商務(wù)英語(yǔ)播客 第77課:老練的語(yǔ)言和直接的語(yǔ)言

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In this Business Skills 360 lesson we take a look at the language we use in a crisis. In our last two lessons (BEP 179 and BEP 180), we listened to a team dealing with a serious crisis: an accident at a factory. You probably noticed how some of the people are quite careful about the words they use.

在這節(jié)商業(yè)技巧360中，我們來(lái)看下危機(jī)中使用的語(yǔ)言。在上節(jié)課中，我們聽(tīng)到了一個(gè)團(tuán)隊(duì)在處理發(fā)生在工廠的事故。你可能會(huì)注意到有些人對(duì)說(shuō)的話非常謹(jǐn)慎。

A crisis is a sensitive situation. Emotions are running high and people are on edge. There is thepotential for conflict if you do or say the wrong thing. At the same time, the clock is ticking and you may not have time to manage everyone’s feelings. For these reasons, you have a very fine balancing act between being diplomatic and being direct.

危機(jī)是敏感的狀況。情緒占上風(fēng)，人們處在邊緣。如果你說(shuō)錯(cuò)或做做了事，就有可能帶來(lái)沖突。同時(shí)，時(shí)間緊迫你可能沒(méi)有時(shí)間來(lái)控制每個(gè)人的情緒。因?yàn)檫@些原因，你需要在老練和直接間把握好平衡點(diǎn)。

So, when should you be diplomatic and when should you be direct? Well, you need to assessthe situation and determine which is best. Diplomatic language can protect people’s feelings. It can also avoid conflict and build trust. Those can all be very important in a crisis, when everybody needs to be on board with a plan. On the other hand, direct language can show a sense of urgency and seriousness, and it can prevent confusion. Those are also important in a conflict, when things must happen quickly and misunderstanding is just not an option. Remember that to be a good crisis manager, you need to adapt your style and strategy to the situation.

那什么時(shí)候應(yīng)該老練，什么時(shí)候應(yīng)該直率呢?你應(yīng)該評(píng)估情況并來(lái)決定如何面對(duì)。老練的語(yǔ)言能保護(hù)人們的感情。也能避免沖突并建立信任。在發(fā)危機(jī)中大家共同執(zhí)行一項(xiàng)計(jì)劃時(shí)，它很重要。另一方面，直接的語(yǔ)言能表示緊急和嚴(yán)重性，也能避免混亂。在危急中，必須迅速行動(dòng)時(shí)，能避免誤解。記住要想掌控好危機(jī)，你需要根據(jù)狀況來(lái)調(diào)整方式和策略。