商貿(mào)英語(yǔ)日常用語(yǔ) 查詢(xún) 申訴處理

[00:00.00]How much is the personal computer?
[00:01.24]請(qǐng)問(wèn)個(gè)人電腦要多少錢(qián)？
[00:02.48]Is tax included?
[00:03.34]含稅嗎？
[00:04.21]Payment is due within 60 days of the invoice date.
[00:06.15]請(qǐng)?jiān)诎l(fā)貨單開(kāi)立之日起60開(kāi)以?xún)?nèi)付款。
[00:08.10]Would it be possible to give us a better price?
[00:09.69]請(qǐng)問(wèn)能否給我們一個(gè)更低的價(jià)格？
[00:11.28]This is our best price.
[00:12.32]這是我們最低的價(jià)格。
[00:13.35]Do you have any JXW-2500 copiers in stock?
[00:15.62]你們還有JXW-2500型復(fù)印機(jī)的存貨嗎？
[00:17.89]I'm sorry,but that item is out of stock at the moment.
[00:19.71]非常抱歉，那些貨品目前沒(méi)有存貨了。
[00:21.52]We expect it to come in around June 5th.
[00:22.99]我們預(yù)定六月王日左右進(jìn)貨。
[00:24.45]When will you be able to deliver it?
[00:25.60]請(qǐng)問(wèn)什么時(shí)候可以把貨送到？
[00:26.75]It'll take 40 to 50 days from the time you place the order.
[00:28.76]訂貨之后，需要40-50天。
[00:30.77]I'm calling in connection with the merchandise we ordered from you.
[00:32.59]我打電話(huà)與你聯(lián)系我們向貴方訂貨之事。
[00:34.40]What we received was not what we ordered.
[00:35.92]我們收到的不是我們所訂的貨品。
[00:37.43]I understand how you feel.It must be very annoying.
[00:39.61]我了解您的感受，這件事一定讓您很困擾。
[00:41.80]I'll check into it and call you back as soon as I find out what happened.
[00:43.85]我查一查，找到原因后，我會(huì)盡快跟您聯(lián)絡(luò)。
[00:45.90]The mistake is on our end and we'll take care of it.
[00:47.53]錯(cuò)誤出在我方，我會(huì)負(fù)責(zé)處理的。
[00:49.16]How can we best deal with the problem to your satisfaction?
[00:50.93]請(qǐng)問(wèn)我們要怎么做才能令您滿(mǎn)意？
[00:52.69]We'll do that right away.
[00:53.64]我們會(huì)馬上處理。
[00:54.60]I'll arrange a special delivery so that you'll have them by tomorrow.
[00:56.63]我會(huì)在明天以前用快遞送到。
[00:58.67]We appreciate your bringing this to our attention.
[01:00.38]我們非常感謝您的指教。
[01:02.09]We're sorry about the mistake.Thank you for your understanding.
[01:04.13]對(duì)于這個(gè)錯(cuò)誤，我們感到很抱歉，也很謝謝您的諒解。
[01:06.17]skit 1
[01:06.83]SKIT 1
[01:07.50]White:How about these?
[01:08.35]White(W)：這些怎么樣？
[01:09.20]Yang:How much do they cost?
[01:09.85]楊（Y）：要多少錢(qián)？
[01:10.50]W:They're $7,500 a unit.
[01:12.22]W：一臺(tái)7，500元。
[01:13.93]Y:Is tax included?
[01:14.63]Y：含稅嗎？
[01:15.34]W:No,there's still the 3%,you know.
[01:16.73]W：不含，還要加百分之三的稅。
[01:18.13]Y:Can I pay for it in installments?
[01:19.50]Y：能分期付款嗎？
[01:20.88]W:Not really,as payment is due within 60 days of the invoice date.
[01:23.25]W：很遺憾，付款是從發(fā)貨單開(kāi)立之日算起60天以?xún)?nèi)。
[01:25.63]Y:Okay,but if I can't pay on credit,would it be possible to give us a better price?
[01:28.75]Y：我知道，但，如果我不能用賒賬方式付款，能不能算便宜一點(diǎn)？
[01:31.87]W:Sorry.This is our best price.
[01:33.17]W：對(duì)不起，這是我們最低的價(jià)格了。
[01:34.46]Y:Well,thank you.Let me think about it.
[01:36.56]Y：好，謝謝你。讓我考慮一下。
[01:38.66]skit 2
[01:39.45]SKIT 2
[01:40.23]Ford:Ah,Mr.Yang-have you decided on the JXW-2500s yet?
