基礎(chǔ)商務(wù)英語(yǔ) Unit 2步入商界---使用電話

Unit 2 Using the telephone

一、New words and expressions生詞和短語(yǔ)

★telephone /phone n.電話, 電話機(jī) v.打電話

★telephone number 電話號(hào)碼

★switchboard n.交換臺(tái)/總機(jī)

★extension 分機(jī)

★direct line 直線

★confidential adj.機(jī)密的/秘密的

★mobile phone 移動(dòng)電話cell phone

★available adj.有效的，可以得到的

1.I would like to speak to

2.Can I speak to

3.Can I talk to

4.Can I ask who's calling?

5.Can I take a message?

6.Hang on(hold on)

7.You've got the wrong number!

二、answer the question

1 what is the number of Phil's mobile phone?

2 Why is Don calling Phil?

三、Dialogue(一)

EDWARD GREEN: Hello, my name is Edward Green. I would like to speak to Mr. Smith, please.

愛(ài)德華.格林：你好，我是愛(ài)德華.格林。請(qǐng)史密斯先生接電話。

SMITH'S SECRETARY: I am sorry, but Mr.Smith isn't available.

史密斯的秘書(shū)：對(duì)不起，史密斯先生現(xiàn)在不在。

EDWARD GREEN: Okay. I'll ring back. Does Mr. Smith have a direct line?

愛(ài)德華.格林：那好吧。我再打過(guò)來(lái)。史密斯先生有直線電話嗎?

SMITH'S SECRETARY: I'm sorry but the number is confidential.

史密斯的秘書(shū)：對(duì)不起，號(hào)碼保密。

EDWARD GREEN: Okay. Thank you.

愛(ài)德華.格林：好的。謝謝。

JENNY ROSS: It's very difficult to speak to Mr. Smith.

詹妮.羅斯：想跟史密斯先生通電話真難。

EDWARD GREEN: Yes, I know.

愛(ài)德華.格林：是啊，我知道。

四、Dialogue(二)

NOVO RECEPTIONIST: Good morning, RUYJ Advertising.

NOVO 接待員：早上好， RUYJ 廣告公司。

DON BRADLEY: Good morning. This is Don Bradley. Can I talk to Phil Watson, please?

堂.布拉德利：早上好。我是堂.布拉德利。請(qǐng)菲爾.沃森接電話?

NOVO RECEPTIONIST: What company are you from please?

NOVO 接待員：您是哪家公司的?

DON BRADLEY: Bibury Systems.

堂.布拉德利：Bibury系統(tǒng)公司。

NOVO RECEPTIONIST: I'll put you through.

NOVO 接待員：我給您轉(zhuǎn)過(guò)去。

DAVE Phil Watson's phone.

戴夫菲爾.沃森的電話。

DON BRADLEY: Good morning. Can I talk to Phil, please?

堂.布拉德利：早上好。請(qǐng)菲爾聽(tīng)電話

DAVE: Can I ask who's calling please?

戴夫：能問(wèn)一下您是哪位嗎?

DON BRADLEY: Don Bradley from Bibury Systems.

堂.布拉德利： Bibury系統(tǒng)公司的堂.布拉德利。

DAVE: Well, Mr. Bradley, I'm afraid Phil's not in the office at the moment.

戴夫：哦，布拉德利先生，菲爾目前不在辦公室。

Can I take a message or would you like to ring him on his mobile (cell)phone?

讓我給他捎信還是您打他的移動(dòng)電話?

DON BRADLEY: I'll try his mobile. Can I have the number please?

堂.布拉德利：我還是打他的移動(dòng)電話吧。請(qǐng)問(wèn)號(hào)碼是多少?

DAVE: 0802 54377

戴夫：0802 54377

DON BRADLEY: Just let me checkthat. Zero eight zero two five four three double seven.

堂.布拉德利：讓我對(duì)一下。0802 54377。

DAVE: That's it.

戴夫：對(duì)。

DON BRADLEY: Thanks.

堂.布拉德利：謝謝。

PHIL WATSON: Hello. Phil Watson.

菲爾.沃森： 你好。菲爾.沃森。

DON BRADLEY: Hello. Phil, this is Don Bradley.

堂.布拉德利：你好。菲爾，我是堂.布拉德利。

PHIL WATSON: Hello, Don. Sorry to keep you waiting. How are you?

菲爾.沃森： 你好， 堂。抱歉讓你久等。你身體好嗎?

DON BRADLEY: I'm fine, thanks. Can we meet? We have a new product and I want you to see it.

堂.布拉德利：好，謝謝。我們能見(jiàn)個(gè)面嗎?我們有了新產(chǎn)品，我希望你看一下。

五、Dialogue(三)

SMITH'S SECRETARY: Hello, Mr. Smith's office.

