酒店英語900句 處理投訴

549.What’s problem，sir?Can I be of assistance?先生，出了什么問題?我能為您做些什么?

550.This is quite unusual. I will look into the matter. 這是很少有的，我會(huì)調(diào)查此事的。

551.I will get you another one. 我再去給您重端一份上來。

552.I will have them prepare another one. Would you like some drinks while you are waiting?我去讓他們重做一份，您是不是愿意邊喝飲料邊等?

553.Shall I have the dish cooked again?要不要我去把這道菜再重做一遍?

554.I will take to the chef and see what he can do. 我去和廚師長(zhǎng)商量一下，看看他是否能給予補(bǔ)救。

555.I’m terrible sorry. I can give you something else if you’d like. That will be on the house，of course.

非常抱歉，如果您愿意，我可以給您上點(diǎn)別的菜，這當(dāng)然是本店免費(fèi)贈(zèng)送的。

556.Would you like to try something else?with our compliments, course. 您是不是想吃點(diǎn)別的什么，這當(dāng)然是餐廳的一點(diǎn)敬意。

557.I will see about your order. Would you like some appetizer while you are waiting?我會(huì)去看看您點(diǎn)的菜做的怎么樣了，您是不是可以先吃點(diǎn)開胃的東西?

558.I’m sorry，sir. Please excuse her. We are very busy today. 對(duì)不起，先生，請(qǐng)您原諒她，我們今天實(shí)在太忙了。

559.I am sorry，sir. We are short of hands today. Would you please have a drink fires. 先生對(duì)不起，我們今天人手少，您是不是先喝點(diǎn)什么?

560.I’m sure everything will be right again next time you come. 相信您下次來時(shí)一切都會(huì)是您稱心如意。

561.I’m sorry to hear it . please be assured that we will look into the matter. Out chef is very particular.

很抱歉聽您這么說，請(qǐng)相信我們一定會(huì)調(diào)查此事，我們的廚師長(zhǎng)也是很挑剔的。

562.How about a delicious dessert then，with our compliments?那么，給你送一份美味的甜點(diǎn)，如何?當(dāng)然是免費(fèi)的。

563.I have every confidence in our chef. Just give us another chance，and you will find this restaurant really lives up to its name.

我對(duì)我們的廚師有信心，請(qǐng)?jiān)俳o我們一次機(jī)會(huì)，您會(huì)發(fā)現(xiàn)我們餐廳確實(shí)是名副其實(shí)。

564.A：My wife’s freezing，waiter. 服務(wù)員，我太太冷的不行。

B：I’m sorry，sir, but I can’t turn up the heat because we have had several complaints that it’s too warm in here. How about putting on your jacket?

對(duì)不起，先生，我不能把溫度調(diào)高，因?yàn)橐呀?jīng)有好幾人抱怨說太熱了,讓她穿上您的夾克,行嗎?

565.A：I don’t particularly care for eating with my jacket on. 我不太喜歡穿著夾克進(jìn)餐。

B：perhaps you’d like to sit over there in the corner?there’ less draught. 也許您愿意做到那邊的角落里，那里風(fēng)小些。