商務(wù)口語天天說 第97天:怎樣投訴

[00:01.04]Mr. Smith, I'd like to make a formal complaint. 史密斯先生，我要正式向您投訴。 [00:05.58]Mr. Smith, I'd like to make a formal complaint. 史密斯先生，我要正式向您投訴。 [00:09.19]Oh, what's that? 噢，怎么了? [00:11.09]Things are in a mess. 事情是一團(tuán)糟。 [00:12.46]Can you tell me what's happening? 您能告訴我到底發(fā)生了什么嗎? [00:15.58]We didn't receive the same quantity of goods as we mentioned in the agreement. 我們沒有收到協(xié)議中規(guī)定數(shù)量的貨物。 [00:21.47]We didn't receive the same quantity of goods as we mentioned in the agreement. 我們沒有收到協(xié)議中規(guī)定數(shù)量的貨物。 [00:26.52]I am sorry. There seems to be a problem in the system. 很抱歉?？赡苁浅绦虺隽藛栴}。 [00:30.37]Could you look into this? 您能調(diào)查一下嗎? [00:32.22]Yes. I will find out who is in charge of this. 當(dāng)然。我要調(diào)查一下是誰負(fù)責(zé)這項事務(wù)。

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第一句：Mr. Smith, I'd like to make a formalcomplaint.

史密斯先生，我要正式向您投訴。

A: Mr. Smith, I'd like to make a formal complaint.

史密斯先生，我要正式向您投訴。

B: Oh, what's that?

噢，怎么了?

A: Things are in a mess.

事情是一團(tuán)糟。

B: Can you tell me what's happening?

您能告訴我到底發(fā)生了什么嗎?

第二句：We didn't receive the same quantity of goods as we mentioned in theagreement.

我們沒有收到協(xié)議中規(guī)定數(shù)量的貨物。

A: We didn't receive the same quantity of goods as we mentioned in the agreement.

我們沒有收到協(xié)議中規(guī)定數(shù)量的貨物。

B: I am sorry. There seems to be a problem in the system.

很抱歉?？赡苁浅绦虺隽藛栴}。

A: Could you look into this?

您能調(diào)查一下嗎?

B: Yes. I will find out who is in charge of this.

當(dāng)然。我要調(diào)查一下是誰負(fù)責(zé)這項事務(wù)。

其他表達(dá)法：

Something has gone wrong somewhere. 某個地方出現(xiàn)問題了。

What's going to? 怎么了?

發(fā)言時不可長篇大論，滔滔不絕(原則上以3分鐘為限)。

不可從頭到尾沉默到底。

不可采用不正確的資料。