全國英語等級考試教材第三級Unit13

[00:00.00] CHAPTER 13 SERVICES [00:13.09]Unit 13 Services [00:19.46]Conversations [00:22.91]part 1 [00:26.38]Rex is in the bank. [00:30.46]Teller:Is there anything I can do for you,sir? [00:35.11]Rex:I'd like to cash this check. [00:39.18]Teller:Do you have an account of our bank? [00:43.02]Rex:Yes.I have a joint checking account here. [00:48.09]Teller:Please write your account number and sign your name on the back of the check. [00:54.75]Rex:Is there anything else you need? [00:58.70]Teller:Could I see one more piece of identification? [01:03.74]Rex:Will my Identity Card do? [01:07.79]Teller:Yes.That would be fine. [01:11.76]part 2 [01:15.42]Bob is getting information about life insurance and is considering buying one. [01:23.46]Jason:Bob,congratulations on the birth of your new baby! [01:30.31]It was a girl,wasn't it? [01:34.46]Bob:Thanks.Yes,she is a beautiful little girl. [01:40.34]I can't tell you how exciting it is for me to be a father. [01:46.79]However,I do have a sense of responsibiliy now which I never felt before. [01:54.52]I feel I have to be planning not only for my wife's [02:00.40]and my future but for the future of our baby. [02:05.86]That's the reason I came to see you today. [02:10.82]Jason:The best way to immediately provide [02:16.10]for the security of your family in the future is by the use of life insurance. [02:23.65]Bob:I've been thinking about life insurance, [02:28.22]but I really don't know too much about it. [02:32.58]Jason:Life insurance is the best way for a young man like you [02:39.43]to provide an immediate estate for his family in case of his death. [02:46.30]Bob:Yes,I understand it,but I don't know what kind of insurance to buy [02:53.06]or how much insurance I should have. [02:58.10]Jason:Well,there are two basic kinds of insurance,whole life and term insurance. [03:07.56]Whole life insurance is the best investment because it develops cash value, [03:15.60]so,even if you don't die,it will be worth money to you. [03:22.16]Term insurance on the other hand is cheaper to buy, [03:28.04]but it desn't develop any cash value. [03:32.90]It is only of value if you die during the term of the policy. [03:39.43]Bob:I really don't have a lot of money now to spend on life insurance, [03:45.88]but I do want my family to be protected in case anything should happen to me. [03:52.72]Jason:I think I would recommend that you buy term insurance now. [03:59.78]Perhaps you would want to convert that to a whole life policy a few years down the road. [04:07.43]That would give you the coverage you need now at the lowest possible price. [04:14.80]Bob:How much insurance do I need? [04:19.66]Jason:You need enough to provide for the care of your family during the growing years of your child. [04:27.60]How much do you think that would take? [04:32.46]Bob:I've been thinking about that.It would require at least $200 000 . [04:40.22]Jason:It is wise to buy insurance while you are young [04:45.78]because the premiun is much lower then. [04:50.64]Let's see,that would cost you only $28 a month for $200 000 of coverage. [05:00.80]Bob:I'm convinced.Write up a policy for me. [05:05.37]part 3 [05:08.61]Mr.Miller dines at a restaurant. [05:13.47]Waiter:May I take your order,sir? [05:17.41]Mr.Miller:I haven't seen a menu yet.May I have one,please? [05:23.19]Waiter:I'm sorry.I thought that the hostess who seated you had given you a menu. [05:29.53]here's one,sir. [05:32.88]Mr.Miller:There are so many different dishes listed that it is hard to decide. [05:40.64]Waiter:The a la carte dishes are on the left. [05:45.50]The regular dinners are on the right-hand page. [05:50.15]Mr.Miller:Now I'll have the regular dinner.I'm pretty hungry. [05:55.29]With the regular dinner,I get appetizer,soup and so forth. [06:02.24]Isn't that the idea? [06:06.00]Waiter:Yes,sir.The regular dinner includes appetizer, [06:12.06]soup,salad,choice of dessert,tea or coffee. [06:18.23]Mr.Miller:Is there any particular dish you would recommend? [06:23.97]Waiter:The roast beef is very