[01:42.86]Ford（F）：啊—楊先生，對(duì)于JXM-2500已經(jīng)作了決定沒(méi)有？
[01:45.48]Y:Yes,and the answer is no.
[01:47.05]Y：我決定不買(mǎi)了。
[01:48.62]F:Oh?Could I interest you in something else?
[01:50.45]F：噢？那么其他的商品怎么樣呢？
[01:52.27]Y:Well,do you have any JXW-3000 copiers in stock?
[01:54.56]Y：嗯，那你有沒(méi)有JXM-3000型復(fù)印機(jī)的存貨呢？
[01:56.85]F:I'm sorry,but that item is out of stock at the moment.
[01:58.67]F：對(duì)不起，該機(jī)型目前已沒(méi)有存貨了。
[02:00.50]Y:Are you expecting any to come in soon?
[02:01.78]Y：會(huì)馬上進(jìn)貨嗎？
[02:03.06]F:We expect our restock to come in around June 5th.
[02:04.97]F：我們預(yù)期六月五日左右會(huì)再進(jìn)貨。
[02:06.88]Y:Good.I'd like to order five.
[02:08.25]Y：很好。我想要訂五臺(tái)。
[02:09.62]F:Excellent-and the price will be $15,000 per unit.
[02:12.08]F：太棒了——價(jià)格是一臺(tái)15，000元。
[02:14.53]Y:Great deal!When will you be able to deliver it?
[02:16.11]Y：太好了，你什么時(shí)候可以送過(guò)來(lái)呢？
[02:17.69]F:It'll take 40 to 50 days after you place this order.
[02:19.73]F：訂貨后，需要40到50天的時(shí)間。
[02:21.77]Y:So I'll expect delivery around the second week of July.
[02:24.00]那么我預(yù)期會(huì)在七月的第二個(gè)星期左右收到了。
[02:26.23]skit 3
[02:27.07]SKIT 3
[02:27.91]F:Oh,hello,Mr.Yang.
[02:28.88]F：噢，喂，楊先生。
[02:29.86]Y:Hello.I'm calling in connection with the merchandise we ordered from you.
[02:32.05]Y：喂，我打電話(huà)與你聯(lián)系我們向你們訂貨之事。
[02:34.23]F:Everything to your satisfaction,sir?
[02:35.70]F：請(qǐng)問(wèn)您滿(mǎn)意嗎？先生？
[02:37.18]Y:Actually,no.What we received was not what we ordered.
[02:39.95]Y：事實(shí)上，不滿(mǎn)意，我們收到的不是我們訂的貨品。
[02:42.72]F:Oh,we are sorry.I understand how you feel.It must be very annoying.
[02:45.83]F：噢，真是抱歉。我了解您的感受。一事實(shí)上是困擾您了。
[02:48.93]Y:Annoying isn't the word for it!
[02:50.02]Y：那不是困擾所能形容的。
[02:51.10]F:I'll check into it and call you back.(He does that and calls back.)
[02:53.54]F：我會(huì)查查看，馬上給您回電話(huà)。（他查過(guò)后回電話(huà)）
[02:55.99]F:Mr.Yang,we're very sorry.We sent you the wrong merchanandise by mistake.
[02:58.81]F：楊先生，非常抱歉。我們搞錯(cuò)了，送了不同的貨品。
[03:01.63]Y:I know THAT!Do something about it!
[03:03.05]Y：這我知道！那么想想辦法吧！
[03:04.48]F:How can we best deal with the problem to your satisfaction?
[03:06.36]F：我們?cè)鯓幼霾拍芰钅鷿M(mǎn)意呢？
[03:08.24]Y:Send us the correct order NOW! And I expect a significant discount for all this trouble!
[03:11.49]Y：請(qǐng)馬上把對(duì)的貨品送給我們。同于造成這么大的因擾，我希望你給我大幅地減價(jià)。
[03:14.74]F:We'll do that right away,sir!
[03:15.81]F：我馬上辦，先生！
[03:16.88]Y:That's better.
[03:17.45]Y：那才像話(huà)。
[03:18.01]F:I'll arrange a special delivery so that you'll have the JXW-3000s by tomorrow.
[03:20.99]F：我會(huì)安排快遞，您明天就會(huì)收到JXM-3000了。
[03:23.96]Y:Fine.
[03:24.42]Y：很好。
[03:24.88]F:We're sorry about the mistake.Thank you for your understanding.
[03:26.99]F：我們很抱歉出了這樣的錯(cuò)誤。謝謝你的諒解。
[03:29.11]Y:Goodbye.
[03:29.65]Y：再見(jiàn)。