史密斯的秘書(shū)：你好， 史密斯先生的辦公室。

EDWARD GREEN: Hello, my name is Edward Green from Bibury Systems. I rang earlier. I would like to speak to Mr. Smith, please.

愛(ài)德華.格林：你好，我是Bibury系統(tǒng)公司的愛(ài)德華.格林。我之前打過(guò)電話。我想跟史密斯先生通電話。

SMITH'S SECRETARY: I'm afraid Mr. Smith is not in the office at the moment. Can I ask what it is about?

史密斯的秘書(shū)：史密斯先生目前不在辦公室。請(qǐng)問(wèn)您有什么事?

EDWARD GREEN: It is very important. I represent Bibury Systems. We're got a new product and I want Mr. Smith to see it.

愛(ài)德華.格林：是很重要的事。我代表Bibury系統(tǒng)公司。我們新推出了一款產(chǎn)品，希望史密斯先生看一下。

SMITH'S SECRETARY: Please send the product specifications by mail, Mr. Green.

史密斯的秘書(shū)：格林先生，請(qǐng)把該產(chǎn)品的說(shuō)明書(shū)郵寄給我們。

EDWARD GREEN: I would like Mr. Smith to see the product and would like to talk to Mr. Smith direct. When is a good time to call?

愛(ài)德華.格林：我希望史密斯先生看一下產(chǎn)品，并且希望直接和他談一談。什么時(shí)候打電話合適?

SMITH'S SECRETARY: You could try ringing this afternoon.

史密斯的秘書(shū)：你可以今天下午試著打一下。

EDWARD GREEN: Thank you. Goodbye.

愛(ài)德華.格林：謝謝。再見(jiàn)。

六、Answer the question回答以下問(wèn)題

1.what is Derek's extension?

2.where is Mr.Smith?

七、Dialogue(四)

DEREK JONES: Yes.

德里克.瓊斯：你好。

CALLER: Can I speak to Peter?

CALLER：請(qǐng)皮特聽(tīng)電話?

DEREK JONES: Peter Hill?

德里克.瓊斯：皮特·希爾?

CALLER: No. Peter Toyama.

CALLER： No。皮特·富山。

DEREK JONES: There is no one here called Peter Toyama.

德里克.瓊斯：我們這兒沒(méi)皮特·富山這個(gè)人。

CALLER: Is that extension 367?

CALLER：這是367分機(jī)嗎?

DEREK JONES: No, you've got the wrong number. This is 412.

德里克.瓊斯：不是，你打錯(cuò)了。這是分機(jī) 412。

CALLER: I'm sorry. Could you put me back to the switchboard?

CALLER： 對(duì)不起。您能把我轉(zhuǎn)回總機(jī)?

DEREK JONES: Yes, hang on.(hold on)

德里克.瓊斯：可以，稍等。

EDWARD GREEN: Hello, this is Edward Green. I rang earlier. I would like to speak to Mr. Smith, please.

愛(ài)德華.格林：你好，我是愛(ài)德華.格林。我之前打過(guò)電話。我想跟史密斯先生通話。

SMITH'S SECRETARY: I'm afraid that Mr. Smith is in a meeting.

史密斯的秘書(shū)：史密斯先生正在開(kāi)會(huì)。

EDWARD GREEN: Is he free later this afternoon?

愛(ài)德華.格林：他今天下午稍后有空嗎?

SMITH'S SECRETARY: I don't think so. Mr. Smith is very busy at the moment.

史密斯的秘書(shū)：沒(méi)有。史密斯先生現(xiàn)在很忙。

EDWARD GREEN: I'll right again tomorrow.

愛(ài)德華.格林：那我明天再打。

SMITH'S SECRETARY: I am afraid Mr. Smith isn't in the office tomorrow.

史密斯的秘書(shū)：史密斯先生明天也不在辦公室。

八、Dialogue(五)

CLIVE HARRIS: Clive Harris.

克萊夫.哈里斯： 克萊夫.哈里斯。

KATE MCKENNA: Clive, it's Kate.

凱特.麥凱納：克萊夫，是我， 凱特。

CLIVE HARRIS: Hello Kate.

克萊夫.哈里斯： 你好， 凱特。

KATE MCKENNA: Are you busy?

凱特.麥凱納：忙嗎?

CLIVE HARRIS: No, why?

克萊夫.哈里斯：不忙，什么事?

KATE MCKENNA I've got the sales report and I have all the figures ready for the presentation to Mr. Sakai. Do you want to see them?

凱特.麥凱納：我拿到了銷售報(bào)告以及給酒井先生演示的所有數(shù)據(jù)。你要不要看一下?

GERALDINE： Good morning, Bibury Systems. How can I help you?