good tonight. [06:28.55]We also have several good chicken dishes if you like chicken. [06:35.10]part 4 [06:38.34]Clara is at the post office. [06:42.60]Clerk:Good morning.What can I do for you? [06:47.46]Clara:Yes.I'd like to send a telegram to someone in Los Angeles,California. [06:54.30]Clerk:May I have the name and address? [06:58.56]Clara:Her name is Kate Bill.She livest at 381 Pine Street,Los Angeles. [07:06.81]Clerk:Can you spell the name,please? [07:11.18]Clara:Tha last name's Bill,B-I-L-L.Her first name's Kate,K-A-T-E. [07:21.34]Clerk:Thank you.What is the message? [07:25.60]Clara:Could you first tell me the rate? [07:29.67]Clerk:Two dollars and thirty-eight cents for the first seven words [07:36.20]and thirty-four cents for each additional word. [07:41.35]Clara:I see.And how much is it to send a letter telegram? [07:46.99]Clerk:It's three dollars and seventy-four cents for the first twenty0two words [07:54.15]and seventeen cents for each additional word. [07:59.79]Clara:I'll send a letter telegram then. [08:04.15]The message is"CONGRATULATIONS ON YOUR WEDDING DAY.THINKING OF YOU. [08:12.02]HOPE TO SEE YOU SOON.CLARA." [08:16.67]Clerk:All right.Now let me read it back"CONGRATULATIONS ON YOUR WEDDING DAY. [08:25.13]THINKING OF YOU.HOPE TO SEE YOU SOON.CLARA." [08:31.90]Clara:That's correct.My name is Clara Rice and my phone number is 862-9732. [08:41.93]Clerk:Thank you.This will arrive tomorrow morning. [08:46.89]Clara:Thank you. [08:49.95]Passage Airport [08:54.70]Nowadays almost every city has an airport,even two,in the case of some big cities. [09:03.24]Like a railway station,an airport is a very busy place. [09:10.11]At almost any hour of the day or night it is thronged with people, [09:17.06]many of them are passengers who are either waithing for a flight out [09:23.44]or who have just landed. [09:27.09]Today,a great number of people travel from one country to another by plane [09:35.24]just as routinely as other people move from one town to another [09:41.90]within the same country by train or bus. [09:46.87]The big building in which passengers wait for their plane is called the terminal. [09:54.34]When a passenger arrives at the termainal, [09:59.59]he goes to the airline which has arranged his trip. [10:05.05]There he shows his ticket as proof that he has a seat in the plane. [10:12.13]He also gives up his heavy luggage to be tagged [10:17.69]and sent to the hold of the aircraft. [10:22.37]The passenger is allowed to carry only light articles with him. [10:29.03]If his ticket is in order,and his luggage is not overweight, [10:35.27]he is given a card called a boarding pass [10:40.55]which allows his admission into the plane. [10:45.51]However,he can not proceed to the aircraft until he hears an announcement [10:52.36]over the lundspeakers that his plane is about to take off. [10:58.29]When the announcement is made, [11:02.26]the departing passengers go through a special gate [11:07.82]which controls the entrance and exit of people. [11:12.97]At these gates they have to show their passports to the officers in charge. [11:20.41]They are also checked to see that they are not carrying any firearms [11:27.07]or other dangerous weapons. [11:30.83]Then they are allowed to go to the waiting aircraft. [11:36.58]The passengers may use a bus to get to the airport [11:42.93]if the distance from the termainal is considerable. [11:47.68]Before entering the plane, [11:51.52]a passenger has to give up his boarding pass to a steward or stewardess, [11:58.29]who welcomes him aboard. [12:01.84]When he is in the plane the passenger takes his seat and waits forthe take-off. [12:08.82]Aircrafts land and take off on a runway made of concrete. [12:16.08]The runway of a modern airport is about three kilometres in length, [12:22.61]as large jet planes take this distance to get airborne, [12:28.54]or to come to a standstioll after landing. [12:33.40]Only one plane can land on or take off from a runway at a time. [12:40.97]The landing and taking-off of aircrafts [12:46.12]are strictly