yīng)當(dāng)把思路理清楚（think things through）。如果你能準(zhǔn)備好如下環(huán)節(jié)，你將有一個(gè)一流的講演介紹（stellar presentation）。

⊙Are you ready for the training on Tuesday?你周二的培訓(xùn)會(huì)一切準(zhǔn)備就緒了嗎？

⊙We need you to put together an employee training for all the new employees.

我們需要你為所有的新員工組織一個(gè)員工培訓(xùn)。

⊙Talk to Human Resources for a list of all the upcoming workshops.向人力資源部要一份所有的即將舉行的培訓(xùn)清單。

⊙We do an employee training workshop every quarter.我們每個(gè)季度都進(jìn)行員工培訓(xùn)。

⊙Don't worry about being late to the training.We will catch you up with the content later.

不用擔(dān)心培訓(xùn)遲到，我們隨后會(huì)讓你趕上內(nèi)容的。

⊙Do you need some help with your presentation preparation?在講演準(zhǔn)備方面你需要什么幫助嗎？

硬件設(shè)施

培訓(xùn)前要根據(jù)人數(shù)選擇合適的場(chǎng)所，判斷是否有條件進(jìn)行一些互動(dòng)環(huán)節(jié)（interactive），是否需要幻燈（PowerPoint）和復(fù)印材料，是否要準(zhǔn)備甜點(diǎn)和飲料（refreshments）等。取出紙筆（grab a pen and paper），寫出所有需求并聯(lián)系相關(guān)負(fù)責(zé)人組織實(shí)施。

⊙I think we'll learn best if we do small groups.

我想如果以小組的形式來做我們會(huì)得到更好的效果。

⊙I prefer something more formal, maybe lecture-style would be the best.我比較傾向更正式些的，也許講演形式會(huì)最好。

⊙With over 500 participants, we'd better stick to the large conference room.

超過500名的參與者，我們最好堅(jiān)持選用大會(huì)議廳。

⊙I know we've got a large group, but I think we'll all get more out of it if we do something interactive.

我知道人數(shù)眾多，但是我想如果能有一些互動(dòng)環(huán)節(jié)，我們會(huì)取得更好的效果。

⊙Can you help me put together the packets for the workshop?I need 500 photocopies.

你能夠幫我把這些培訓(xùn)講義整理一下嗎？我需要500份復(fù)印件。

⊙Louise in Human Resources is taking care of the refreshments.We'll provide coffee, tea, and light refreshments.

人力資源部的Louise正在準(zhǔn)備甜點(diǎn)。我們會(huì)提供咖啡、茶和一些點(diǎn)心。

⊙Will there be an overhead projector at each location?

是否每個(gè)地方都有懸掛式投影儀？

內(nèi)容準(zhǔn)備

根據(jù)題目列提綱，然后準(zhǔn)備相關(guān)資料，包括實(shí)例和數(shù)據(jù)等。準(zhǔn)備幻燈片和圖標(biāo)。人們對(duì)長(zhǎng)篇大論難以提起興趣，實(shí)例和圖片總是更有說服力。盡量將理論和實(shí)際相結(jié)合，讓聽眾感受到知識(shí)對(duì)他們工作的影響。

⊙Inside your packets, you'll find……

在講義里面，你將會(huì)發(fā)現(xiàn)……

⊙If you'll turn with me to page three in the handout……請(qǐng)你隨我把講義翻到第3頁……

⊙Take a look at the figure on page six of your handout……請(qǐng)看一下你手中講義的第6頁中的數(shù)字……

分工

沒有人可以獨(dú)自全部搞定整個(gè)培訓(xùn)過程，除非是小規(guī)模的培訓(xùn)。和相關(guān)負(fù)責(zé)人召開會(huì)議，落實(shí)責(zé)任并分工（delegate tasks），確保每個(gè)人都拿到時(shí)間安排（pertinent dates）。

A：Would you mind putting together a short introduction on financial precedents?

B：Sure. Can you tell me more about exactly what you need?

A：你是否介意幫我把一些財(cái)務(wù)先例匯總一下？

B：當(dāng)然。你能否更詳細(xì)地告訴我你到底需要哪些？

A：Are you going to be ready for the training next week?

B：I think so……did you still need me to cover the section on making files?

A：你下周的培訓(xùn)準(zhǔn)備就緒了嗎？

B：我想是的……你還需要我來整理資料嗎？

培訓(xùn)當(dāng)天

事先休息好，保證頭腦清晰，衣著職業(yè)化，將所有資料備份，準(zhǔn)備齊全。

⊙Thank you for coming today, I hope everyone can participate in our training. Our topic today is……

感謝各位今天到會(huì)，我希望每個(gè)人都來參加我們的培訓(xùn)。今天的題目是……

⊙Can you please find your seats?I'd like to get started now……請(qǐng)各位就座。我現(xiàn)在開始……

⊙In our training today you will learn……在今天的培訓(xùn)課上我們將學(xué)習(xí)到……

總結(jié)

培訓(xùn)過程中細(xì)節(jié)至關(guān)重要，最好能獲得所有相關(guān)部門的幫助，分擔(dān)責(zé)任和壓力。

Words　單詞表

bribe行賄

equipment設(shè)備

formal正式的

handout課堂講義

human resources人力資源

interactive互動(dòng)的，交互式的

packets數(shù)據(jù)包，信息包

photocopy復(fù)印件

precedent先例

prefer更喜歡

preparation準(zhǔn)備

presentation講解，介紹

quarter四分之一，季度

refreshment小吃，點(diǎn)心

training培訓(xùn)，訓(xùn)練

visual視覺效果，可視教具

workshop培訓(xùn)室，工作間

Phrases　短語表

about ready差不多就緒

company-wide全公司范圍的

for reference以供參考

get more out of it從中更多地獲得/更好地利用

help out（with sth）幫助解決（某事物）

in attendance參加，出席

intimate setting親密的氣氛

lecture style講課方式

light refreshments點(diǎn)心和飲料

not that long ago前不久

professional development專業(yè)發(fā)展

put together放在一起，整理

small groups小組

stick to sth堅(jiān)持某事物

實(shí)景對(duì)話1

A：Are you ready for the training on Tuesday?Do you need some help with your presentation preparation?