杰拉爾?。涸缟虾?， Bibury系統(tǒng)公司?？梢詾槟趩?

MR.SAKAI: Hello. My name is Sakai. I would like to speak to Mr. Harris, please.

酒井先生：你好。我是酒井。請(qǐng)哈里斯先生聽(tīng)電話。

GERALDINE: Please hold the line, Mr. Sakai. I'll put your through.

杰拉爾?。赫?qǐng)稍等， 酒井先生。我給您轉(zhuǎn)過(guò)去。

CLIVE HARRIS: Hello.

克萊夫.哈里斯：你好。

GERALDINE: Mr. Sakai is on the line.

杰拉爾?。壕凭壬螂娫捊o您。

CLIVE HARRIS: Put him through ...sorry Kate, I must go. I have a very important call. I'll talk to you later.

克萊夫.哈里斯：轉(zhuǎn)過(guò)來(lái)…… 抱歉，凱特，我必須掛了。我有一個(gè)很重要的電話。遲點(diǎn)兒再跟你通話。

Hello, Mr. Sakai.

你好， 酒井先生。

MR. SAKAI: Hello, Mr. Harris, how are you?

酒井先生：你好， 哈里斯先生， 身體好嗎?

CLIVE HARRIS: I'm very well, thank you. How are you?

克萊夫.哈里斯：很好， 謝謝。你呢?

MR. SAKAI: I'm fine. I'm calling about our meeting.

酒井先生：好。我打電話是有關(guān)我們會(huì)面的事宜。

CLIVE HARRIS: Yes?

克萊夫.哈里斯：有什么問(wèn)題?

九、New words and expressions生詞和短語(yǔ)

★sales report銷售報(bào)告

★catalogue商品目錄

★to publish出版

★voice-activated用聲音啟動(dòng)

I'll put you through我?guī)湍憬油娫?/p>

Can I take a message?要留口信嗎?

Can I ask him to call you back?我要讓他給你回電嗎?

十、Dialogue(六)

MR.SAKAI: Hello. My name is Sakai. I would like to speak to Mr. Harris, please.

GERALDINE: Please hold the line, Mr. Sakai. I'll put your through.

CLIVE HARRIS: Hello.

GERALDINE: Mr. Sakai is on the line.

CLIVE HARRIS: Put him through ...sorry Kate, I must go. I have a very important call. I'll talk to you later.

Hello, Mr. Sakai.

MR. SAKAI: Hello, Mr. Harris, how are you?

CLIVE HARRIS: I'm very well, thank you. How are you?

MR. SAKAI: I'm fine. I'm calling about our meeting.

CLIVE HARRIS: Yes?

GERALDINE: Hello, Bibury Systems. How can I help you? Could I ask who's calling please?

杰拉爾?。耗愫茫珺ibury系統(tǒng)公司?？梢詾槟趩?請(qǐng)問(wèn)您是?

I'm afraid her extension is busy at the moment, Mr. Clark. Will you hold, or can I take a message? Okay, that's fine. I'll ask her to call you back.

克拉克先生，她的分機(jī)現(xiàn)在占線。您是等會(huì)兒，還是留口信?好的。我會(huì)讓她打回給您。

十一、Answer the question回答以下問(wèn)題

1.Does Mr. Smith know Edward?

2.What is Edward calling about?

十二、Dialogue(七)

JENNY ROSS: Good night, Edward.

詹妮.羅斯：晚上好， 愛(ài)德華。

EDWARD GREEN: Good night. I am going to phone Mr. Smith's number once again.

愛(ài)德華.格林：晚上好。我正要再打一次史密斯先生的號(hào)碼。

JENNY ROSS: Good luck!

詹妮.羅斯：祝你好運(yùn)!

EDWARD GREEN: It's six o'clock ?Maybe Mr. Smith is still at work. Maybe his secretary isn't there.

愛(ài)德華.格林：現(xiàn)在是6點(diǎn)鐘，……或許史密斯先生還在工作?；蛟S他的秘書(shū)不在。

JENNY ROSS: I don't think

詹妮.羅斯：我不認(rèn)為 ……

EDWARD GREEN: Just wait ?Ah Mr. Smith? My name is Edward Green.

愛(ài)德華.格林：等著看吧 …… 啊!史密斯先生? 我是愛(ài)德華.格林。

MR. SMITH: Yes.

史密斯先生：什么事?

EDWARD GREEN: You don't know we but I work in Don Bradley's office at Bibury Systems.

愛(ài)德華.格林：您不認(rèn)識(shí)我，我是Bibury系統(tǒng)公司堂.布拉德利手下的工作人員。

MR. SMITH: Yes?

史密斯先：怎樣?

EDWARD GREEN: I spoke to your secretary today.