controlled by specially trained officers who sit in the control tower of the airport. [12:54.58]These air-traffic controllers,as they are called, [13:00.15]communicate with the pilots of the planes by radio. [13:05.89]A mistake made by a controller in the tower may lead to a serious accident [13:13.65]in which a large number of people may be injured or killed. [13:19.50]At night,the runway is lit by hundreds of lights, [13:25.67]so that the pilot of an aircraft can see it clearly. [13:31.23]Most modern planes are fitted with radar devices [13:37.29]which enable them to land even in bad weather when the runway can not be clearly seen. [13:45.05]Words and Expressions [13:49.41]account joint checking account Identity Card [13:52.89]賬戶 聯(lián)名賬戶 身份證 [13:56.36]insurance life insurance estate [13:59.64]保險，保險業(yè) 人壽保險 地產(chǎn);產(chǎn)業(yè) [14:02.92]whole life insurance term insurance policy premium [14:06.89]終身保險 定期保險 保險單 保險費 [14:10.86]a al carte appetizer throng land [14:14.44]照菜單點菜的/地 開胃小吃或飲料 擠進;擠滿 登陸;降落 [14:18.02]luggage tag hold proceed [14:21.20]行李;旅行箱 給。加上標簽 底艙，貨艙 繼續(xù)進行 [14:24.39]announcement take off exit firearms [14:27.77]通知 飛機起飛 出口;進出口 火器 [14:31.16]considerable stewardess concrete standstill [14:34.49]重要的;相當多的 空中小姐 混凝土 靜止狀態(tài) [14:37.82]control tower radar [14:40.14]控制塔 雷達 [14:42.47]Exercises [14:46.00]Section I Listening Comprehension [14:51.45]Listen to the record. [14:55.61]Answer each question by choosing A,B,C or D from the four possible choices. [15:04.46]A 1.W:Is there anything I can do for you,sir? [15:11.23]M:I'd like to cash this check. [15:15.67]2.W:Could I see one more piece of identification? [15:22.54]M:Will my Identity Card do? [15:26.90]W:That would be fine. [15:30.56]3.W:I don't know what kind of insurance to buy or how much insurance I should have. [15:39.52]M:There are two basic kinds of insurance,whole life and term insurance. [15:47.07]Term insurance is cheaper,but it doesn't develop any cash value. [15:53.73]4.M:Its' wiss to buy insurance while you are young because the rates are much lower. [16:02.69]Let's see,that would cost you only $28 a month for $200 000 of coverage. [16:11.94]W:I'm convinced.Write up a policy for me. [16:16.98]5.W:May I take your order,sir? [16:22.83]M:I haven't seen a menu yet.May I have one,please? [16:28.47]6.W:That's correct.My name is Clara Rice and my phone number is 862-9732. [16:39.84]M:Thank you.This will arrive tomorrow morning. [16:44.88]B M:I'd like to mail this package to Hong Kong.How much will it be,please? [16:53.03]W:Do you want to send it first class or parcel post? [16:58.78]M:How much is first class and how long does it take? [17:04.65]W:It's light package.(She weighs the package.) [17:10.90]First class would cost $8.00. [17:16.04]I guess it will take about eight to ten days to arrive. [17:21.37]M:And parcel post? [17:25.03]W:Sending it parcel post would be cheaper,but it wouldn't arrive for about a month. [17:32.60]The rate for parcel post is $4.90. [17:37.96]M:Oh,I want it to arrive earlier than that. [17:42.69]I'll mail it first class.Also,I'd like to insure it for $30.00. [17:50.24]W:What's in the package?I need to know in order to ecomplete the form. [17:56.79]M:A pair of glass earrings. [18:00.95]I packed them well,so I'm sure they won't break, [18:05.99]but I want to insure them just in case. [18:11.03]Are there any other forms I need to fill out [18:15.60]because its' going to a foreign country. [18:19.76]W:Yes,one more.It's a customs declaration on which you declare what item or items are in the package or their value. [18:30.62]M:(He fills out the form.)Here it is. [18:35.77]W:Incidentally,you forgot to put a return address on this package. [18:42.53]It's not post office regulation, [18:41.53]but we strongly recommend that all mails have a legible return address. [18:48.20]M:OK.I'll do it right now.I'll also buy ten 60-cent stamps. [18:56.24]W:Let's see.The package,the insurance,and the stamps.Your total bill is $18.0. [19:05.17]M:Thank you.Have a nice day. [19:09.33]C Not every service