B：Yeah, I guess I'm about ready. If you have some time, I could use a little help. Can you help me put together the packets for the workshop?I need 500 photocopies.

A：500?Wow. Do you really need that many copies?

B：Well, one for each person attending. It's a handout they can take back with them for reference.

A：Are there going to be 500 people in attendance?I didn't realize it would be that big of a meeting！

B：Yep. It's a company-wide training.All of the people from the branch offices will also be there. I know we've got a large group, but I think we'll all get more out of it if we do something interactive.

A：Interactive?With 500 people?How are you going to pull that off?

B：Yes. I prefer something less formal, I think we learn best if we do small groups. But this time there's no way to create with 500 participants.

A：Maybe lecture-style would be best. With over 500 participants, we'd better stick to the large conference room. Is there anything else I can help you with?

B：Let's see……Well I already asked for help with the refreshments. Louise in Human Resources is taking care of those. We'll provide coffee, tea, and light refreshments.

A：Nothing like a small bribe to attend……

B：Oh, there is one thing you could help me with……Would you mind putting together a short introduction on financial precedents?

A：Sure. Can you tell me more about exactly what you need?

A：周二的培訓(xùn)你準(zhǔn)備就緒了嗎？準(zhǔn)備講演需要什么幫忙嗎？

B：是的，我猜差不多了。如果你有空，我需要一點(diǎn)點(diǎn)幫助。你能幫我把講座的講義整理一下嗎？我需要500份復(fù)印件。

A：500？哇！你真的需要那么多份嗎？

B：啊，每個(gè)與會(huì)者人手一份。那是他們可以帶回去作為參考的講義。

A：有500人要參加嗎？我都不知道是那么大的一個(gè)會(huì)議。

B：是啊，這是全公司范圍內(nèi)的培訓(xùn)。各個(gè)分部的人也都來。我知道隊(duì)伍龐大，但是我想如果能有一些互動(dòng)環(huán)節(jié)，那我們得到的效果要更好。

A：互動(dòng)？和500個(gè)人？你怎么來實(shí)現(xiàn)？

B：是的，我希望能更非正式些。如果是分成小組，那我們得到的效果會(huì)最好。

但是這次，沒辦法為500人創(chuàng)造這種氛圍。

A：也許演講的形式會(huì)最好。有超過500位的與會(huì)者，我們最好堅(jiān)持要一個(gè)大會(huì)議室。還有什么別的我可以幫助你的嗎？

B：讓我想想……我已經(jīng)在甜點(diǎn)供應(yīng)上求助過了。人力資源部的Louise會(huì)負(fù)責(zé)。

我們會(huì)提供咖啡、茶和點(diǎn)心。

A：沒有什么比小賄賂更能起作用的了……

B：哦，對(duì)了。有一件事情你可以幫助我……你是否介意幫我把一些財(cái)務(wù)先例匯總一下？

A：當(dāng)然。你能否更詳細(xì)地告訴我你到底需要哪些？

實(shí)景對(duì)話2

A：Steve, can I talk to you for a minute?

B：Yeah, what's up?

A：We need you to put together an employee training for all the new employees.

B：Are you serious?Didn't we just have a training meeting not that long ago?

A：We do an employee training workshop every quarter.Everyone takes turns making presentations. We all learn from each other that way.It's how we are working on professional development for our staff and how we can take advantage of the resources we have with our employees.

B：Okay……I guess I could put something together. What exactly do you want me to talk about?

A：Talk to Human Resources for a list of all the upcoming workshops. You can choose from the list. Or if there's something else you'd rather talk about, you can just clear it with them first.

B：Where will this be held?In our office?Will there be an overhead projector?

A：Yep, it will be here. And you can get any of the equipment or visuals that you need. Just talk to HR.If you need help putting anything together, just ask me.I'll be happy to help you out.

A：Steve，我能和你聊聊嗎？

B：可以，怎么了？

A：我們需要你給所有的新員工組織一個(gè)員工培訓(xùn)。

B：你當(dāng)真嗎？我們前不久不是剛進(jìn)行過一次培訓(xùn)會(huì)嗎？

A：我們每季度進(jìn)行一次員工培訓(xùn)。每個(gè)人輪流做講演。我們通過這個(gè)方式彼此學(xué)習(xí)，我們就是這樣推動(dòng)員工的專業(yè)發(fā)展，也利用我們員工的資源優(yōu)勢(shì)。

B：那好……我想我可以組織些東西。你究竟希望我講些什么？

A：跟人力資源部要一份所有要組織的培訓(xùn)題目清單，你可以從單子中選一個(gè)。

或者你有什么特別愿意講的，你只要和他們說清楚就行。

B：在哪里講??？在我們辦公室嗎？那里有懸掛式投影儀嗎？

A：是的，有。你可以得到你想要的任何設(shè)備和可視教具，只管和人力資源部講。如果你還需要幫忙組織什么事情，盡管問我，我很樂意幫助你。