愛(ài)德華.格林：今天我跟您的秘書(shū)通過(guò)電話

MR. SMITH: Yes?

史密斯先生：哦?

EDWARD GREEN: You publish your catalogue this month. And we have an exciting new product.

愛(ài)德華.格林：您本月要出版產(chǎn)品目錄。我們新推出一款產(chǎn)品。

MR. SMITH: I have all the products I need.

史密斯先生：我有我所需要的所有產(chǎn)品。

EDWARD GREEN: I would like you to have a word with Big Boss.

愛(ài)德華.格林：我希望您可以和 “大老板”說(shuō)上一、兩句。

MR. SMITH: I'm sorry?

史密斯先生：什么?

EDWARD GREEN: I'll put our new product on the line now.

愛(ài)德華.格林：我現(xiàn)在就把我們的新產(chǎn)品跟您連線。

BIG BOSS: Hello, Mr. Smith. My name is Big Boss. I am eighteen inches high! I am voice-activated and I want to be in your catalogue.

“大老板”：你好，史密斯先生。我是"大老板"。我有18英寸高!我是聲音啟動(dòng)型的，我想出現(xiàn)在您的產(chǎn)品目錄上。

十三、對(duì)比練習(xí):

1、I want to speak to Mr.Smith/★I would like to speak to Mr.Smith ,please

2、Give me the number/★Can I have the number please?

3、★I'm afraid Mr.Smith isn't in the office at the moment/Mr.Smith isn't here

4、Mr.Smith isn't available/★I'm sorry Mr.Smith isn't available,Can i take a message?

十四、復(fù)習(xí)：

1.生詞和短語(yǔ)

sales report

figures

presentation

product

catalogue

to publish

Please hold the line,...

I'll put you through

I am calling about...

2.Dialogue(八)

EDWARD GREEN: Hello, this is Edward Green. I rang earlier. I would like to speak to Mr. Smith, please.

SMITH'S SECRETARY: I'm afraid that Mr. Smith is in a meeting.

EDWARD GREEN: Is he free later this afternoon?

SMITH'S SECRETARY: I don't think so. Mr. Smith is very busy at the moment.

EDWARD GREEN: I'll right again tomorrow.

SMITH'S SECRETARY: I am afraid Mr. Smith isn't in the office tomorrow.

CLIVE HARRIS: Clive Harris.

KATE MCKENNA: Clive, it's Kate.

CLIVE HARRIS: Hello Kate.

KATE MCKENNA: Are you busy?

CLIVE HARRIS: No, why?

KATE MCKENNA I've got the sales report and I have all the figures ready for the presentation to Mr. Sakai. Do you want to see them?

GERALDINE： Good morning, Bibury Systems. How can I help you?

MR.SAKAI: Hello. My name is Sakai. I would like to speak to Mr. Harris, please.

GERALDINE: Please hold the line, Mr. Sakai. I'll put your through.

CLIVE HARRIS: Hello.

GERALDINE: Mr. Sakai is on the line.

CLIVE HARRIS: Put him through ...sorry Kate, I must go. I have a very important call. I'll talk to you later.

Hello, Mr. Sakai.

MR. SAKAI: Hello, Mr. Harris, how are you?

CLIVE HARRIS: I'm very well, thank you. How are you?

MR. SAKAI: I'm fine. I'm calling about our meeting.

CLIVE HARRIS: Yes?

GERALDINE: Hello, Bibury Systems. How can I help you? Could I ask who's calling please?

I'm afraid her extension is busy at the moment, Mr. Clark. Will you hold, or can I take a message? Okay, that's fine. I'll ask her to call you back.

JENNY ROSS: Good night, Edward.

EDWARD GREEN: Good night. I am going to phone Mr. Smith's number once again.

JENNY ROSS: Good luck!

EDWARD GREEN: It's six o'clock ?Maybe Mr. Smith is still at work. Maybe his secretary isn't there.

JENNY ROSS: I don't think

EDWARD GREEN: Just wait ?Ah Mr. Smith? My name is Edward Green.

MR. SMITH: Yes.

EDWARD GREEN: You don't know we but I work in Don Bradley's office at Bibury Systems.

MR. SMITH: Yes?

EDWARD GREEN: I spoke to your secretary today.

MR. SMITH: Yes?

EDWARD GREEN: You publish your catalogue this month. And we have an exciting new product.

MR. SMITH: I have all the products I need.

EDWARD GREEN: I would like you to have a word with Big Boss.

MR. SMITH: I'm sorry?

EDWARD GREEN: I'll put our new product on the line now.

BIG BOSS: Hello, Mr. Smith. My name is Big Boss. I am eighteen inches high! I am voice-activated and I want to be in your catalogue.