or product meets your satisfaction. [19:16.59]When you are dissatisfied,you should voice your dissatisfaction. [19:23.15]One reason for doing so is to help the vendor know there is a problem. [19:30.23]The problem may have been created at a lower level in the vendor's company, [19:37.17]and the vendor himself may know nothing about it at all. [19:43.55]You render him a service when you bring weaknesses or failures to his attention. [19:50.81]A second reason for writing a letter of complaint to a vendor is to seek redress. [19:58.46]You may not wish to pursue the matter so far as to take legal action, [20:05.02]but you may wish to give the vendor the opportunity of making good. [20:11.50]Most vendors value your business [20:16.18]and their reputation sufficiently to replace defective goods, [20:23.23]resupply work that did not meet specifications,or refund the money when necessary. [20:31.48]No vendor likes to do so, [20:36.03]but your carefully worded letter of complaint may motivate him to do so. [20:43.47]When you write a letter of complaint,you'd better keep these TIPS in mind: [20:50.92]Firstly,be courteous though firm. [20:56.48]You will not win a vendor's cooperation by anger. [21:02.36]Secondly,be reasonable. [21:07.22]Show logically and factually that the responsibility lies with the vendor [21:14.87]or his claims. [21:18.53]The vendor should be impressed with your fairness [21:23.39]and quiet grasp of the facts in the matter. [21:28.04]Thirdly,be specific about what is wrong. [21:33.99]Be equally specific about what you want to do about it. [21:40.24]Lastly,tell how you have been hurt or inconvenienced by the problem. [21:47.68]This strengthens your argument for redress. [21:52.93]Supplementary Reading [21:56.98]Mailstorm [22:00.46]The fastest-growing pastime in the world is probably the sending of e-mail. [22:08.71]Last year,nearly 4 trillion e-mails were sent in the United States, [22:15.84]where it all began. [22:19.21]Since only 15 percent of Americans use e-mail(against 2 percent in 1992), [22:28.28]you don't have to be Einstein to realize that by the time 50 percent are online [22:35.93]there may be a bit of a problem about overload. [22:41.08]There already is.The Wall Street Journal reckons that a typical worker in a European company [22:49.54]has to deal with 150 e-mails a day. [22:54.90]If that figure is true-and allowing an average of two minutes for reading, [23:02.05]junking or replying to each one-then it would take five hours out of the day. [23:09.18]One former Microsoft executive in Europe,according to WSJ, [23:16.32]returned from a business trip to find 2 000 e-mails lying in wait. [23:23.08]Her solution was to enlist the help of a co-worker [23:28.41]to drag everything into the waste-bin [23:32.67]though as a career move she left anything containing the words Bill Gates. [23:39.93]Others aren't so lucky. [23:44.69]E-mail anecdotes abound about how senders press the wrong key [23:51.66]and unwittingly send what was intended as private criticism of their boss [23:58.32]to dozens of people,including the executive concerned. [24:04.49]The only answer,according to a recent book, [24:09.53]is to put nothing on e-mail that could not be read by your mother or your boss. [24:16.61]Worse still is the exploding growth of junk mail- [24:22.46]unsolicited e-mails from companies adcertising their wares [24:28.70]who believe that the whole world hangs on their thoughts. [24:34.34]Companies are countering with special software [24:39.31]that sniffs out junk mail before it reaches you. [24:44.48]The trouble is,the remedy may be worse than the disease. [24:50.72]A California judge has ordered Microsoft to post a warning on its main website [24:57.88]after a customer found that its anti-junk mail program [25:03.52]prevented electronic Christmas cards from getting through. [25:09.30]The problems are unlikely to ease as the Internet becomes more popular. [25:16.74]Soon,it may be time to reinvent the envelope.

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